22 Antworten in diesem Thema

[Jesse Reid]

Hey everyone, just a note to the people who are asking questions about what happens next if you won an auction. We are still going through and verifying the winners and ensuring we have the proper address information. You may have been contacted already if we had problems with your address or your email never got to us. If you haven't been contacted yet, don't worry, that means we received your email and it contained the information we needed.

We still have 8 people who we don't have address information from. If I messaged you today on Social and you haven't responded please do so as soon as you can.

Once we are done verifying winners we will be contacting you by email on what happens next. Thank you for your patience, as you can imagine, it takes some time to sort through all 412 auctions.

If you won any of the following auction items and didn't include your shirt size please send me a message on Social so I can update that information:

• Jade Empire Pack
• ATI Graphics Card & BioWare T-shirt
• Dragon Age: Origins Warden Pack
• Western Digital Hard Drive & BioWare T-shirt
• Dragon Age: Origins Shirt Pack
• Mass Effect T-shirt Pack
• N7 Pack
• N7 Hoody
• Kingston 4GB RAM with Fan & BioWare T-shirt
• Kingston 30GB SSDNow, Headset & BioWare T-shirt
• Kingston 8GB Memory Stick & BioWare T-shirt
• Alienware M11x Laptop
• Kingston 4GB RAM, Headset & BioWare T-shirt
• Super Store Pack
• Super Shirt Pack

Bearbeitet von Jesse.Reid, 14 April 2010 - 03:40 .

[Jesse Reid]

If you won any of the following auction items and didn't include your shirt size please send me a message on Social so I can update that information:

Jade Empire Pack

ATI Graphics Card & BioWare T-shirt

Dragon Age: Origins Warden Pack

Western Digital Hard Drive & BioWare T-shirt

Dragon Age: Origins Shirt Pack

Mass Effect T-shirt Pack

N7 Pack

N7 Hoody

Kingston 4GB RAM with Fan & BioWare T-shirt

Kingston 30GB SSDNow, Headset & BioWare T-shirt

Kingston 8GB Memory Stick & BioWare T-shirt

Alienware M11x Laptop

Kingston 4GB RAM, Headset & BioWare T-shirt

Super Store Pack

Super Shirt Pack



Thanks!

[Jesse Reid]

Yep, got it now, thanks.

[Jesse Reid]

Well don't everyone go expecting an email today.



We are sending them out in groups based on the prize pack. Most people will be getting them next week.

[Jesse Reid]

Ok, all valid winners should have received a "confirmation of address" email now. If you didn't please send me a message here on Social, thanks!

[Jesse Reid]

Also, in case you haven't yet please also respond to the email confirming your information.

[Jesse Reid]

We are looking into getting more PC copies of ME1 and we'll notify the people who asked for them if we are able to.

[Jesse Reid]

Unlike bulletin I'm not a robot so no auto-response. I did get your email jeff.

[Jesse Reid]

When things ship will vary as some will be sent out from the store and others from here at BioWare. And as far as I know all copies are the standard edition versions.

[Jesse Reid]

If you won the Jade Empire pack and didn't request a PC copy of ME1 in your email to me please send me a message so I know who you are. Right now I've got 12 of the 33 winners who want a PC copy of ME1.

If you won the ME Prequel Pack I will see what I can do about getting PC copies for that too but no again no guarantees just yet.

Bearbeitet von Jesse.Reid, 22 April 2010 - 04:08 .

[Jesse Reid]

Ok, here is a list of people I have wanting the PC version.

Jade Empire Pack: TheSeventhJedi, KelpPlankton, SomebodyNowhere, ghenji, jeff0987654321, SarEnyaDor, finnen2, JohnnyGee, LuxFerous, MidnightGuardian, Negative Blue, Dogmae, FergyA, HMWSGX

ME Prequel Pack: afterimagesof, Taure, Twitchmonkey, StephenCharles, SethP, agnahc, sage_viper

If you aren't in those lists but wanted a PC copy let me know and I will try my best.

Bearbeitet von Jesse.Reid, 22 April 2010 - 08:11 .

[Jesse Reid]

Hah, yeah you can voice it.

[Jesse Reid]

It will probably depend on the prize pack. Some will be shipping from the BioWare store and I don't know if they provide that normally.

[Jesse Reid]

Just the DA novels will be signed, assuming David's arm doesn't fall off.



Shipping information we are still working out the details on.

[Jesse Reid]

We have started shipping some of the items this week. We'll be contacting people directly if we are able to give them tracking numbers.

[Jesse Reid]

Hey guys, BioWare is shipping out:
Jade Empire Pack
Dragon Age Pack
Mass Effect Pack (sent out for delivery)
Comic Pack (sent out for delivery)
Dragon Age Novels Pack
BioWare Literature Pack
Mass Effect Prequel Pack
Mass Effect Novels Pack (sent out for delivery)
Mass Effect Statue & Artbook

Those are all going to be sent using Fedex from here in Edmonton. The custom PC's and Xbox have already shipped, either from Edmonton or from LA, and some should already be delivered.

Pretty much everything else will be coming from the BioWare store which as already mentioned is located in Colorado.

Bearbeitet von Jesse.Reid, 06 Mai 2010 - 05:16 .

[Jesse Reid]

OmegaSpartan91 wrote...

What does it mean that some prizes are "sent out for delivery" and some aren't?

If it doesn't say sent out for delivery it means we are still putting the packages together.

[Jesse Reid]

Hey guys, all the prize packs we are sending from Edmonton are now packaged and ready to go. Depending on how many other packages are leaving the office this week we hope to have them all shipped by Friday but some might slip to next week. Those packs include the DA pack, the JE pack, the BioWare Literature pack and the ME Statue and Artbook pack.

[Jesse Reid]

Prizes shipped from Edmonton are sent via Fedex. We still have a few more packs to ship this week from here in Edmonton due to some delays last week.

[Jesse Reid]

Just a note that we are still working on shipping out the Jade Empire, Mass Effect Statue, and BioWare Literature packs. A lot of other things are also going out and they have to take priority so it is taking longer than expected. I'm hoping by the end of this week.

Sankis you will probably want to read this post:
http://social.biowar...91&lf=8#2527399
You can use that email address for contacting the store to see what went wrong.

Bearbeitet von Jesse.Reid, 18 Mai 2010 - 06:06 .

[Jesse Reid]

We should have almost all of the remaining Jade Empire packs going out today. That leaves the ME Statue and Artbook packs last in line to be sent out.



For the other packs you will want to contact the store, details on how to do that are here:

http://social.biowar...0091/11#2527399



Oh, and those of you waiting for FedEx trucks, only the packs sent from Edmonton are using FedEx.

[Jesse Reid]

If you received the wrong games in your Jade Empire pack just let me know. It looks like the mail room mixed up a few of them.



As for the fleeces, unless Chris has some hidden room he hasn't told me about, you guys got the last of them so the sizes were pretty limited. They make good gifts though.

[Jesse Reid]

If your prize pack contained a t-shirt or other "store" related item you should be emailing their help address service@biowarestoresupport.com. If your prize pack contained video games you should email or message me. If the store isn't getting back to you message me and I can look into it.