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Dragon Age Keep FAQs


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leahrachelle

leahrachelle
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For more information and updates, follow us on Twitter @DragonAgeKeep
 
  • If you have a question that's not covered by the FAQ, tweet it with the tag #keeptwitch and we might answer it during our live stream on Fridays! 
  • If you need assistance with anything Keep-related, please tweet us with the tag #keephelp

 

Closed Beta Troubleshooting
 

I should have access to the Keep and/or forum, but it’s saying I don’t! What gives?

Sometimes it can take a while for the page(s) to refresh new permissions. If you're having trouble seeing accessing the NDA page, the forum, or the Keep itself, try the following.

 

Always visit the DA Keep first and try logging in and out - this will ensure your account has the proper permissions set:

  1. First, log out of the Keep by visiting dragonagekeep.com/logout
  2. Next, clear all your browser cookies/cache or use private browsing/incognito mode
  3. Finally, log back into the Keep with the same Origin account you signed-up for the beta with
  4. Now you should have the proper permissions set. Next, you'll want to visit the forum again and log back in and outCheck the upper right hand corner of the site to make sure you’re logged in properly. 

Remember to make sure you're using the same Origin account on the Keep as the forum. 

 

I’m having trouble syncing my Dragon Age heroes/entitlements/achievements to the Keep. How can I fix this?

Syncing is a known issue in the Keep (particularly for Dragon Age: Origins), and it’s one we’re actively working on resolving. We’ll let you know as soon as it’s up and running properly.

 

How will I know I've been invited to try the DA Keep's Closed beta? 

If you've received a Friends and Family beta code - check out that section below. If you signed up for the closed beta - you will receive a welcome email letting you know that you're next in line to visit the DA Keep. It will say "Welcome to the Dragon Age Keep Closed Beta" in the subject line.

 

The email will be sent to your current Origin email address. For example, if you signed up to the DA Keep with an older email address and then update that account to a different email in Origin - we will send the email to your updated email address. 

 

How will I know when it's my turn to visit the Keep? 

Any time we let more people in we’ll announce it through our twitter @DragonAgeKeep, so stay tuned! 

 

how long do I have to wait to get in?

We’re letting people in each weekday, so it’s not too long a wait! For example, if you redeemed your beta code or Closed Beta Welcome Email and signed the NDA on a Monday, you’ll likely be let in the next day on Tuesday. Those with the longest wait would be anyone that signed the NDA on a Friday – you’d have to wait until Monday to access the Keep.

 

About Friends & Family Beta Codes

 

I have a beta code, now how do I redeem it?

First, go to activate.ea.com and follow the instructions shown there. Once you’ve done that, head over to dragonagekeep.com to log in and sign the Non-Disclosure Agreement (NDA). After that, you’ll need to wait a bit until we let you in.

 

I redeemed my code, how long do I have to wait to get in?

We’re letting people in each weekday, so it’s not too long a wait! For example, if you redeemed your code and signed the NDA on a Monday, you’ll likely be let in the next day on Tuesday. Those with the longest wait would be anyone that signed the NDA on a Friday – you’d have to wait until Monday to access the Keep.

 

How will I know when I’m in the Keep? Will you send me an email?

Any time we let more people in we’ll announce it through our twitter @DragonAgeKeep, so stay tuned!

 

 

Using the DA Keep: Tech Specs

 

Are there any browser requirements for the Keep?

No, the Keep will work for all modern browsers. However, if you’re currently in the beta we do recommend visiting the site using Chrome on your desktop computer for the time being, as it seems to work best there. We are working on squishing bugs in other browsers in the meant

 

Is there a way to access the Keep offline?

Unfortunately not. However, you don’t have to be online for very long to create your World State and upload it to Dragon Age: Inquisition. Once that’s complete, you can disconnect from the internet and start playing the game. 

 

Will the Keep work on tablet or mobile devices?

Yes! You can take the Keep with you on the go for instant world state creation and changes.

 

Saves and World States
 

Will we be able to direct import saves into the Keep?

Unfortunately we won’t be able to directly import saves. However, over 300 choices are accounted for in the Keep, so you’ll be able to recreate your Dragon Age universe down to the details.

 

What about if I played all Dragon Age games/DLCs on the same platform?

It still won’t direct import. But, if you played different Dragon Age games or DLCs on different platforms then the intention is for the Keep to recognize that regardless of how/where/what/when you played. However, you do not need to have played DLCs to set any choices on Keep related to them.

 

How will Dragon Age: Inquisition know what choices I have made in the Keep?

There is a World State Manager in the Keep that allows you to mark a World State for import into Inquisition with the click of a button. When you start a new game in Dragon Age: Inquisition you will then have an option to import from Keep. It’s that easy!  

 

Can I have more than one world state?

Yes, you can create and save up to 5 world states in the Keep. So for example, if you want to create a Darkest Timeline where everyone dies, you can.

 

Are there explanations/context for choices?

Yes, there will be some context and backstory available to help newcomers or to jog your memory when making a choice in the Keep.

 

Your Heroes
 

Is there a character creator?

Sadly not. The Keep will attempt to recognize your Wardens and Hawkes from previous playthroughs so they can be reflected as part of your history, but you won’t be able to edit appearances or customize new characters. 

 

Wait, so I’ll be able to see my Wardens and Hawkes in the Keep? 

Yes, but it’s only a 2D image that is uploaded to the site to act as an avatar for your hero. No other character data is imported into the Keep. 

 

Will the Keep take classes/specializations into account for my hero?

Classes, race, gender and origin story are taken into account for your hero, yes. However, specializations are not. As the Keep continues to grow and evolve, it may be something added in the future, but currently its focus is on hero data that impacts the world choices.

 

In Regards to Dragon Age: Inquisition

 

Do I need to use the Keep before playing Dragon Age: Inquisition?

No, visiting the Keep is not mandatory before playing Inquisition. There is a default World State in the game that will load if you haven’t exported one from the Keep. But if you would like Inquisition to reflect your existing Dragon Age universe, it is recommended you visit the Keep first.

 

Does every choice in the Keep impact Dragon Age: Inquisition?

Not every choice will impact your playthrough of Dragon Age: Inquisition, however this means we can accommodate importing for future Dragon Age titles.There is also something to be said for faithfully capturing what you did in previous games for the record, regardless of whether that is reflected in a future title.

 

Will your Dragon Age: Inquisition playthrough decisions be directly imported into the Keep, or will you have to go back and select them again?

If you are online while playing Dragon Age: Inquisition (or the next time you go online), your story choices will be sent to the Keep

 

 

Keep Beta and Beyond

 

I applied for the beta a long time ago, why am I not in the Keep yet?

It doesn’t matter when you signed up, we’re not trying to exclude anyone! It’s just that we have a mountain of over 120,000 applications to sift through, and we’re trying to get everyone in to the Keep before it launches in mid-October. Check our twitter (@DragonAgeKeep) for announcements when we’re letting more people in and/or sending out more invites. 

 

When is the Keep being released?

The Keep move to open beta starting October 29th. While it will still be in beta, the site will be accessible to everyone. 

 

Do I have to pay to use the Keep?

The Keep is online only and is free for everyone. All you need is an Origin ID to log in.

 

 

For more information and updates, follow us on Twitter @DragonAgeKeep

  • If you have a question that's not covered by the FAQ, tweet it with the tag #keeptwitch and we might answer it during our live stream on Fridays! 
  • If you need assistance with anything Keep-related, please tweet us with the tag #keephelp! 

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