4 réponses à ce sujet

[Valmarn]

It wasn't until I got the BioWare bazaar email that I found out that I was supposed to get 1500 BioWare points just for registering Mass Effect 2, and it wasn't until the Kasumi DLC came out that I realized that I never got my points.


So, after emailing EA customer support, and them telling me that "the problem is more complicated that initiated perceived, and that they're working on a solution."

I really don't see how the problem could be complicated. I didn't get my points. I get 1500 points free of charge.

To compound the issue, I can't even purchase any BioWare points. I have more than enough money in my account, and the address, the number, the expiration date, etc. are all correct, but it keeps telling me that my card can't be verified.

[trickfred]

I think you have BioWare points (used to purchase BioWare DLC) confused with Tokens which were used in the Bazaar contest. You got tokens for registering your games, not points, which were only good for the Bazaar.

[Valmarn]

Then why wouldn't the CSR say just that, instead of:



"Hello,



Thanks for being patient.



It looks like the issue is more complex than what it initially seemed and more time is required for investigation. We apologize for any prolonged delays this might cause, but please be assured that we are trying to handle your issue in a timely manner. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link that says, "To view or update your question from our support site, click here."100411-033048"



We appreciate the opportunity to assist you and look forward to getting you back in the game!



Thank You,



Rahul K

EA Games support"





Putting all of that aside, I still can't even buy any BioWare Points, despite the fact that I have enough money in my account, and I'm typing in the address exactly as it is on my bank statement.



I know such an inquiry belongs in a customer service ticket, and that's exactly where I put it. Sadly, I have yet to hear back from them.

[Fredvdp]

Valmarn wrote...

Then why wouldn't the CSR say just that, instead of:

"Hello,

Thanks for being patient.

It looks like the issue is more complex than what it initially seemed and more time is required for investigation. We apologize for any prolonged delays this might cause, but please be assured that we are trying to handle your issue in a timely manner. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link that says, "To view or update your question from our support site, click here."100411-033048"

We appreciate the opportunity to assist you and look forward to getting you back in the game!

Thank You,

Rahul K
EA Games support"

Because you have to be incompetent before they allow you to work for EA.