243 réponses à ce sujet

[Kaoruko1]

Count me in I have been working on this problem for almost a week straight and I am tired of it I would like what was promised to me as a reward for spending 60 bucks on this game and if I don't get a reasonable response I will be returning my game and never buy a single EA game again. At least try to make it up to us for this inconvenience that is what true customer service is about.

[Fionavar]

I have stopped playing the game until this issue is resolved. I do hope a solution will not require losing saved games.

[hewhodares7]

I'm having the same issues with the DLC not downloading. My PSN account and game are from North America (U.S.).

[Kaoruko1]

I am just tired of the ping pong I have been through so many Tech Support people it isn't funny at least do something. I have literally deleted and reinstalled all of my game files that they told me to at least 10 times. If EA is big on customer support/service they would fix this immediately.

[Saffron]

EA told me to shut my modem off for two mins (doesn't work), forward
ports (already done), or to check my "connectivity" by creating another
account........

Seriously, EVERYONE start a ticked through support.ea.com

My response:
I am not having troubles
connecting or staying online, my account works
fine I downloaded a
ton of PSN videos last night without a hiccup. I can
play BFBC2
without any issues and my VIP code works fine.

DragonAge IS the
problem here as I am NOT the only one having issues, as I
said
before.

FIX: Downloading your Holiday Feast Pack seems to
make
everything pop in in the store multiple people have said this so
Cookie
cutter responses from you are not going to solve this issue as
this
is all server side and not client side. I am not spending $3 on
useless
stuff to get what I should have in the first place, so there is
an
existing problem or data hang somewhere.

http://social.biowar...39830/2#2175838
http://social.biowar...03996/4#2168543
http://social.biowar...8/index/1943957
http://social.biowar...8/index/2139830
http://social.biowar...00247/3#2127244

Many,

many people are having this issue..............

Modifié par Saffron, 09 avril 2010 - 02:49 .

[Kaoruko1]

Just talked to a live person through EA support phone number. When I told them the problem, even before I said what game it was, the guy asked if it was Dragon Age for the PS3. He had told me that they are working on it and as long as we have redeemed our codes I guess they are going to make sure we get it. He couldn't tell me when they will have it fixed but I am going to give them more time (just got another game to keep me occupied till then). So they are working on it I guess, but probably not enough people for the job, I mean look at how many are having the same issue.

[truth74646]

Just tried asking if I bought the feastday content to get my free content to loadif I could get a refund afterwords.... no luck.

[GamerDerek]

Same here. Got Stone Prisoner and Shale, but there's nothing about the Blood Dragon Armor on my DLC list. Just the Feastday crap. I followed the directions on the card, and they show up as registered on this very site. Just hope they fix it soon.

[DarkLilitu]

I'll go ahead and post here as well. I bought the Collector's Edition and the codes don't work. Reinstalled the game and everything and still nothing. Hoping this gets fixed.



North American Region

[truth74646]

Well another day done and still no resolution. Then again this has been going on for months, dunno why I'd expect a resolution quickly...

[SkankButta]

Dreadpirate77 wrote...

The DLC with free code is actually a  REWARD for those who purchased the game first-hand.  Giving a perk to those who shelled out the cash to buy a new copy.  The exact opposite of what you are saying. 

The fact that it is not working very well at all is a different issue entirely.

What is the opposite? I am saying that The Stone Prisoner/Blood Dragon Armor should not be DLC in the first place and should be included in the original game. It is a reward, but anyone can buy it if they want to. To me, it is simply a way for companies to pad their pockets with all of this DLC. A single quest or two within a game that you have to pay for is ridiculous.

[FieryMurphMan]

Hey all. There's a fix for this I found on a different forum...

http://social.biowar...8/index/1943957

basically you download the $3 new combo pack thru the game interface. after this happens the game reloads and prisoner and armor pop up in the DC section of the game interface. click on those independently to download and you're all good.

I didn't figure this out...I'm just a guy who bought the game today and has been scouring the internet the last two hours trying to find a fix...

Modifié par FieryMurphMan, 10 avril 2010 - 06:01 .

[FieryMurphMan]

wow did I say two hours?...just looked at the clock and it was actually more like four, lol.....

[Saffron]

Not really a fix when you have to spend $3................other have said it works though.

[FieryMurphMan]

true that. but after four hours of frustration I'll take it.... some of the peeps on here have like 5 or 6 calls into three different companies so I'm sure they'd rather pay the $3 and be done with it...

[Fionavar]

Though this fix may work, I am greatly resistant to having to pay to resolve a problem for a product for which not only have I already paid, but I have also bought additional DLC! I am greatly appreciative for this product that has allowed me an opportunity to enjoy the immersive gift of a well done cRPG, but I am concerned that such a sentiment can SEEM to be manipulated to purchase a fix ...

Modifié par Fionavar, 10 avril 2010 - 02:37 .

[SkankButta]

How is paying $3 for something that you were supposed to get for free considered a fix?



Once again, give everyone the useless feastday pack so we can all get our dlc. The Feastday pack is garbage anyway.

[Saffron]

Well EA told me this:

"I am sorry for the inconvenience caused to you. I would like to inform you that unplugged your PS3 from the internet and then reinstalled the game. After the game was loaded and running, connect the internet and will prompted you to install the 1.01 patch file. Doing it in this order seemed to fix the problem. "

I tried it and it doesn't work and they responded back to me with the same damn answer, customer support is garbage.

[FieryMurphMan]

Correct. Reinstalling the patch doesn't work. You have to buy the garbage combo pack....

[Mike_Sub_Zero]

Does Anyone Have A Clue What To Do When It Says Your Redeem Code Has Already Been Used?

It Was A New Game And Tried The Code And Doesn't Work

[SamansaZiel]

I got the same problem, EU playstation, and EU game, the scandinavian version. My shale DLC redeem code worked without a problem, everything else worked. Wardens keep, feastday etc...I even got the Amulet Of the War Mage but I can get the redeem code for the blood dragon armor to work. It says the code is invalid.



This game was bought brand new from a game shop. factory sealed and everything.

[PHOENIXZERO]

I hate being "that guy" in this topic but oh well..



I bought the Festiveday pack before I even had DA:O arrive so maybe that's why I didn't experience this problem but after installing the game, updating and installing DAO:Awakening I went and used my codes for the free DLC though the in game downloads, both worked, downloaded, installed and are showing up in my list. There's definitely no reason anyone should have any problem with this though and it would've made sense if it was doable through the PSN store instead of having to do it in game.

[truth74646]

I mentioned somewhere in my ranting that yes the feastday combo kit is a work around to the problem. It just bothers me on the principle of having to pay for something additional to get what was free to work.

Also I don't want the pranks so I'd just buy the gifts and no one has said if that would work and really I'd buy the Warden's Keep before either of the previously mentioned because I am a hoarder and the bottomless chest sounds sweet.

However until this issue is fixed and we perhaps get something extra for our time and frustration i'm not spending a penny more on this title. 

Keep in mind the free content that I'm waiting on also includes the stuff from the character creator and the journey game so I have spent a little bit of time and effort to collect some of these things which I cannot access as well as the web searches, talks with support, and the adjusments made to my PS3 and router for the Armour and Shale.

Modifié par truth74646, 10 avril 2010 - 09:23 .

[truth74646]

Just checked my open question:

Hello,

Thank you for contacting Electronic Arts Customer Support.
I apologize for the inconvenience you are experiencing and for the
delay in my response. Your issue has been escalated to me and I will be
happy to assist you in this matter.

You may have already been
informed of this, but this issue you are experiencing is a known issue
that we are currently gathering information to forward to the
developers. They have been informed and we are working on a fix, but at
this moment in time, there is nothing we can do to get this DLC to
work. I do apologize for this inconvenience, but know that we are
working to fix this. Thank you for your patience.

Feel free to
contact us again if you have any other questions regarding this issue.
You can update your support request by clicking on the My Questions link
on http://support.ea.com.

Sincerely,
Sebastian
T.
EA Customer Support Tier 3.

[Saffron]

At least they gave you that answer which is nice, I was given this answer TWICE in a row. After I said it did not work EA Support felt the need to copy and paste the same answer again like I somehow did not catch it the 1st time.



Greetings,



Thank you for contacting EA Games Support.



I am sorry for the inconvenience caused to you. I would like to inform you that unplugged your PS3 from the internet and then reinstalled the game. After the game was loaded and running, connect the internet and will prompted you to install the 1.01 patch file. Doing it in this order seemed to fix the problem.



Should you have any further questions, please take a moment to review our Knowledge Base site at http://support.ea.com or let us know.



Thank You,



Rahul K

EA Games support.