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Common Issues and Troubleshooting Index


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#1
Victor Wachter

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These threads are compiled from helpful threads through the PC Tech Support forum to allow users to help each other and themselves.

General Troubleshooting
Dragon Age Unofficial Troubleshooting FAQ

Profile and Connection Issues
DA profile wont update
"You are not connected to the internet" / Port Number problem Solved
TCP Port 18081 and profile/content issues

DLC Issues
Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only)
Dragon Age DLC In-Game Errors FAQ (DLC  items disappeared.  Sulcher’s Pass, Levi, or Soldier’s Peak not appearing.  Shale acting weird, RtO Stuck Loading Screen, Unauthorized Content)
Potential DLC Issues with no CD Key in your registry
Fix KEEP not showing on map (and other keep
bugs), SHALE'S stuff

Patches and Updates
Dragon Age: Origins Patch Thread. March 8 - Patch 1.03
FIX: Blood Dragon Armor - Female Elf

Remember that you can connect to official support from EA at http://help.dragonage.com/

Please feel free to use this thread to post links to other threads that contain useful information that could be included in this index.

Użytkownik Victor Wachter edytował ten post 22 kwiecień 2010 - 10:30


#2
Jallard

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Thanks Victor!

#3
akanounnikoff

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Hi,

For random CTD problems on 64 bits windows OS (and maybe on 32 bit) there is a working soluce here: http://social.biowar...3999/31#2037048
No need to disable some processors to make this great game run stable.

Best regards,

Użytkownik akanounnikoff edytował ten post 11 kwiecień 2010 - 08:39


#4
jujdred619

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 I wish to add a resolution to another common issue.  

If you are unable to log in from the in game start menu/page, whatever, then hopefully this can help you.

*Not sure about any other OS than Windows 7.

Open your command prompt (Start/Accessories/Command Prompt)

Type in    netsh int tcp show global  and press enter.  
You will recieve information on your connection settings. 

Look for ECN Capability.  If it is Enabled, then that's possibly your problem.  

At the cursor, type in  netsh int tcp set global ecncapability=disabled  and press enter.

Close the box and try accessing your account from the log in page.

Hope this helps someone. 


#5
bzombo

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i'm not sure if this is posted anywhere in the pc support forums. sorry if i am doubling up. a lot of people are encountering a bug when entering the mines in awakening that causes their main character to lose their equipment like everyone else but be unable to get it back ever. a temporary fix, which i've seen mentioned in various threads but never in the support section as far as i could find was just before entering strip your character of all weapons and armor, then go in. you lose everything anyway and this will fix it so you can still get it back and also the fourth experimental subject will spawn. your stuff will be in the chest by the merchant near the end. just thought i'd add this since i did not know where it was. as i said, i've seen it in random threads but not sure which ones.

edit: i have the english version of the pc game. not sure what item or items replicate the issue, but it seems that having modded or dlc items makes it more likely in my experience. one of my swords is a mod. everything else is origins or awakening stuff.

Użytkownik bzombo edytował ten post 15 kwiecień 2010 - 03:34


#6
mikedang

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need help players wont fight or even get hurt stamina and mana dont even appear nothing happens ever since i downladed patch

#7
Jeffonl1

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http://social.biowar...t/2563/#details

Użytkownik Jeffonl1 edytował ten post 18 kwiecień 2010 - 10:43


#8
roxietot

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help me please...after i installed it always said"cant find the dragon age disc.please insert the disc and try again later"what will i do?help me

#9
Shaodan

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Deleted by user

Użytkownik Shaodan edytował ten post 17 kwiecień 2010 - 10:37


#10
wli192s

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Cannot figure out how to "unpause" a paused scenario--it pauses as a tutorial and I can't unpause the screen. I'm an idiot--but I read the manual! A little help, please.

#11
Kiba186

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When I launch the game it says that a patch is missing, but I downloaded the new 1.03 one

what could be the problem.

help.

#12
didymos1120

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wli192s wrote...

Cannot figure out how to "unpause" a paused scenario--it pauses as a tutorial and I can't unpause the screen. I'm an idiot--but I read the manual! A little help, please.


Well, when it goes into tutorial mode, it's waiting for you to do something specific to that tutorial.  Something in the UI will be highlighted, and the game is waiting for you to click it.  Do so. Repeat as necessary.  An alternative: click on "Options" on the main menu, then uncheck "Show Tutorials".

#13
didymos1120

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Kiba186 wrote...

When I launch the game it says that a patch is missing, but I downloaded the new 1.03 one
what could be the problem.
help.


By downloaded do you mean "downloaded and installed" or just plain "downloaded"?  If the latter, then go to the folder with the patch and run it.

#14
Dr.House

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Hi guys

I've got some problems with the game too (You don't say:D)

My screenshots and the photos for my load games are grey, althought i've got the settings to the highest level and i reinstalled the game completely.  Does anyone know

Thanks:)

#15
Stiphius Herk

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Dr House,
This happens when your Windows session name holds some "non-english" characters, like accents. Then you see only a grey picture instead of a correct image in the game menus, although screenshots appear correctly in "My documents".  That is also my case.

Użytkownik Stiphius Herk edytował ten post 21 kwiecień 2010 - 04:48


#16
Gman_snyder314

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um for some odd reason after i installed Dragon Age: Origins-Awakening the game doesn't play...

#17
ZX1100

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Not having any real problems yet but I can't figure out how to enchant my weapon, or at least have it in the box with the runes, anybody?

#18
Gman_snyder314

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Alright i've kind of fixed the problem that happened before with me but now the option for other campaing in the main menu is grey and won't let me select it...I not good with computers and i need someone to explain what I need to do...

Użytkownik Gman_snyder314 edytował ten post 26 kwiecień 2010 - 11:59


#19
Thandal N'Lyman

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ZX1100 wrote...

Not having any real problems yet but I can't figure out how to enchant my weapon, or at least have it in the box with the runes, anybody?


Only certain NPCs (in DA:O) can perform "enchantment", and only certain items (just *some* weapons in DA:O) can accept it.  These are the ones with the empty boxes (one for each rune, current max of 3) appearing under the listing of the basic weapon characteristics.  If no empty box -- can't be enchanted. 

[Minor Spoiler] Go to Camp, talk to Sandal.  [/Minor Spoiler]

#20
Blue Spice

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I have download the game on windows vitsa, right from the beginning everything is slow to load up, the graphics is lagged and choppy, I tried fixing this with the resolution and I cat find the best one.Is my graphics card just not up to par for this game? :o

Użytkownik Blue Spice edytował ten post 02 maj 2010 - 09:06


#21
Kiggos

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I am unable to progress past the initial origins quest. I played the noble human warrior origin up to the point where his father is dying and he tells me to leave with Duncan. After i regain control we are still in the room with the characters father and there is no way out. if i speak to the characters father it restarts the cut scene and dialogue. same thing with dwarf, soon as i get to the point where the older brother is killed i am entered into a dialogue with the characters father and after i regain control there is nowhere for me to go. speaking to any of the characters restarts the cut scene and dialogue..

#22
Dramlin

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I bought this game yesterday and am having endless trouble with Stone Prisoner and Dragon Blood Armor. I've redeemed the codes but every time I go to the Downloadable Content there's a different list of what's available and so far that list has never said that I can download the two I've redeemed. Sometimes when I go in it starts downloading but never completes and every time I've tried to access EA Support I get a "they're taking too long to respond" message and so can't even access support. Help??

#23
Thandal N'Lyman

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Dramlin wrote...

I bought this game yesterday and am having endless trouble with Stone Prisoner and Dragon Blood Armor. I've redeemed the codes but every time I go to the Downloadable Content there's a different list of what's available and so far that list has never said that I can download the two I've redeemed. Sometimes when I go in it starts downloading but never completes and every time I've tried to access EA Support I get a "they're taking too long to respond" message and so can't even access support. Help??


TSP can take forever to dl, but Blood Armour is tiny.  Check the "Installed Content" tab of the "Downloadable Content" screen.  It took me a whlle to figure out that was the one with the information I wanted to see.

Użytkownik Thandal NLyman edytował ten post 04 maj 2010 - 01:02


#24
rogan27

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Hey i need help i just got my dragon age with shale promotion on it + dragon amor but when i click on DLC nothing showes up not virgils'peak or the others please reply to this

#25
Dramlin

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Thanks Thandal but that's still completely empty, Dragon Blood Amor isn't on the available list and now it's not even trying to download. Maybe I should just start playing it and give up on this stuff :-(