84 réponses à ce sujet

[MrCrabby]

With all due respect Victor this game has been having problems for a month now and many people cannot play at all, or have major bugs that make then just not want to.

Hearing "We will be gathering technical information to address performance and stability issues soon." makes me ask what the hell you guys have been doing up until now? (Other then thinking up more useless crap to sell). Is it really to much to ask that your company support and patch the 60+ dollar games you release the same century they are released? I know this game probably works just beautiful on Bioware's computers but the rest of us would like to play too.

Victor Wachter wrote...

As I said in my sticky, we will be gathering technical information to address performance and stability issues soon. We are working with QA and development to get a format for providing information on this that is as useful as possible and provides at-a-glance information that we can use to help out either on a support level (assisting people to work out issues) or on a development level (creating an update). It will come, it's just not here yet.

And yes, there are way too many stickies on this forum. My task for today is creating an index to be one of far fewer stickies. The message that I want to send is that my goal is to step up BioWare participation in the Tech forums. I read every day and discuss issues with the team, but I want to make it more visible to the community that they are being heard. Asking for information to be presented in a certain way will help me ensure that I understand everything and send it to the rest of the team.

[Gorath Alpha]

Gorath Alpha wrote...

IMO, the totally unnecessary HTML / XMLcode  included (when following Victor's suggestion) is extremely non-beneficial, and renders that option a very poor one, similar to asking for an entire DxDiag report!   If anyone cannot use Windows' own built-in functions or making notes from READING the Game's Configuarion Report on the PC Screen, to collect what is needed, there are beaucoup utilities, such as Evergreen Home, that will do it for them very easily. 

(Edited: I couldn't turn up a current free download for the successor to AIDA32 (Evergreen Home), it seems that only the commercial version is still readily available, so maybe I must start suggesting "SIW" from now on.

www.techsupportalert.com/best-free-system-information-utility.htm  )

The advantage to using real, ordinary, standard text to report the hardware components is that other game players can do a certain amount of diagnostics for the new player, all the while that some bodiless, nameless, non- responsive BioWare clerk collects the information for some interminable, undetermined, unending period of time. 


Gorath

[jlc_38]

MrCrabby wrote...

With all due respect Victor this game has been having problems for a month now and many people cannot play at all, or have major bugs that make then just not want to.

Hearing "We will be gathering technical information to address performance and stability issues soon." makes me ask what the hell you guys have been doing up until now? (Other then thinking up more useless crap to sell). Is it really to much to ask that your company support and patch the 60+ dollar games you release the same century they are released? I know this game probably works just beautiful on Bioware's computers but the rest of us would like to play too.

Well said. You have a much cooler head then I do. I paid full price for Awaking knowing that the 1.03 patch was braking games. But I thought that by the time my game arrived 1.03a would be out and all would be well again.
This has left a very stale taste in my moth when it comes to the Bioware/EA gaming juggernaut. I do have ME2, I haven't installed it yet, but from now on I'm going to think twice before I buy another Bioware game.
Support is the worse I've ever seen period. I spend on average over $1,200 a year on PC only games. How many other hardcore gamers are going to stop buying your games after this? Do you even care? After all this time I must say it doesn't sound like it. Sorry, but we PC gamers are a bit smarter then the average 6-15 year old console gamer.
 So to have Bioware plow on and release their new DLC before fixing 1.03 is a real slap in the face.

[Gorath Alpha]

Gorath Alpha wrote...

The advantage to using real, ordinary, standard text to report the hardware components is that other game players can do a certain amount of diagnostics for the new player, all the while that some bodiless, nameless, non- responsive BioWare clerk collects the information for some interminable, undetermined, unending period of time. 

Given that I have no faith in the strange XML / HTML code that keeps Victor's version from being useful outside of a particular building in Canada, I like to bring this alternate report style description to the top from time to time. 

G

Modifié par Gorath Alpha, 24 avril 2010 - 01:21 .

[Gorath Alpha]

Gorath Alpha wrote...

Gorath Alpha wrote...

The advantage to using real, ordinary, standard text to report the hardware components is that other game players can do a certain amount of diagnostics for the new player, all the while that some bodiless, nameless, non- responsive BioWare clerk collects the information for some interminable, undetermined, unending period of time. 

Given that I have no faith in the strange XML / HTML code that keeps Victor's version from being useful outside of a particular building in (Edited: is it Edmonton, Alberta?) Canada, I like to bring this alternate report style description to the top from time to time, to suggest that there have been regulars here (not seen as much lately) who can and do offer assistance based on data such as what Chris Priestley's instructions cover.  Other than video cards, my contributions aren't necessarily as astute in other areas that my compatriots best me in. 

It feels like it's time for that again, and I want to re-emphasize that ONLY ATI or nVIDIA are on the lists:  

Video: ATI Radeon X850 256MB or greater (either this was wrong)
NVIDIA
GeForce 6600 GT 128MB or greater (or this one was wrong)

(Note:
IMO, the practical choices for the two video cards above should be the
Radeon X800 Pro, and the Geforce 6800 GS, at least; and for medium
textures or better, the Radeon X1650 XT, or the X1800 GTO are far more
appropriate.)

Nothing at all from Intel meets the minimum. nor Matrox, nor S3, nor SiS.   

G

Modifié par Gorath Alpha, 25 avril 2010 - 07:22 .

[Popeandy]

Thanks Gorath. You always have positive threads to contribute for the good of everyone in the community. I respect what you have to say and make sure to read all of your threads/posts. However I have lost respect for Bioware due to the bad release and moreover the lack of care to even release a fix for the issues caused by the new patch / Awakening. Be back in a few weeks.

[Serion amakiir]

i have been laying down my 2cents all over our forums about how i feel about the way bio has been handling surport and i must say that every day i check just to make sure that i dont miss a patch should they ever release one that is.



what i find really strange is that for over a month now bio has been collecting info about our pces getting data on where these bugs accure etc etc and yet they havent release any emergency patches to help fix these Huge bugs they them selves have createt when even modders/players have been able to fix Alot of these problems and they dont have a 8 hour (or more) job at bio focusing on solving these problems and some of them have even made mods that have solvede problems from when Dao came out about missing items and item sets, some have even offered to kontract them selves out to bio to help fix these bugs but stil no words have been given other then "we are collecting info on the subject) so the words that comes to My mind is What The Hell Are You Jerks Doing?? we dont need more crappy DLCs you make to trye and turn Dao into world of warcraft with giving gifts or pranks to your in game companiens cause that is useless and stupid!

this is Dragon age origens Not world of warcraft and any way why make new DLCs when ppl cant even downloade them or the old ones trye spending alittle time nad money fixing these Huge Bugs YOU have createt for your customers instead of thinking up more useless crap to sell to them mayby then ppl would actualy have alittle of there faith restorede in your companie again.



oh and just to make sure you understand this very clearly, when players can do more to help fix DAO in there spare time then you do working on it as a job what kind of statement does that say about you??

[Gorath Alpha]

Serion amakiir wrote...

i have been laying down my 2cents all over our forums about how i feel about the way bio has been handling surport and i must say that every day i check just to make sure that i dont miss a patch should they ever release one that is.

what i find really strange is that for over a month now bio has been collecting info about our pces getting data on where these bugs accure etc etc and yet they havent release any emergency patches to help fix these Huge bugs they them selves have createt when even modders/players have been able to fix Alot of these problems and they dont have a 8 hour (or more) job at bio focusing on solving these problems and some of them have even made mods that have solvede problems from when Dao came out about missing items and item sets, some have even offered to kontract them selves out to bio to help fix these bugs but stil no words have been given other then "we are collecting info on the subject) so the words that comes to My mind is What The Hell Are You Jerks Doing?? we dont need more crappy DLCs you make to trye and turn Dao into world of warcraft with giving gifts or pranks to your in game companiens cause that is useless and stupid!

That run-on ramble above will read much better if you can reorganize it into about two or three separate paragraphs, and thereby make your representations stronger. 

I am sure you have seen this without really believing it, but different personnel and departments deal with aspects such as various DLC (none of which has attracted me enough to want to deal with any of it personally), sequels, patches, and expansions.  There is a practical limit to the size of a team for any one area, and throwing more money or more personnel at any one area isn't necessarily productive.  It's not my job to apologize for them, however, I can understand that some things simply aren't done overnight. 

What is missing is some sort of "progress information", and TTBOMK, Bioware hasn't done much along those lines after game release dates as far back as I can recall.  Nevertheless, if there was something similar to a blog for the patch-creation team to add a weekly update to, I think it would do a lot toward reducing the general sense of unhappiness around the Tech Forum, at least.

this is Dragon age origens Not world of warcraft and any way why make new DLCs when ppl cant even downloade them or the old ones trye spending alittle time nad money fixing these Huge Bugs YOU have createt for your customers instead of thinking up more useless crap to sell to them mayby then ppl would actualy have alittle of there faith restorede in your companie again.

oh and just to make sure you understand this very clearly, when players can do more to help fix DAO in there spare time then you do working on it as a job what kind of statement does that say about you??

Were I in your shoes, I would clean this up (better composition, punctuation, paragraph breaks, and run a spell check on it to improve its impact), both here, and as a PM addressed directly to Victor Wachter.  And I would suggest that you PM some of the fellow gamers you have met on the forums who you believe can contribute a well-written, calm and non-threatening PM of similar vein of their own, to promote something on the order of the Patch Team Blog I've mentioned above.

Gorath
-

Modifié par Gorath Alpha, 25 avril 2010 - 02:41 .

[Serion amakiir]

Gorath



Sorry if my spelling and punctuations, paragraph breaks are not the best but i am writing in another langue then my own, and i dont whant to sit here writing with a dictionary checking every word to make sure its perfect.



nr 1 i am not threatening any1, i simply spoke my opinion nothing more.



nr 2 i would say that instead of "throwing money" as u say in any one apartment/area they should consentrate on solving alot of these Huge bugs, they them selves have made with patch 1.03,

instead of making new DLCs wich some ppl cant even download, because of said bugs.



nr 3 i agree with you that they should make brif annoucements on the forum to update players on how far they have come or how many problems they have solvede.



nr 4 i think its very rude of you to say i am rambling, yes my english spelling is bad, yes i could take the time to make sure that i cross the Ts and dottet the I, But to throw that in a persons face and say i am rambling is (in my book) very rude, i dont comment other ppl on there spelling i read what they write and trye to understand there opinion.



ps i am Not looking to get into any pissing contest here.

[Gorath Alpha]

Me, neither, but I spent too many years correcting student compositions to overlook run-on blocks of text that need breaking up into smaller, more palatable chunks. Several excellent browsers, including Firefox, have built-in spell-check for English, so dictionaries these days are only a memory.

It should be noted that the francophiles of Quebec are an exception to the general rule about almost everything Canadian, but The official language of Alberta, where Edmonton is located, is in fact English, so if you were seriously interested in making useful contact with the game developer people, Victor is your channel, and ENGLISH is your route.  Sorry if that's too much trouble. 

I said, if you were SERIOUS about getting your message heard.  If you are not, then ignore the subject, ignore my message thread, and just visit Off-Topic, where you can Vent all you want. 

G

Modifié par Gorath Alpha, 25 avril 2010 - 03:38 .

[Serion amakiir]

Gorath



There is just 1 small problem with using the "right channels" as in Victor, how long has it been sins they gave us patch 1.03?

and have they told us anything els other then they need us to report our bugs?

have they given us an estimated timetable of when they "Think" the next patch will be released, No they have given us the silent treatment.



like i have said before, The modders so far has done way more to fix the bugs, then the actual ppl who is getting paid to do so, and what does that say?



ps this is the only place online atm where i am writing in english so i dont need to instale a spelling program, sins there is no1 who have had a problem with it except you.

[Gorath Alpha]

Gorath Alpha wrote...

Several excellent browsers, including Firefox, have built-in spell-check for English, so dictionaries these days are only a memory.

It should be noted that the francophiles of Quebec are an exception to the general rule about almost everything Canadian, but The official language of Alberta, where Edmonton is located, is in fact English, so if you were seriously interested in making useful contact with the game developer people, Victor is your channel, and ENGLISH is your route.  Sorry if that's too much trouble. 

Edmonton is where Bioware's head office is located, and I've said that if you were SERIOUS about getting your message heard.  If you are not, then ignore the subject, ignore my message thread, and just visit Off-Topic, where you can Vent all you want. 

Nothing changed. 

You will note that I haven't made any claims that English has become "universal", not yet.  That won't happen in the rest of my lifetime, and if our politics here gets worse, we may break up into smaller segments instead of one large and powerful western nation.  In that case, there would be far less reason, of course, for our language to be as useful as it is today. 

Gorath

[Gorath Alpha]

Gorath Alpha wrote...

You will note that I haven't made any claims that English has become "universal", not yet.  That won't happen in the rest of my lifetime, and if our politics here gets worse, we may break up into smaller segments instead of one large and powerful western nation.  In that case, there would be far less reason, of course, for our language to be as useful as it is today. 

That much was an off-topic opinion, for which I apologize, sorry about that.

Modifié par Gorath Alpha, 02 mai 2010 - 11:46 .

[Gorath Alpha]

Popeandy wrote...

Thanks, Gorath. You always have positive threads to contribute for the good of everyone in the community. I respect what you have to say and make sure to read all of your threads/posts. However, I have lost respect for Bioware due to the bad release and moreover the lack of care to even release a fix for the issues caused by the new patch / Awakening. Be back in a few weeks.

It's been a month now (six weeks, maybe?) that the obvious problems with 1.03 have been recognized; a brand new cycle of new gamers have run into the same things, but most aren't including useful information for the other gamers here.  Just complaining without actually seeking help isn't what this forum is all about.  That amounts to VENTING and is Off Topic here (there is a separate Off Topic forum you can use for that type psychological release). 

Let's start giving the readers here something to work with again, shall we? 

Modifié par Gorath Alpha, 19 mai 2010 - 02:59 .

[Gorath Alpha]

It is my opinion that following Victor's version of a report style was only going to be useful if anyone from Bioware was actually going to collect all of those reports.  Either no one ever did so, or they were so displeased with the results, that whoever it was, just refused to even acknowldge the efforts of all those people filling in that stupid-looking mess he asked for, with all of that unreadable HTML / XML code making it practically impossible for ordinary people to read. 

For the gamers here who may actually understand some of the problems, and do have an interest in helping out, that HTML / XML just interferes with trying to help.  If you want an "Official" guide to how to report, I've named it already.  The other gamers can actually read the reports; just see Chris Priestley's :How to Report:  messages pinned on top in the Mass Effect Tech forums (the one in ME-1 is in my name, but I was quoting Chris, with minor edits to remove mention of ME-2) -- make whatever interpretations are needed to suit Dragon Age, of course.

Gorath
-

Modifié par Gorath Alpha, 19 mai 2010 - 01:40 .

[Gorath Alpha]

Bumping time once again.

[akula x]

Unfortunately, I'm also having big issues with the new 1.03 patch.



Processor Manufacturer: AMD

Processor Name / Type: Phenom II X4 955

Processor Speed: ~3.2 Ghz (or AMD 955)

Operating System / Service Pack: WindowsXP with SP 3

System RAM: 4GBs

Video (GPU) Manufacturer: ATI

Video Card Model: Sapphire Radeon HD 5870

Video Card Driver Version: Catalyst 10.6

Video Card onboard RAM: 1GBs

Sound Card Manufacturer: onboard

Sound Card Model: onboard

Motherboard Manufacturer: Gigabyte

Motherboard Model: GA-MA790FXT-UD5P



Anywhere during the game, the image freezes although the mouse pointer still moves about. A few seconds later the screen goes black and it either refreshes and starts working again for a few minutes more, or it gets stuck like that (although most of the times I can shut down the game by way of Ctr+Alt+Del).



Had happened once or twice before (while I was on 1.01b) but now I cannot play. I have not gone through the 1.02 / 1.02a patches before installing this one but I had hoped that they'd build up on the fixes...



I'd apreciate any thoughts on this...



Anyway, I was thinking that a good way of being pro-active on this issue would be for players to be able to give some interesting feedback, like what works and what doesn't for them. If there was a way to add more options on the DO:A Configuration Utility as to allow us to manage the patches, we could install and rollback to whatever patch version works best and still offer feedback...

[Gorath Alpha]

Gorath Alpha wrote...

If anyone on your end suggests that a complete DxDiag report is an ideal tool, slap him / her upside rhe head with a dead mackeral and agree only to the extent that the top 15 - 20% has immediate value (down through the end of the "Sound Devices" segment). 

Also, of similar uselessness is a lot of unnecessary HTML / XML code  cluttering things up all to hell and gone! 

FYI, here's the component query I suggest to members:

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Win7, Vista ? 
System RAM: ? ? GBs (MBs, if less than 1024 ? )
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD, so answer which of them you have)
Video Card Model: (examples) Radeon HD 5670 / Geforce GT 240
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . . (use the numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:

(And this is only for the raw hardware variations.  Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)

P. S.  Please use every day business style punctuation and spelling.  Solid blocks of unbroken text are ignored, as is any foolish IM/TM-style misspelled & unintelligible gibberish.  

The hardware information part still applies.

Gorath

[PatT2]

I'm curious how many people plagued with thes 1.03 issues are running amd's?

I'm glad I didn't buy the pc version until 1.04 came out. At least it's only crashed once.



My heart feels for you folks. It truly sucks.



I believe that BC, Canda (right next door to Alberta) actually tossed out year's worth of laws because they weren't written in both English and French...and that English and French are co-default languages. Maybe that's only in British Columbia, but I was there when it (the law thing) happened and I thought I remembered it being Canada wide? I could be wrong.... But never discount French in Canada.

[Gorath Alpha]

PatT2 wrote...

I'm curious how many people plagued with thes 1.03 issues are running amd's?

I'm glad I didn't buy the pc version until 1.04 came out. At least it's only crashed once.

My heart feels for you folks. It truly sucks.

I'm not sure what that was intended to be a comment on.  For a sizable segment of Windows 7 users, Patches 1.03 and 1.04 were a disaster.  Meanwhile, the point of this message thread is always this:

Gorath Alpha wrote...

If anyone on the Bethesda end of this suggests that a complete DxDiag report is an ideal tool, slap him / her upside rhe head with a dead mackeral and agree only to the extent that the top 15 - 20% has immediate value (down through the end of the "Sound Devices" segment). 

Also, of similar uselessness is a lot of unnecessary HTML / XML code  cluttering things up all to hell and gone! 

FYI, here's the component query I suggest to members:

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Win7, Vista ? 
System RAM: ? ? GBs (MBs, if less than 1024 ? )
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD, so answer which of them you have)
Video Card Model: (examples) Radeon HD 5670 / Geforce GT 240
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . . (use the numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:

(And this is only for the raw hardware variations.  Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)

P. S.  Please use every day business style punctuation and spelling.  Long, solid blocks of unbroken text must be ignored.  

The System Summary hardware information and operating system environment parts still apply.

This other route to getting a rundown of your tower's contents may be useful to some:

Get All the Details on the Hardware Inside Your PC
www.pcworld.com/article/114741/answer_line_get_all_the_details_on_the_hardware_inside_your_pc.html


Gorath

Modifié par Gorath Alpha, 21 septembre 2010 - 11:36 .

[Gorath Alpha]

nosecone2010 wrote...

Perhaps the data in Dragon Age\\\\systeminformation.xml would be suitable? Along with reporting which version of DA:O is being used, of course.

I'm not sure I've ever looked at that file.  I avoid "XML" and "HTM" files as a matter of normal business, same as I disagree with Victor's desire to include the HTML codes, thus preventing the members here from reading the results and being able to offer suggestions. 

When it comes to hardware, a fellow using the handle Kiwi borrowed this and modified it some, and its original source is lost in time: 

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Win7, Vista ? (Oh, no!)
System RAM: ? ? GBs (MBs, if less than 1024 ? )
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD, so please answer which of them you have)
Video Card Model: (examples) Radeon HD 5670 / Geforce GT 240
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . . (please use the numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:

(And this is only for the raw hardware & driver variations.  Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)

P. S.  Please use every day business style paragraph breaks, punctuation, and spelling. 


Gorath

[Gorath Alpha]

For the recent arrival to whom I mentioned this reference, here it is.

( http://social.biowar...04162/1#5509312 )

[Gorath Alpha]

goodshoes was saying:

Is anyone else having trouble with the game suddenly crashing at seemingly random intervals? Is there a way to fix it?

Goodshoes, when (if) you get here to the PC Tech discussions forum from the DA-2 forum, where you were off-topic, and where you didn't make much of a problem report, just the above sentence, this time be much more forthcoming, if you will, which may offer one or more of us here an opportunity to assist you.

http://social.biowar.../index/5586054.

Modifié par Gorath Alpha, 24 janvier 2011 - 07:28 .

[Kastagir]

Reporting problems (i.e. bugs), whether according to the proposed method or not will yield no results if the past 6 months have been any indication. There has been no movement towards fixing the bugs introduced by 1.03 or 1.04 since the 1.04 patch has been released and there has been no mention of further updates. I expect more of the same with DA2, so I would not expect a proper update for that game any more than I do for this one. Save your money.

[Gorath Alpha]

At least my way, and I'm not talking about just real "bugs", since what I see reading the message traffic is that a huge proportion of the complaints are not the game's fault, at least not directly, at all, then the local members who donate some time to read the reports will be better able to offer such assistance with work-arounds as we can; and most folks just aren't familiar enough with html for it to be a useful long-term option. 

(I felt certain that Victor & company would lose interest long before the game was fully stable.) 

P. S.  I also note that goodshoes never wrote any second message anywhere on the Social site . .

Modifié par Gorath Alpha, 25 janvier 2011 - 01:52 .