124 réponses à ce sujet

[Reaper Edge]

Same here, bought it this morning.

[Manny Santiago]

Glad to know it's being worked on. I'm just waiting until I see it my registered game promotions page here in my account.

EDIT: What I'm talking about is the bundle I bought, not the individual packs.

Modifié par Manny Santiago, 03 avril 2010 - 12:27 .

[fabricebouye]

I purchased the combo pack in game (PC version). Both the gift and prank packs are active in game. But only the prank pack is listed in my Bioware account.

Modifié par fabricebouye, 03 avril 2010 - 12:05 .

[Sir_Cabbage]

Still hasnt been fixed for me. But I will say when it has

[DragonRageGT]

Well, I had contacted Ea customer support as soon as I noticed the issue, right after the purchase, earlier today. Just got a reply from them: "Please wait some days. Thanks for the patience." heheh

Breaking my PC over this won't help so... guess we'll have to wait.

Ah, sod it! Here's the msg!

Hi,
Thank you for contacting Electronic Arts.
We are sorry for the inconvenience caused to you.
Dragon Age Feast Day items are experiencing an issue, we are investigating on this issue and will resolve soon.
Please wait for some days! We appreciate your patience, thanks!!
If there is anything else we can help you withplease let us know.
Thank you,
Ricky
EA Online Support

Modifié par RageGT, 03 avril 2010 - 12:35 .

[AyaStudios]

Aw. D:
Well at least they're working on getting it fixed. They probably have other things to do first.

Modifié par AyaStudios, 03 avril 2010 - 12:42 .

[Tiny Tim Flash]

I am still waiting for the Feastday combo pack to appear. I think they fixed it for people who buy it now not for the people who bought it from the website when it was bugged. Can we also get credit for our download and not just take our points away!

[Sir_Cabbage]

is it still safe to buy the OTHER dlcs?

[Victor Wachter]

Tiny Tim Flash wrote...

I am still waiting for the Feastday combo pack to appear. I think they fixed it for people who buy it now not for the people who bought it from the website when it was bugged. Can we also get credit for our download and not just take our points away!

The team is working to make sure that you get the download. I am tied to my email watching for updates!

is it still safe to buy the OTHER dlcs?

This issue is limited to the Feastday combo pack. Other DLCs are not affected.

[Kodiak_Ronin]

Add me to the list of users having the problem. Hope you guys get it soon..I want my Alistair voodoo doll!

[WarpCode]

Yeah havent gotten mine yet.. glad to know I am not alone and you are working on it.

[Chelle2323]

I'm having the same issues.

[Kwys]

I'm having the same problem, too. I purchased the Feastday combo pack this morning and can't access it. I hope the problem is resolved soon.

[Malkoziane]

Same here. I bought it yesterday and still nothing.

[captaincooler]

still not working for me. Im one of the "bought points online and bought dlc online" people

[Fernando Melo]

Quick recap/update:

The webstore fix (covered in my last post) is working as far as we can see. This addressed new players purchasing the combo over web not getting DLC. This was resolved as of my previous post - so if you still encounter any issues on this aspect, please let us know asap!

Resolving the second part of the issue - getting the DLC to folks who had previously purchased the combo before the web store fix was made - this is still on-going but tracking well. At the moment I believe the team is waiting on the nightly server report to cross-verify the full list of accounts affected. I believe we should have this sorted for those still affected during the day tomorrow.

Sorry again for the delay and my thanks for your patience while we address this.

Modifié par Fernando Melo, 03 avril 2010 - 05:32 .

[Maximus_Ursus]

Thanks for your efforts guys, it's really nice to see people who actually care.

[Calarand77]

Yay, thanks for all the updates, means a lot to know you do care. After some really nasty posts from some users I was beginning to lose my faith in you, looks like there was no reason to.

[ICek81]

I bought combo pack yesterday and didnt got anything straight after transaction. Today i have only pranks but no presents. Pls fix this.

[Sir_Cabbage]

Thanks, just got credited for pranks and gifts on my user entitlement page

[MaxxQ]

Outstanding! Fernando, please pass along my thanks for getting the issue taken care of. I just checked my DLC and the items, both Gifts and Pranks, showed up. Took less than a day as well.



Good job.

[judgevaliant]

I'm also squared away as of the time of this posting. The Gifts/Pranks are showing up in my list of user entitlements here, and when I went to check in-game they were already downloaded and nearly done installing.



Thank you once again to Victor (for spotting Sir_Cabbage's thread and highlighting the issue on our behalf) and to Fernando (for the prompt help and feedback.) I know that as a paying customer, I am relieved and appreciative to see things handled.

[pvpgirl]

Fernando Melo wrote...

I understand and can empathise with your frustration.  We will talk more about patching/console updates soon - we're not going anywhere and DA is all we do.  We have no intention of leaving it as is. 

However, please understand that while we do take everything seriously we can only move as fast as the scale of people/time/testing needed to resolve an issue and deploy it to the public dictates.  In this case, this was someting we could very quickly address with a handful of people while at home, test the fixes 'live', and know that will absolutely work for 100% of the audience - I only wish that were the case for the main titles across all platforms.

For now, I continue to ask that you post the issues in the appropriate forums in a way that will assist us in reproducing it - that remains the fastest way for us to ultimately get that down to individuals to resolve and on the next patch.

Fernando, Victor, I would like to thank you both.  Twice, actually.  Once for being so quick to respond to the Feast Day DLC issues, making sure we knew you were working on it and how that was going. 

I would like to thank you the 2nd time for being the first to tell us that you guys actually are working on the bugs from last patch.  Since we have heard nothing, it is a relief to know the problems are being addressed.  I believe 90% of the hostility from the community right now is coming from the fact that no one has said boo about it getting looked into/tested/worked on.  Thank you.

[jowsm]

Well done guys!

[sexy_dynamite]

Problem fixed for me. Bought it over the site yesterday, and just finished checking today. I have both packs in redeeemed list now, and they installled ok i/g.