84 réponses à ce sujet

[Gorath Alpha]

First, however, let's ask you what criteria you used in your SEARCH of the forums before you wrote your message, unless you did mention it and I should figure out some branching function here. The real fact when disussing the built-in search in these forums is that it's just plain broken.  To examine the Archives here properly, use Google, Yahoo, or whatever (Bing?) and add a site: redirection to it that points back to here.

site:social.bioware.com

I had been wishing that DA: O had the exact same "reminder" type sticky at the top that ME2 had.  Finally, after nearly a year, the redundant one Victor left behind has been replaced, Hooray!  Chris' old ME-2 message used to be the third sticky from the top in that(or this) ME forum, that covered what is needed, and the part telling the new arrivals what data we need from them starts this way: 

(Chris Priestley's Fill in the blanks instructions -- you may ignore the question about what game is involved, however):

"If you don’t find a similar problem already reported, consider starting a new thread. Note that most of this information can be obtained by using the game’s Configuration Utility, which is available by pressing the [Configure] button from the game’s launcher:"

Let's pretend he wrote that for, and also stickied it, in both places, shall we?  There's no need to ask which game you are describing a problem for, in the DA Forum, and now that ME-1 is removed from the ME-2 Tech Discussions Forum, Chris could edit his post to remove his first question anyway.

It's possible, however, that you may prefer this other fill in the blanks format, instead:

social.bioware.com/forum/1/topic/106/index/1537629 

Please note that Chris includes the System Requirements in his post.  I believe I will do so here as well.  If you do not meet these, you should be getting an upgrade, instead of "Reporting a Problem".

Windows XP Minimum Specifications
OS: Windows XP with SP3
CPU: Intel Core 2 Single (or equivalent) running at 1.6Ghz or greater
AMD 64 (or equivalent) running at 2.0Ghz or greater
RAM: 1 GB or more
DVD ROM (Physical copy)
20 GB HD space
Video: ATI Radeon X850 256MB or greater (either this is wrong)
NVIDIA GeForce 6600 GT 128MB or greater (or this one is wrong)

(Note: IMO, the practical choices for the two video cards above should be the Radeon X800 Pro, and the Geforce 6800 GS, at least; and for medium textures or better, the Radeon X1650 XT, or the X1800 GTO are far more appropriate.)

P. S.  "Me, too" comments are totally worthless because individual PCs vary far too much for it to mean a thing.

Similarly, comments that assume anyone will look up your other thread or your previous comments have no value, unless you have already EDITED your original comment / thread, and your end-of-thread advice is to say that's what you have done! 

Gorath
-

Modifié par Gorath Alpha, 04 juillet 2011 - 08:17 .

[Victor Wachter]

As I said in my sticky, we will be gathering technical information to address performance and stability issues soon. We are working with QA and development to get a format for providing information on this that is as useful as possible and provides at-a-glance information that we can use to help out either on a support level (assisting people to work out issues) or on a development level (creating an update). It will come, it's just not here yet.



And yes, there are way too many stickies on this forum. My task for today is creating an index to be one of far fewer stickies. The message that I want to send is that my goal is to step up BioWare participation in the Tech forums. I read every day and discuss issues with the team, but I want to make it more visible to the community that they are being heard. Asking for information to be presented in a certain way will help me ensure that I understand everything and send it to the rest of the team.

[Gorath Alpha]

If anyone on your end suggests that a complete DxDiag report is an ideal tool, slap him / her upside rhe head with a dead mackeral and agree only to the extent that the top 10 - 15% has immediate value (down through the end of the "Sound Devices" segment). 

Also, of similar uselessness is a lot of unnecessary HTML / XML
code  cluttering things up all to hell and gone! 

FYI, here's the component query I suggest to members:

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Win7, Vista ? (Oh, no!)
System RAM: ? ? GBs (MBs, if less than 1024 ? )
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD, so answer which of them you have)
Video Card Model: (examples) Radeon HD 5670 / Geforce GT 240
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . . (use the numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:

(And this is only for the raw hardware variations.  Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)

P. S.  Please use every day business style punctuation and spelling.  (And a P. P. S. months and months later, My original complaint about there not being any guide to problem reporting had included a comment about the excessive number of pinned threads that had been stuck on the top in lieu of amalgamating them into a FAQ.)

Modifié par Gorath Alpha, 21 septembre 2010 - 11:14 .

[BrunoB1971]

euh: I already suggested this here some time ago....nobody took it seriously...only a few poeple did fill it out...



http://social.biowar...26020/1#1953794

[BrunoB1971]

Victor Wachter wrote...

As I said in my sticky, we will be gathering technical information to address performance and stability issues soon. We are working with QA and development to get a format for providing information on this that is as useful as possible and provides at-a-glance information that we can use to help out either on a support level (assisting people to work out issues) or on a development level (creating an update). It will come, it's just not here yet.

And yes, there are way too many stickies on this forum. My task for today is creating an index to be one of far fewer stickies. The message that I want to send is that my goal is to step up BioWare participation in the Tech forums. I read every day and discuss issues with the team, but I want to make it more visible to the community that they are being heard. Asking for information to be presented in a certain way will help me ensure that I understand everything and send it to the rest of the team.

So what you have been saying Victor is that like every big company, you had suits sitting in endless meetings for about a month now trying to figure out a way to format the way people should report the information to EA and Bioware and little else has happened? way to go ! 

[darkizzle]

So we're still at the reporting stage? This is just miserable.

[DeadJediJamie]

darkizzle wrote...

So we're still at the reporting stage? This is just miserable.

From the looks of the post, it looks like the gathering information stage is only "coming soon". That definitely is miserable considering I was operating under the illusion that this was already underway.

[darkizzle]

Hey, I wouldn't be so hard on them. The feast day combo cra...pack, must have used up all their resources after all.



And its not like we have a very long topic in this very board detailing everyone's issues which they could have have totally taken a look at. And its not like we've "emptied our temp folders" as EA support keeps helpfully suggesting which would have totally fixed all our problems.



Cut Bioware some slack. They're doing their best.

[MinsQQ]

darkizzle wrote...

Hey, I wouldn't be so hard on them. The feast day combo cra...pack, must have used up all their resources after all.

And its not like we have a very long topic in this very board detailing everyone's issues which they could have have totally taken a look at. And its not like we've "emptied our temp folders" as EA support keeps helpfully suggesting which would have totally fixed all our problems.

Cut Bioware some slack. They're doing their best.

I see what you're doing here.... And I approve.

[wolfwarp]

Victor Wachter wrote...

As I said in my sticky, we will be gathering technical information to address performance and stability issues soon. We are working with QA and development to get a format for providing information on this that is as useful as possible and provides at-a-glance information that we can use to help out either on a support level (assisting people to work out issues) or on a development level (creating an update). It will come, it's just not here yet.

And yes, there are way too many stickies on this forum. My task for today is creating an index to be one of far fewer stickies. The message that I want to send is that my goal is to step up BioWare participation in the Tech forums. I read every day and discuss issues with the team, but I want to make it more visible to the community that they are being heard. Asking for information to be presented in a certain way will help me ensure that I understand everything and send it to the rest of the team.

 
Dear Victor,

Please understand the sentiment of the community as quite a number of us have been suffering from the patch 1.03.  Just tell us how to help you with the random crashes as well as some well known game issues.

This is a good thread to start with -> http://social.biowar...index/1633999/1

It has matured to be a month old capturing a lot of our feedback.  Inside you will find error reports as well as listing of commonly known issue.

Cheers.

[Jallard]

I hope this isn't just more lip service on your part. If you were reading all of the threads you will have gotten a pretty good idea of what bugs there are since the patch. So, why do we need to resupply more information? I say again it just sounds like too much lip service?!? I can't stress that enough. Thank you.

[BrunoB1971]

Jallard wrote...

I hope this isn't just more lip service on your part. If you were reading all of the threads you will have gotten a pretty good idea of what bugs there are since the patch. So, why do we need to resupply more information? I say again it just sounds like too much lip service?!? I can't stress that enough. Thank you.

I have to agree 100% with what you said, There are tons of threads reporting the problems of the game in coherent and incoherent fashion, Bioware should be able to pcik this up and build from there, we do not need another round of what is wrong that will last for months now.

[Terra_Ex]

BrunoB1971 wrote...

So what you have been saying Victor is that like every big company, you had suits sitting in endless meetings for about a month now trying to figure out a way to format the way people should report the information to EA and Bioware and little else has happened? way to go ! 

lol, such is the way of things, ppl in suits having meetings (about meetings) generally to justify their own position within the organisation. The thread wolfwarp posted in addition to the many other threads with "bug" in the title would indeed be excellent starting points.

[DeadJediJamie]

wolfwarp wrote...

Victor Wachter wrote...

As I said in my sticky, we will be gathering technical information to address performance and stability issues soon. We are working with QA and development to get a format for providing information on this that is as useful as possible and provides at-a-glance information that we can use to help out either on a support level (assisting people to work out issues) or on a development level (creating an update). It will come, it's just not here yet.

And yes, there are way too many stickies on this forum. My task for today is creating an index to be one of far fewer stickies. The message that I want to send is that my goal is to step up BioWare participation in the Tech forums. I read every day and discuss issues with the team, but I want to make it more visible to the community that they are being heard. Asking for information to be presented in a certain way will help me ensure that I understand everything and send it to the rest of the team.

 
Dear Victor,

Please understand the sentiment of the community as quite a number of us have been suffering from the patch 1.03.  Just tell us how to help you with the random crashes as well as some well known game issues.

This is a good thread to start with -> http://social.biowar...index/1633999/1

It has matured to be a month old capturing a lot of our feedback.  Inside you will find error reports as well as listing of commonly known issue.

Cheers.

That thread is a mess, if they're going to gather information they're going to need to create a separate thread with nothing but system specs and bug reports. No dev is going to sit there and read all that.

[Eurypterid]

DeadJediJamie wrote...
That thread is a mess, if they're going to gather information they're going to need to create a separate thread with nothing but system specs and bug reports. No dev is going to sit there and read all that.

That's why I tried to get people to report their system sopecs and other info in that thread. Alas, it didn't work out as I had hoped. I probably should have gone through and deleted any posts that didn't actually report bugs and provide system info, but I'm reluctant to do something like that. Perhaps this new format that Victor mentioned will end up being more useful to the devs.

[zartan88]

Victor Wachter wrote...

As I said in my sticky, we will be gathering technical information to address performance and stability issues soon. We are working with QA and development to get a format for providing information on this that is as useful as possible and provides at-a-glance information that we can use to help out either on a support level (assisting people to work out issues) or on a development level (creating an update). It will come, it's just not here yet.

Hang on are you saying that Bioware has only just started to collect data on the bugs and errors in 1.03?  Does this now mean that we are months from a working fix for these issues?

At the very least take a look at this:
http://social.biowar...8/index/1633999

Modifié par zartan88, 09 avril 2010 - 06:23 .

[joey_mork84]

I, personally, am just so tired of hearing people saying "Patch 1.03 for DA:O sucks! Don't get it, its full of problems!".. It obviously varies from system to system and person to person since everyone is having different problems. I have not had a single problem with the game since getting patch 1.03, so therefore, saying "The patch is broken and full of bugs" is entirely inaccurate.



Now that I'm done ranting for the moment.. What Gorath has said is right, you need to remember to list your system specs with the fill-in-the-blank form above, along with listing all mods you have installed as some of them can cause issues with the new patch.

[zartan88]

@joey - Check Stealing in 1.02 then in 1.03 and post again - thats one issue of many real - multi pc - game bugs, not any particular pc issues.

Modifié par zartan88, 09 avril 2010 - 06:48 .

[Jallard]

Ok! Where do I start?



All this time I have been complaining about the bugs and the Awakening expansion. I was basing my (ignorant) opinions solely upon what I was reading here in the forums. That being said, I want to openly apologize for my asinine rantings. With all of the trouble that I was having woth GameStop Online and not receiving the Awakening and such, I went to Pioneer Square to the GameStop store this morning and purchased a copy and installed it.



I just got done clearing out the Vigile Keep and I was relatively impressed --so far. I even used a character in the original game that was only at level 8: An Elf Mage in fact.



The installation went very smoothly and thus far I have not seen any bugs nor has my game crashed in almost two hours of play time.



Again, I apologize to everyone! Thank you.



Jallard

[joey_mork84]

zartan88 wrote...

@joey - Check Stealing in 1.02 then in 1.03 and post again - thats one issue of many real - multi pc - game bugs, not any particular pc issues.

Like I said.. I haven't had any problems with my game on patch 1.03, even with the Stealing. That's why I'm saying it must have something to do with a different issue. Unless a mod I have installed has fixed this and I'm not aware of it, but I don't have a mod installed that has anything to do with the Stealing ability, so that's a short limb to take a walk on.

[Eurypterid]

joey_mork84 wrote...

Like I said.. I haven't had any problems with my game on patch 1.03, even with the Stealing. That's why I'm saying it must have something to do with a different issue. Unless a mod I have installed has fixed this and I'm not aware of it, but I don't have a mod installed that has anything to do with the Stealing ability, so that's a short limb to take a walk on.

Joey, are you absolutely certain that you're getting an item when the game reports stealing success? The issue with stealing is you get money and plot/placed items, but you receive nothing if the NPC's item is randomly generated. Even though the game reports a successful stealing attempt, you get nothing. If you'd be so kind, I'd like you to double check this. Empty your inventory and then steal from at least a dozen NPCs. See if you get anything other than a plot item or money. I've tested this, and many others have as well. It's broken. I've not seena  single report of it working correctly in patch 1,03, so if it works for you, that would be a first. Oh, if it does work, I'd also suggest testing again with all your third party mods disabled.

Jallard: good to hear things are working well for you. Hopefully, you'll have no major issues with Awakening, but have you tested stealing as well in the expansion?

[joey_mork84]

@Eurypterid: I have tested this, because I noticed everyone saying it was broken and it still works fine for me. I haven't tested it with ALL of my mods disabled (some of them I use constantly and it would change my game if i disabled them all (such as the extra dog slot mod), but I didn't have any mods enabled that would effect the Stealing ability. Maybe I'm just lucky I guess. I reported something on the 1.03 bug report thread that I assumed was a bug, but several other members told me it was a vanilla game bug that happens randomly. So, I stand by my post and say I have no 1.03 bugs that cause serious issues.

[joey_mork84]

The intent behind my original post was to get ppl to refrain from just simply saying "The patch sucks, don't get it!" as this is inaccurate. More info is needed other than "this part of the game doesn't work for me".

[Eurypterid]

Thanks for the response, Joey. You're the first person I've seen to report that stealing works normally in 1.03. Very weird.