13 réponses à ce sujet

[durandalreborn]

Hey guys,
I've been trying for the past few days to create an account with the new bioware store. I have tried three different computers (Windows, OS X, Ubuntu) with Opera, Firefox (Windows, OS X, Ubuntu), Safari (OS X and Windows), and even bloody IE. I have cookies enabled on all of them, etc. Whenever I try to create an account, I get a notice that reads:

"The account you are trying to create already exists, but with a
different password. Click link omitted to log in using the original password,
or register using a different email address."

When I then try to sign in, I get a "Incorrect email or password. Please correct your email and password, or register if you are a new customer." messgae. I know the account has been created, since if I click the forgot your password link, it shows me the password hint I entered.

I know this isn't a problem with my email address already being registered because I've tried seven of them. I even created two specifically for registering. I know it's common practice to send an activation email of sorts, but I never get one (the account creation error message makes me believe it's never getting sent out). I specifically sent up a brand-new account with no filters to see if the mail was getting directed to a junk folder, but I never received a message.
All I want to do is buy a N7 hoodie, but I can't even register . Even the contact link (Contact) on the biowarestore site requires you to sign in, so it's not like I can contact them via those means.

Modifié par durandalreborn, 17 avril 2010 - 02:50 .

[faustum]

im having the same issue

[Ninja_Daemon117]

I'm also having this problem

[durandalreborn]

I'm glad to see that I'm not the only one. It's frustrating since I actually want to spend money but it's like they're not interested in letting me.

[Ninja_Daemon117]

Yea I know I wanted to buy a poster and in a few weeks a hoodie.

[stardazzled]

Worst case scenario: You'll get an answer by/on Monday. I remember BWS Jedi to have written that the support isn't available on weekends. So please be patient. I'm sure, there is a solution to this. Jfyi.

[Euteras]

I had the same problem. Since the contact link doesn't work, can't log-in or register, I went to the Bioware forums and copy/pasted the address into an email and sent one off to them. Maybe I'll here back from them tomorrow.

[bicyclepirate]

I had the same exact thing happen. For the record, I'm blaming PA's Wednesday comic and the rush it probably sent over. But goddamn, do I want that hoodie.

[losttangent]

I'm having the same problem. Sucks bad.

[Ninja_Daemon117]

Anyone had any luck with this yet?

[Iir0]

Apparently you can buy stuff without registering by checking out via PayPal =)

Modifié par Iir0, 19 avril 2010 - 05:17 .

[BioWareStore Jedi]

Hey Guys/Gals - This a store bug that we are working on with our IT department. We apologize for the inconvenience and we're trying to get it sorted out ASAP. I'll keep you updated when I know more.



Thanks,

Jed

[BioWareStore Jedi]

Hey Everyone - My IT department has told me this issue have been resolved. If you've created a case some from CS will be in touch. If you still have problem please let me know either here or via PM.



Thanks,

J

[durandalreborn]

Thanks, that worked.