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[biotrip]

I've registered my Mass Effect 2 game, activated my cerbrus code, and downloaded all my DLC from the bioware website, but I can't access any of it because in game I keep getting asked for my guardian's email. . even though I am 20 and my bioware/EA account both have me registered as 20. I first talked with EA through their chat support system with the following dialog:

Hi, my name is Sean. How may I help you? [08:54:55 PM]
: Hi I just
purchased mass effect 2 and i cant log the cerbrus network [08:55:21
PM]
: i type my EA login. . [08:55:28 PM]
: then it asks for my
guardian email . .but im 20, and then i try to get past it and i get
connection error [08:55:47 PM]
Sean: I understand please provide me
your email account. [08:55:17 PM]
Sean: And date of birth on account.
[08:55:27 PM]
: (myemail) [08:57:13 PM]
: 9-29-1989 [08:57:19 PM]
Sean: Please stay
online while I check this information for you. [08:56:15 PM]
:
alright [08:58:05 PM]
Sean: May I know what account you are trying
to log in with? [09:01:13 PM]
: biotrip [09:03:06 PM]
Sean: I
don't understand. [09:03:46 PM]
Sean: I am asking for the email
account you use to log in. [09:04:15 PM]
: oh that was my bioware
social account, the email is the same one i already gave you. (myemail)[09:06:34
PM]
Sean: There is no problem with your account as such. [09:06:43
PM]
Sean: You should be able to log in. [09:06:50 PM]
Sean: Do you
get any error message? [09:07:05 PM]
: Well when I try to log in it
says I need a guardian's email, if I retype my own email I get
connection time out, if i type nothing and just click continue i get
connection timeout [09:09:27 PM]
: when I try to log in in-game
[09:09:43 PM]
: I can log in the website fine but not ingame
[09:09:58 PM]
Sean: Ok please allow me a moment. [09:16:29 PM]
Sean:
I'm afraid that your issue cannot be handled on my level. I am
escalating your issue to next level for further review. You will receive
an email as soon as possible [09:18:38 PM]
: Okay thanks for your
time then [09:21:03 PM]
Sean: It was pleasure talking to you. For
future reference you will get a transcript of this chat. [09:19:50 PM]
''
disconnected ('Concluded by Agent'). [09:21:43 PM]

That was last Tuesday, the day after I updated my ticket through email with screen shots, and they haven't fixed it yet, so I thought what's the harm in asking Bioware's support instead of EA's. Any help would be appreciated.