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WARNING: Failed pack purchases can cause loss of credits and/or Bioware points (Updated: 5/4)


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#1
Pandaman102

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Twitter:
rmaloy has helpfully offered a place for us to tweet our run-ins with this bug over here (well, he offered almost a month ago but I got distracted by other games, sorry).

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So I bothered a mod about this issue earlier and he told me they've been looking into the issue, but to help them out we should provide our Origin ID (not login name). Either toss up a new post with your ID or edit your current one, folks! On reflection it'll probably be easier to go through the thread if we just post something new, like:

Credits lost: 150k
Bioware points lost: 0
Origin ID: Pandaman102


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There's a bug in how the MP store processes "refunds" after a failed pack purchase where it doesn't take if you exit the game, here's the process in how it can happen:

- Have enough credits to purchase a pack (61,250 credits for example).
- Attempt to buy a Veteran's pack for 20,000 credits.
- Receive a "failed transaction error".
- Credits drop to 41,250.
- Game pauses as it communicates to server, credits go back up to 61,250.
- Quit multiplayer, exit game.
- Restart game, enter multiplayer.
- Credits now at 41,250.

Tested this several times (PC version), lost 100k credits, but also discovered that if I play a round right after the "refund", THEN exit the game, my credit balance will be correct. Now given how shoddy the network is at times, it's possible that any failure to purchase a pack will also be followed by failure to create/join MP games - and the natural response would be to restart the game to see if that fixes anything; losing credits is fine, but it's possible this will also cause the loss of Bioware points.

Youtube video of the bug in action, courtesy of Taldren.

Possible workaround to ensure a successful purchasem courtesy of GuinnessPint.
Update 1: Alas, someone else has pointed out it doesn't work for them, so I guess it was just luck of the draw.
Update 2: I'm still not sure if it's just a massive coincidence, but I was able to spend my hoarded credits (two million, whoo) in two seperate clumps of purchases and only lost one Recruit Pack - but that was immediately after messing around with unlocked stuff for half an hour. I would suggest restarting the game completely before trying the above, just to ensure you have a "clean" connection to test with.

Another possible workaround, posted by someone else (I remember seeing the post as well, can't remember who either), but strongly suggested by Wynne.
Update 1: I see that someone else has reported this not working for them either.
Update 2: The workaround still works for some people, just follow the above instructions, but when you get the purchase error popup, do not hit "Ok", instead tab out and immediately disconnect your connection. It doesn't guarantee you'll get your items, but it's something to improve your chances.

As a related warning, if you lost Bioware points due to this be sure to let EA/Bioware handle this. Getting your credit card company to reverse charges is a bannable offense in any other digital store/online service and I think we can all agree EA would be the last company to be an exception to this.

Regarding partial successful purchases: Some people are reporting that they are receiving items despite the failed transaction message, just that it's not marked as new. Problem is most seem to be basing these conclusions on observing a few new item and assuming that applies to the whole purchase (i.e.: I saw I unlocked a new class, I probably got everything else as well). Personally I can attest this is not the case: out of seven Veterans Packs I only received one Incisor, no class unlocks, additional class customizations, weapon unlocks, weapon upgrades, or even medigel (hard to miss when you have zero medigel).
Update 1: Went for a long time without this bug, but when I got hit again I gave some of the suggestions to immediately quit and reconnect seemed to work. It would appear the game keeps your previous purchase in cache to give to you when you restart, however it's limited only to one purchase - that is to say, if you fail multiple purchases in one session, it will only give you items for the last transaction (so if you go Premium, Premium, Premium, Recruit, you lose out 302k credits and only get a Recruit Pack's worth of gear).

Still, if anyone feels brave (particularly those reporting successes) they can note down everything they had before a failed purchase and compare it with what they get afterward.

Others who have also been hit by this bug:
http://social.biowar.../index/10059694
http://social.biowar...4/index/9663572
http://social.biowar.../index/10021164
http://social.biowar.../index/10080377
http://social.biowar...3/index/9718846
http://social.biowar.../index/10097224
http://social.biowar.../index/10112843
http://social.biowar.../index/10120946
http://social.biowar.../index/10119946
http://social.biowar.../index/10165872
http://social.biowar.../index/10370019
http://social.biowar.../index/10434134 (along with convenient video!)
http://social.biowar.../index/10503648
http://social.biowar.../index/10128361

Possibly related, though didn't require exiting the game and is related to Bioware points:
http://social.biowar...ndex/10089106/1
http://social.biowar.../index/10099290
http://social.biowar.../index/10124697
http://social.biowar.../index/10510660

Edited by Pandaman102, 03 May 2012 - 11:29 PM.


#2
Kamlol

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Just happen to me and a friend 1 hour ago...

#3
Pandaman102

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Ba-bump.

#4
JohnDoe

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****, I just purchased a lot and had this issue.. quit the game and havent tried to get in again.. so no idea if I will lose my credits or not D:

#5
Asaghon

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Yea, so I just had this AGAIN too and now I can't join or host any games. Game still running but afraid to exit. Got 63k points and used 60k :(

#6
Pandaman102

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The insidious thing about this bug is that it won't even show up in their logs, because either it failed to connect to the network at all, or the game reported the purchase as a failure but successful refund.

#7
Wampafodder

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Just happened to me, after attempting to purchase a Spectre Pack >_<
The painful of it is, I was unable to join any games after the attempt to purchase failed, so I wasn't even able to salvage the credits. /sigh

#8
Atalanta

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I haven't been able to buy anything at all, I just keep getting the error and am forced to play another round just to make sure I don't lose my points.

Has anyone had a transaction for a recruit pack actually go through on the PC version, or is it just me?

#9
Pandaman102

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Well, whatever's up with the Origin network it now prevents me from creating or joining any games (although my friends in chat have no problems), so I guess I'm going to have to take another hit to my credits. I wouldn't continue trying to buy packs, just save up your credits and wait for an official announcement.

#10
JohnDoe

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I wonder how many problems they found when they tried to deploy the supposed "EVENT" to kill brutes.

#11
Akensu

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Just lost 60 K on a spec pack, I received the dreaded this transaction faild to go thru and to contact support.

Edited by Akensu, 17 March 2012 - 04:51 AM.


#12
Torch08

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I lost 160 bioware points earlier and an hour long cha session with tech support just told me to come here because it was a known in-game issue.

#13
Atalanta

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Eh, I'm not even able to join a game anymore so I I'm done for now.

Sure hope they can get this sorted out. I would have liked to play since this is the first weekend off I have had since the game came out.

#14
Ahura42

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I haven't been able to buy Packs for most of the day. Might have gotten 1 or 2, but 95% of the time it say "One or more of your purchases failed to process." I have lost about 100k just today.

Most of the time after I try to buy a pack and im not able to, I then can not join a game.  Guessing that the game still thinks im trying to buy a pack and is preventing me from joining games.

Edited by Ahura42, 17 March 2012 - 05:47 AM.


#15
cgvhjb

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Experiencing the same issue, 120,000 credits gone because BW has a terrible network infrastructure. Love it.

#16
Syrus101

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happend to me like 4 times in the past couple of hours....

#17
Novakane

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I lost 160 bioware points :(

#18
Pandaman102

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Well, made an interesting discovery. If I go into the store from the multiplayer main menu, my purchases will always fail and, in the worst case, I cannot create or join games so I would be screwed out of points. However if I go into the store from a lobby of a game, I can safely make purchases... assuming the host doesn't suddenly quit or boot me out.

Haven't tried hosting my own game to test this yet. Just used up the last of my hoarded credits on purchases.

#19
XPMUser

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happened to me twice in one hour

#20
mcsupersport

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Just happened to me, lost 60K for a Specter pack, would have been my first..had a connection issue after and couldn't join a game so I had to exit.....oh well, at least it wasn't real money, but I sure was looking forward to the upgraded equipment.

#21
digitalsolecism

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I hit this as well.

The crappy thing? Talk to support and they tell you to come here to be helped by Bioware staff. You come here, and it says there won't be any help from Bioware.

Awesome!

Good thing this was 60k credits and not Bioware points, for me at least. If it was Bioware points I'd be talking to my credit card company.

#22
smeghead1013

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Just had this happen to me trying to buy a veteran pack. On restart, I'd lost 20,000 credits. But I *was* able to buy a few recruit packs after the restart. Of course, they just gave me character cards for things I already have at 20. :-\\

#23
Towik

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I think i lost 320 but i am not sure , i bought DLC then from 800 bought to 320 spectre packs and dunno what happened to my last 320

#24
Fruitsofz

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I LOST 120,000 CREDITS

#25
Caldria

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damn, wish I had read/saw this earlier. just lost quite a few credits attempting to purchase spectre packs.
Is there any way at all to know if we still got the items from it? nothing shows "new" on my multiplayer menu.