87 réponses à ce sujet

[Scarmiglion]

It's called development in general. There are a number of issues across all 3 platforms. The programming folk prioritize on the bugs and work on fixing them. The people you're screaming to get feedback from are the support staff, who are no doubt being bombarded by requests (if the support forums are any indication), and also have to prioritize.



People need to stop, step back and breathe a bit. Let the developers do their jobs and correct the issues that exist as efficiently as they can. Support takes time, and to expect a prompt response immediately after a large release isn't always realistic. Feel free to complain all you like, but complaining generally will not get you what you want immediately. Like most issues, they'll be fixed eventually.

[Delron The Good]

I've long been an advocate of developers having some kind of bug reporting forum where people can see what's been reported and what stage it's at / when it may eventually be fixed, but to date I've never seen such a thing from any major game developer. All you can do is report it (through whatever channel the developer has for reporting bugs) and hope for the best. Go play another game that has been out for a while and is less buggy. If that's not enough, then talk to customer service and get a refund... not much else you can really do.

[Akuntakenta]

You have to hand it to the software creators for making the game... think of all the hard work... the costs... and then try jamming them on 3 different systems by a set date.... People should be admiring BioWare, not dissing them, besides, the release date was shortened... come on people, stop whining, if you want to make a difference, learn how to fix errors your self, other wise shut up.

[Akuntakenta]

OOOOOHH SNAP!!!

[Pract1t10ner]

lol this guy is worried about gamerpoints while a lot of the pc users are having alot of REAL technical problems... just stfu bro.

[JironGhrad]

lots of hostility from people who don't have all the facts either... I do happen to have a little additional insight (thanks to some web wandering)

@Legacy: you'd be wrong... there are Gamerscore points that also apply from any Games for Windows: Live games such as Fallout 3 and Dawn of War 2.



Further, all Gamerscore issues are Microsoft's domain and the developers have nothing to do with how they show or don't show (there was a huge stink about it with Fallout 3 too) but they resolved it by resetting the Gamerscore for the game in their system... but... it's the weekend in the US too... they'll get to it this coming week I'm sure (took 6 business days for Fallout 3 with a similar cross-platform release, not to mention all the DLC issues that game had)

[_Blackout_]

 Lol, the Original Post reminded me so much of this:

www.penny-arcade.com/comic/2006/6/19/

[insanity89]

i find it funny what don't people get any game with EA useuly gets no fixes.



look at all the other games EA has touched/made they get left in the dust nothing ever gets done after a while.



i don't exspect seeing this game get far .



every game that ea took part of has goten left behind after awhile.



bio/ea can't even announce anymore that something will be done glad there's other games to look forward to

[Unreal Warfare]

Legacy_QuEsT wrote...
Seeing as this is your first experience with Bioware you obviously are ignorant of the fact that Bioware produces video games for the PC and that it transports them to Console systems. Seeing as Achievement points is a relatively new thing for ONLY ONE CONSOLES  you obviously don't know anything about the products you are buying.

 
Knights of the Old Republic? Jade Empire? Mass Effect? Pretty sure they were released on consoles first at least a good 6 months before then being ported to PC.

Also bare in mind that the PS3 has a trophy system similar to Xbox 360 achievement points.

[JironGhrad]

@ Legacy, once again speaking without knowing... I've been a hardcore gamer since 1983... Bioware wasn't around back then... and that was well after I ceased wearing diapers too... yes, the 360 is newish... but I'd hardly call a 4 year old console "new"

[pavachan]

@Legacy_QuEsT :



However he is dealing with his problem, you cant decide for someone else what they buy their game for. Just because achievements are meaningless to you, doesnt mean they are to everyone else.

[ChrisFrost]

lucalt wrote...

you're that pissed off about achievement points? wow, thats kind of sad considering they IN NO WAY EFFECT THE GAME AT ALL.
suck it up and enjoy the game for the game itself...

Agreed

[Komrade Kayce]

I find it hi-larious and a little disheartening at times to see how some of the PC exclusive players are behaving here.



I mean, it almost makes you stop wondering why people make the switch and cut all associations with fellow PC'ers. The fact that someone on a VIDEO GAME COMMUNITY FORUM called someone else a nerd shakes the sides so much that it hurts, not to mention the demeanor in which this person is conducting himself.



Do try to keep in mind that as much as achievements might not matter to you (and its good to see that you have enough free time, non-nerd, to comment angrily on something that is of little concern to yourself), that the whole idea of 'video games' are just as pointless as achievements and also don't matter to a large chunk of the world. That indeed, as worthless as our achievements are, so is your entire game.

[Komrade Kayce]

Okay, I just phoned customer support, AND used the online chat, and here is what I'm getting



Lady on Phone 'Kelly':



I will send this issue off to my supervisors and I understand why you might be upset, what I need you guys to do is to post about this on the forums for both EA and Bioware, because surely they are looking at them all the time and will respond to you



Me: Well, thats the problem, nobody is responding



Kelly:



Even if they don't respond, they will likely have seen it and are working on it.



Me: Uhhhhh okay?



--------



Then theres the chat:



Rick: Hi, my name is Rick. How may I help you?

: Hello Rick?

Rick: Hi

: Sorry about that, was on the phone with EA customer support at the same time

Rick: No Problem

: Okay, so, my issue today is with *drum roll* Dragon Age Origins achievements on the 360!

Rick: You have reached technical support; we have no gameplay information that we can offer to assist you. Although many of our games are very technical in nature or difficult to play, the issue you are encountering is not with the game.

: Oh, but it IS with the game

: And this is what I'm here for

: Basically, theres a small (but rather vocal) group of us who have been hunting for answers to an issue that will have manifested itself within the first four days of ownership and currently has no response to\\

Rick: You may check our message boards for help and assistance. You can find the message boards at the below given link :-



http://social.biowar...m/forum/1/index

: I have done this, there is currently no response to this from devs or pubs

: Anyone who purchased the DLC within the first four days and played through it, got the 'achievement unlocked' for doing the achievement related things

Rick: You can surf the web and check out some of the major video game sites as they usually offer codes and gameplay hints for EA games. One major resource for Hints and Tips is http://www.gamefaqs.com .

: Which is all fine and normal. Because the xbox servers were not updated to handle the DLC achievements, even though they appeared in your system profile, they actually did not register with your gamertag outside of the system

: This has happened before with other games, so we went with the benefit of the doubt that the fix would be to simply recover your gamertag after the servers updated, and do whatever you had to do to get the achievement again

: HOWEVER, this has turned out to not be the case. Currently, anyone who got those achievements in the first four days has found that they absolutely. cannot. without a doubt. get them again

Rick: Please provide me your gamertag and EA account.

: Komrade Kayce (ea acct shiny_metal_ass@hotmail.com)

: Same ea acct handle too, Komrade

Rick: Please wait while I check.

: You can re-do exactly what you're supposed to do to get the achievement. Such as drinking this potion. But doing so unlocks nothing at all

: We've recovered gamertags, we've even gone so far as to delete all DLC and characters and pull the ethernet cable from the box, then try a clean play

Rick: I'm escalating your issue to our senior support for further investigation.

: they absolutely will not unlock

: Thank you

Rick: You will be contacted through email with in 24 hours with the solution to your problem.

: Will I? Because I submitted a ticket more than 72 hours ago on thursday with a 24 hour expected turnaround time

: Even updated it with further information, and have gotten no response

Rick: Please wait for few hours and surly you will get the response.

Rick: Is there anything further I may assist you with today?

: No, I guess not, if you have no answers for this

Rick: Thank You, have a nice day.

Rick has disconnected.



------------------------------





I swear to god, this is broken-dishwasher-from-sears level of horrible customer service, lol. At least Kelly was nice.

[Unreal Warfare]

Legacy_QuEsT wrote...

Legacy_QuEsT wrote...

Unreal Warfare wrote...

Legacy_QuEsT wrote...
Seeing as this is your first experience with Bioware you obviously are ignorant of the fact that Bioware produces video games for the PC and that it transports them to Console systems. Seeing as Achievement points is a relatively new thing for ONLY ONE CONSOLES  you obviously don't know anything about the products you are buying.

 
Knights of the Old Republic? Jade Empire? Mass Effect? Pretty sure they were released on consoles first at least a good 6 months before then being ported to PC.

Also bare in mind that the PS3 has a trophy system similar to Xbox 360 achievement points.

o ya, BALDURS GATE series never existed (the best games Bioware has created) before a few years ago ur like WAAAAAAAAAAAAAAA I NEED SOMEBODY TO GIVE ME POINTS TO MAKE ME FEEL BETTER ABOUT MYSELF... I MEAN, WITHOUT POINTS, WHAT'S THE POINT, IF U KNOW WHAT I MEAN...

I NEEEEEEEEED MY POOOINNNNTTSSS, I DON'T KNOW WHAT THEY MEAN BECAUSE THEY CAN'T BUY ANYTHING BUT I NEEEED MYYYYY POIINNNNTSS.. MOMMY, DID U JUST GIVE ME POINTSSSSSSSSS?? POINTSSSSSSSSSSSSSSSSSSSSSS  

**LegacySoft officially grants you 10,000 IMBICILE POINTS** MUCH MORE USEFUL THAN MSOFT POINTS

You're not making any sense whatsoever. Too much alcohol perhaps?

I think you should quote the right person next time. I could care less about achievements or gamerscore in a videogame (though I can agree it's a legitimate issue that needs addressing).

Modifié par Unreal Warfare, 09 novembre 2009 - 05:03 .

[morti84]

This happened with Fallout 3 DLC soon after launch, have a bit of patience everything youve unlocked will be credited to you eventually. It was M$'s fault.



Complaining about a lack of support/response a few days after a global launch? Try being a grown up and just consider what their support teams are likely to be dealing with at the moment and then realise how insignificant your problem really is. Microsoft points are not a game feature you're lucky Bioware even discussed the matter with you and didn't bat you off to Microsoft.

[Komrade Kayce]

morti84 wrote...

This happened with Fallout 3 DLC soon after launch, have a bit of patience everything youve unlocked will be credited to you eventually. It was M$'s fault.

Complaining about a lack of support/response a few days after a global launch? Try being a grown up and just consider what their support teams are likely to be dealing with at the moment and then realise how insignificant your problem really is. Microsoft points are not a game feature you're lucky Bioware even discussed the matter with you and didn't bat you off to Microsoft.

The problem is, this is completely different than the Fallout glitch. This was Microsofts fault the first four days. Its Microsofts fault that its still happening now, BECAUSE they didn't update their servers to support the DLC.

However, its the games fault for being programmed in such a way that even after an acct recovery (which fixed the Fallout issue, as well as any other issue that has ever been had with achievements not appearing such as with Magic: The Gathering DLC), the game still thinks that you have the achievement and will not pop it ever again. So Microsoft can't do anything further at this point, because its game code.

I wasn't talking with Bioware. I was talking with EA. This is going to need a title fix released by EA, likely written by Bioware. So when we say 'We need someone to aknowledge the issue around here', theres a reason why we're doing it around here, and not say xbox.com. And because this only really affects the people who bought and played it in the first four days, we've gotta get their attention as fast as possible before it gets swept aside like so many other EA related products. The Mister No It All achievement for the 360 versions of C&C, for example, still have no way to achieve them even years after release if you didn't get them the first opportunity you had. You can recover your gt, you can delete your savegames, you can play on a new xbox... if you're using the same GT that didn't get it, you never can. Ever again.

But to hell with Command and Conquer. I can accept not having an achievement that says I was too balls to the wall to play the tutorial. Dragon Age is only causing me grief because of how much I love the game, and fancy the thought of having a little 'medal' that says 'You drank the potion in wardens keep that was the culmination of years of torture and experiments on good people, good for you'.

EA chat support guy tried to punt me off to bioware though, haha.

[Komrade Kayce]

Anyone from Bioware have anything to say about this? Besides 'behave yourselves and stop bickering children, or NOBODY with a PC or a 360/PS3 will get any damn fixes, ever!'. Cause right now we're being ignored by EA, which is rather rude, and were hoping to get a little more information out of someone in charge or someone who would be behind creating whatever patch would be necessary.

[LethalBlade]

LOL. "Achievements". Trivial console nonsense.

[Onyx Jaguar]

All these reactions make me wonder why I even go through the effort of playing videogames anymore.