We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3. The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players.
As our teams work hard to address the importing of face codes we would like to call out a fan made tool that may be able to help PC users in the short term:
Mass Effect Tools
And detailed instruction from a fan on how to use them here.
Edit: Update March 9
We want to keep everyone up to date on this issue as we know how strongly many you feel about this. I will continue to update this thread as we have more information.
We have determined that faces importing incorrectly is an error with how codes were detected when transferred from Mass Effect 1 into Mass Effect 2 and then on into Mass Effect 3 or importing a Mass Effect 2 saved game with New Game +. The Mass Effect team continues to investigate fixes for these issues and they are top priority concerns for
Again, when we have more news, we will let everyone know. Thanks again for your patience.
Edit: Update March 21
Ok, I have what I hope is some good news.
We have fixed the issue of faces not correctly importing into Mass Effect 3. It will be included as part of the next Mass Effect 3 patch.
The not completely good news is that I do not yet have a confirmed date for when the patch will be available. A new patch gets heavily tested by BioWare, EA, Microsoft and Sony before it can be released to the public. We all want to be sure that it fixes the issues it is supposed to fix and doesn't start any new issues (this is called testing or certification testing ). If a patch fails during testing, it is sent back, fixed again and retested until it passes. Then it is released to gamers. Until we know that the patch has passed certification testing, I don't want to give even a rough idea of the date, to prevent disappointment should it need further testing.
So I'm sorry I don't have the full answer you all want and are waiting for yet. When I can give you the date when the patch will be available I will.
Edited by Chris Priestly, 12 April 2012 - 11:30 PM.