11 réponses à ce sujet

[Origin RUS]

Another problem with soc. network.
I get pack here  dragonage.bioware.com/addon/feastday/ but i have no this pack in my list of registered game promotion and Dragon Age says to me that i can only BUY pack not download. =(

sry for bad eng.

[judgevaliant]

Several people have run into trouble after purchasing the Combo Pack via the websites.

We can see that the "Points Statement" reflects the purchase of the pack, but nothing further occurs. No amount of refreshes or logging out / logging in seems to help. No confirmation Emails (yet), no update to "Your Registered Game Promotions", and the "Available Content" menu still shows the new FeastDay DLC as unpurchased even though the current BioWare points balance is generally correct (assuming your purchase had actually succeeded, that is.)

It could be that this is just a delay in the system, and it'll all come through within a day or two. Otherwise, it's some kind of transaction issue that will probably need to be reported to EA Support.

Modifié par judgevaliant, 02 avril 2010 - 09:43 .

[Origin RUS]

iHNS wrote...

Yeah, you can ONLY buy the DLC or redeem a code for it if you were provided one; you cannot just download it, it's not free or sth. Too bad, now I will be searching for retail cards. I have some DLC I wanna download including that pack but unfortunately don't have RC for them. Anyway.

So i mean i have baught it for 240 bw points but have not received. (

[Origin RUS]

judgevaliant wrote...

Several people have run into trouble after purchasing the Combo Pack via the websites.

We can see that the "Points Statement" reflects the purchase of the pack, but nothing further occurs. No amount of refreshes or logging out / logging in seems to help. No confirmation Emails (yet), no update to "Your Registered Game Promotions", and the "Available Content" menu still shows the new FeastDay DLC as unpurchased even though the current BioWare points balance is generally correct (assuming your purchase had actually succeeded, that is.)

It could be that this is just a delay in the system, and it'll all come through within a day or two. Otherwise, it's some kind of transaction issue that will probably need to be reported to EA Support.

Yes.

[Calarand77]

Same problem for me. Bought the pack, the points have been taken down from my account, but no download shows up in the game. I shall wait a day or two and if nothing appears, I will report.

[Mondoril]

i also bought it and nothing happend.

[searanox]

Last night I was curious to see if it was available, but it didn't even show up for me in the Official DLC section of the site. How other people managed to get it is a mystery to me.  Not like it's a loss - I'd rather castrate myself with a brick then give money to EA or BioWare at this point.

In any case, I'd suggest contacting EA's billing and support guys, but given how many people have been ignored, I'd say it's quite possible you wasted your money. EA and BioWare care nothing for you; if you think it's beneath them to not deliver a product you paid for, think again - there are dozens upon dozens of threads in the official BioWare Points forum about undelivered content that have gone unanswered.

Modifié par searanox, 02 avril 2010 - 12:31 .

[judgevaliant]

FYI, we've gotten a few responses from BioWare community people in another thread for what appears to be the same issue.

http://social.biowar...8/index/2030223

[Edit]
I also received a same-day response from EA Customer Support. Apparently they're aware that there are some issues with this content, and they instructed me to wait a few days while they get things sorted out.

Between this and the responses from Fernando in the aforementioned thread, I'm guessing this will be cleared up pretty soon.

Modifié par judgevaliant, 02 avril 2010 - 10:29 .

[Mondoril]

Fernando Melo wrote...

I guess you early birds (or night owls) already found out - but the issue has now also been resolved for those who purchased before and did not get their DLC or social list of DLC updated.

Please log in to the game and these should now be there - and you should be able to see them on your social promos page as well: http://social.biowar...ntitlements.php

If you did not get this fixed - please PM me directly.

in the thread linked above...everything seems to be fine now.

Modifié par Mondoril, 03 avril 2010 - 02:05 .

[nikki191]

i had the same issue, its now in my registered game promotions after contacting ea, yet its now not appearing in my download list in game. i am REALLY getting sick of the trouble with the dragonage dlc, its the most frustrating experience ive ever had getting things to work with a game

[Morbin1]

Is this problem still going on? I just bought the feastday combo pack from the website for 240 points, and they have been deducted but no download?