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Game crashing after PS3 Firmware 3.30 update


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#226
gamsir

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Game freezes for me in every area so far, fade, mages tower, kal hirol, vigils keep, Black marshes, sending Woods

game freezes are uneffected by Internet connection or lack thereoff (wireless 10 mbit)

New game dao froze after 15 min.


#227
Zulata

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well. 

I did couple things.
First: On friday, after work i reinstalled the game. I played sth about 4 hour without crash. On Saturday i played 3 hours, then it crashed. After that i loaded game again and played 3 hours without crash. Then on Sunday i played sth about 3 hours and it was ok, when suddenly it crashed. So i thought thats the same situation as on saturday so i rebooted my console and loaded game but then it crashed again and again so i stopped playing. On evening i  decided to do one more thing that i didnt and restored system. When i get to a system recovery and choosed option #3 - restore system, a message appeared that files on my disc are corrupted and system will be restored. So i did it but didnt play after that. Today after work i launched game first time from recovery, played 4 h - 5 hours and it didnt crashed  or freeze. So far so good. Ive got hope that it was because of this "corrupted files" but we will see. Some guy on PS3 forum said that he did recovery and it didnt help, but well, he didnt say that his system files were corrupted. Oh and my Dragon blood armor dissapeared from my inventory and i dont know how to get it back, but better mystery dissapearing  of my armor then crash every 15 minutes. 

#228
Guest_Levelupper_*

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Well.. since 3.30 the game behaves just as everyone else has reported.

I have tried to turn it upside down and test everything people have reported as a possible solution to the problem.

I have tried the following options with no luck at all.

Unplugg from PSN

Dissabled network connection. (still crashes at random)

Reinstalled the game and began from scatch, (all those hours i had been putting into the game :(
(still chrashes at random)

Tested different characters prior to reinstallation. (Still crashes at random)

Tested vanilla game (still crashes at random)

Tested with a new profile. (still crashes at random)

And finally I have tested on a diffrent PS3 with an earlier system software than 3.30. ( It worked fine)

Ive tested over and over with other different possible sollutions but the result is always the same, it still crashes at random points during gameplay, its more prone to crash when the load on the game is heavy but it still crashes at random without any load at all.
One example is a character i had in Denerim in one of the houses just after the backalley encounters, the game really struggled to keep it up untill it crashed. I tried to load that savefile between 10 to 20 times but i could never leave the mob heavy building because of crashes.

And the word crash or freeze is actually not the right word to use here, because the music still plays in the backround and have done so with all my testing when encountering this issue, but the only sollution is to reboot the system.

Im a bit weak in the technical department but a friend of mine who is a programmer said that it is possible that the 3.30 update have done something to alter the way the PS3 access and process data flow from either the disc or the HDD that leads to some sort of conflict with how the game code is originally built.

I hope Bioware technicans finds a sollution to the problem soon because im really enjoying this game but i simply dont have the money to afford a good PC gaming rig.

A final note*  As Zulata reported, the loss of the Dragonblood DLC armor,  I thought i was the only one, but i noticed the same thing with my favourite character, i had it in my inventory prior to 3.30 but it strangely vanished, i simply thought i had sold it by mistake at first but now im more convinced that it may also be an issue, but on new characters my armor is there.

Modifié par Levelupper, 26 avril 2010 - 09:49 .


#229
badbunnybadhoney

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I've used both old and new characters with both having random freezes. I have had it freeze while leveling up a character, fighting during a battle, after a battle while looting a body, and just plain walking around. It does seem to freeze more often with substained abilities on. It was impossible for me to play as an Arcane Warrior with combat magic turned on. I've totally given up on trying to play any type of mage character.

#230
Haexpane

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Wow, just wow. Isn't this like the 4th time sony has had major FW issues? Launch FW was broken with PS2 games (upscaled incorrectly causing major jaggies, making PS2 games worse)



Then there were a few "YLOD" FW updates, then the "leap year" and now the "breaks dragon age" wow. There was also the "controller doesnt work w/ Uncharted" update etc..



Sony either has a horrid QA plan in place or simply doesn't value QA on FW updates.

#231
Blk_Mage_Ctype

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Haexpane wrote...

Wow, just wow. Isn't this like the 4th time sony has had major FW issues? Launch FW was broken with PS2 games (upscaled incorrectly causing major jaggies, making PS2 games worse)

Then there were a few "YLOD" FW updates, then the "leap year" and now the "breaks dragon age" wow. There was also the "controller doesnt work w/ Uncharted" update etc..

Sony either has a horrid QA plan in place or simply doesn't value QA on FW updates.


They just don't do the proper amount of Bug Testing before they release them, and on the rare instances that they do, something still ends up going wrong because they don't bother to test it on both the Slim & Phat Models, (which have different architecture) and assume that if it works on the Slim it'll work just as well on the Phat.

Basically, the lack of work they put into their Bug Testing is 2nd only to Bethesda...

#232
Jennifer Kenney

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Just an update, I changed some of my in game options, may or may not be related...and then out of the blue it froze again. Deleting game saves wasn't the solution, though it definitely helped.



I have restored my system defaults, to see if perhaps that is somehow the issue.




#233
GeneralMujahid

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This has to be the biggest joke ever??? i just bought DOA today!!! argh!!!

#234
HippeusOmega

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Blk_Mage_Ctype wrote...

Haexpane wrote...

Wow, just wow. Isn't this like the 4th time sony has had major FW issues? Launch FW was broken with PS2 games (upscaled incorrectly causing major jaggies, making PS2 games worse)

Then there were a few "YLOD" FW updates, then the "leap year" and now the "breaks dragon age" wow. There was also the "controller doesnt work w/ Uncharted" update etc..

Sony either has a horrid QA plan in place or simply doesn't value QA on FW updates.


They just don't do the proper amount of Bug Testing before they release them, and on the rare instances that they do, something still ends up going wrong because they don't bother to test it on both the Slim & Phat Models, (which have different architecture) and assume that if it works on the Slim it'll work just as well on the Phat.

Basically, the lack of work they put into their Bug Testing is 2nd only to Bethesda...


To quote a line from total recall "Well Sony i gotta hand it to you, its your best mind **** yet"

#235
Cedawe

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I have a 120 gb slim that is only about a month old.  The only thing I have ever done with it is install DAO.  I haven't played anything else or modified any settings except getting my network connected.  Prior to 3.30 I put about 90 hours into the game and it did not crash once.  As soon as I installed 3.30 it began crashing.  I started a new character and it crashed just walking around with no sustained powers running.  It crashes in menus, during combat, when there are lots of things moving on the screen and when there is nothing moving on the screen.  I really doubt this is related to the gpu.  I deleted game data, even my char that I completed the campaign with, so he won't be going to awakenings :( but I wanted to see if it would work.  I went into safe mode and did a system restore and a rebuild file system.  It was probably redundant to do both but I don't know enough about what they do so I went overkill.  I reinstalled DAO, started a new mage, and randomly froze just walking around in the tower. 

I started a different character at Lothering and the same drill.  I tried it connected and disconnected to the server.  I don't know what other possible things I could do to test this but it basically freezes at random times, sometimes every hour, sometimes every 5 minutes. 

I'm sitting here trying to recover from back surgery and I have to hobble over to the PS3 every time it crashes so I can reboot it.  I just might dust off my Commodore 64 and play some Bard's Tale, that game never crashes. 

#236
Rufus Leaking

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Cedawe wrote...

I have a 120 gb slim that is only about a month old.  The only thing I have ever done with it is install DAO.  I haven't played anything else or modified any settings except getting my network connected.  Prior to 3.30 I put about 90 hours into the game and it did not crash once.  As soon as I installed 3.30 it began crashing.  I started a new character and it crashed just walking around with no sustained powers running.  It crashes in menus, during combat, when there are lots of things moving on the screen and when there is nothing moving on the screen.  I really doubt this is related to the gpu.  I deleted game data, even my char that I completed the campaign with, so he won't be going to awakenings :( but I wanted to see if it would work.  I went into safe mode and did a system restore and a rebuild file system.  It was probably redundant to do both but I don't know enough about what they do so I went overkill.  I reinstalled DAO, started a new mage, and randomly froze just walking around in the tower. 

I started a different character at Lothering and the same drill.  I tried it connected and disconnected to the server.  I don't know what other possible things I could do to test this but it basically freezes at random times, sometimes every hour, sometimes every 5 minutes. 

I'm sitting here trying to recover from back surgery and I have to hobble over to the PS3 every time it crashes so I can reboot it.  I just might dust off my Commodore 64 and play some Bard's Tale, that game never crashes. 

Sorry for your pain of course, but that's a pretty interesting data point for you (Bioware/Sony) there. That is about as close as you're going to get to, "I bought a brand new PS3, bought Dragon Age, installed it, started my first character, all after the firmware upgrade, and reproduced the bug." Hopefully that helps rule out lots of possibilities.

#237
ivanfred

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Both Origins and Awakenings are freezing on me randomly. I am not playing either until someone confirms that there is a problem and that it has been resolved.

#238
Azohar

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Its nice to see at least EA/Bioware is trying to do something to fix it and at least trying to keep us updated. Shame I can't say the same thing for sony. It isn't just for Dragon Age either, Uncharted 2 single player froze on me 4 times last night as well as little big planet which is giving me extremely long load times when its not freezing.

It would be nice to hear something from sony, even so much as saying "We know there is a problem and we are working to fix it" but it just hasn't happened. Bad customer service.

Edit:  And my Ps3 is a 250gig slim that I just bought in January 2010 so its not the its old or not well taken care of either, everything was working great before this update.  Shame too, i'm on my first playthrough for dragon age and am about to fight the archdemon.  I was planning on beating it this weekend and starting a new character...  /cry.

Modifié par Azohar, 26 avril 2010 - 11:16 .


#239
DRAGONFYAER

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I have two PS3s both systems now have green screens and are starting to lock up since the update. I was able to download the feastday pranks and gifts on one system, but they do not show up as a downloadable item on the other. I have Awakening, but do not want to start it, if this problem is going to persist.

#240
979222

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Got the game DAO yesterday, and was playing fine straight for 8 hours, untill, I created another character, and it started freezing my game...

Maybe it has to do with multiple character profiles? I was playing fine with just 1 character created.

Going to try it and update later

Thanks

#241
bronxchulo

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Fernando Melo wrote...


2) Some of you have started reporting that deleting pre-3.30 saves has helped. This is something I'd be very hesitant to recommend given time invested, unless we know for sure. Also, does creating a new game character help? What about creating a new PSN profile?

.


interesting you bring this up as i didnt wanna say anything right away till i got some more play time in, i just didnt wanna jink myself....lol.

since making a new chara after 3.30 i havn't froze once yet and im already past Lothering with my new rouge.  i am logged into psn while playing. EDIT: wanted to add that i choose a human rouge noble. (if that helps at all)  like i said i havnt froze yet.  i just hope i didnt set myself up now lol

hope that info helps.  just to make clear again never had an issue with my old charas before 3.30 but after that i would have freezing on a regular basis.

Modifié par bronxchulo, 27 avril 2010 - 12:19 .


#242
Guest_scorpgul_*

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Ok I have something to report. I have disabled Internet Connection under 'Network Settings' and have been playing DOA for about 9 hours straight without any freeze which is a real surprise. I use wireless for my PS3 anyway so I did not have to unplug anything. While it is a step forward it sucks that I had to completely disable the online feature to be able to play a game without it crashing. This could mean that the 3.30 update messed up with the internet feature of the system only. Not sure about it though will have to wait for Sony to confirm it

#243
HippeusOmega

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Got a reply from Sony and this is what they said:



Hello Roy,



We sympathize with your situation regarding your PLAYSTATION®3 computer entertainment system freezing during game play. This must be very frustrating and we will be happy to assist you. We would recommend that you go into "Safe Mode" and choose option 3. You will need your PLAYSTATION®3 controller plugged into the USB port in order to do this. Please remember to remove all disks from the media player prior to any troubleshooting. The following Knowledge Center article may help you to get into "Safe Mode"



Article Title: Safe Mode

Article Link: http://playstation.c...etail/a_id/1488



If the above step does not resolve your issue, it seems as though your PLAYSTATION®3 computer entertainment system may need to be serviced. You may submit your own Exchange Order using our Self Service Exchange for quick and easy processing on the Internet. Please note this is only available for United States residents. Other restrictions may apply. Please visit our Online Service Request page for more information. (Our online service request form has to be completed the first time or else you will receive errors when you go back to finish it).


#244
bronxchulo

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you know i just thought of something and even tho it has nothing to do with DAO it might be something for the devs to keep an eye on.



Super Street Fighter 4 gets release at midnight (12:01am est tuesday march 27, 2010). the reason im saying this is cuz this game is gonna be heavy on online play and internet communication. If 3.30 really did mess something up regarding the communication online with the systems, it would be interesting to see if there starts to be a ton of complaints flowing in starting late tonight and definitely thru out the day and the rest of the week.



Again, i know it has nothing to be with DAO but if all the other reports from games is revolving around the online connection, just thought keeping an eye out for possible complaints around Super Street Fighter 4 may help in some way.



I know i'll be picking the game up tonight around midnight and if something does happen i will post here to let you guys know.

#245
RampantFury

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Panznerr wrote...

Got a reply from Sony and this is what they said:

Hello Roy,

We sympathize with your situation regarding your PLAYSTATION®3 computer entertainment system freezing during game play. This must be very frustrating and we will be happy to assist you. We would recommend that you go into "Safe Mode" and choose option 3. You will need your PLAYSTATION®3 controller plugged into the USB port in order to do this. Please remember to remove all disks from the media player prior to any troubleshooting. The following Knowledge Center article may help you to get into "Safe Mode"

Article Title: Safe Mode
Article Link: http://playstation.c...etail/a_id/1488

If the above step does not resolve your issue, it seems as though your PLAYSTATION®3 computer entertainment system may need to be serviced. You may submit your own Exchange Order using our Self Service Exchange for quick and easy processing on the Internet. Please note this is only available for United States residents. Other restrictions may apply. Please visit our Online Service Request page for more information. (Our online service request form has to be completed the first time or else you will receive errors when you go back to finish it).


Well, obiously telling Sony about the problom is compleatly pointless.

#246
lKlhlElL

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about 5 hrs into the game.. then bam!! first ever freeze :D

#247
bronxchulo

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Oh yeah another thing Fernando mentioned and that i have read on the main ps forums regarding Avatar BD.



I watched it late saturday night and had no problems with it at all. I had got my copy of Avartar (blu-ray and dvd combo) from Amazon.

#248
fcandido

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Panznerr wrote...

Got a reply from Sony and this is what they said:

Hello Roy,

We sympathize with your situation regarding your PLAYSTATION®3 computer entertainment system freezing during game play. This must be very frustrating and we will be happy to assist you. We would recommend that you go into "Safe Mode" and choose option 3. You will need your PLAYSTATION®3 controller plugged into the USB port in order to do this. Please remember to remove all disks from the media player prior to any troubleshooting. The following Knowledge Center article may help you to get into "Safe Mode"

Article Title: Safe Mode
Article Link: http://playstation.c...etail/a_id/1488

If the above step does not resolve your issue, it seems as though your PLAYSTATION®3 computer entertainment system may need to be serviced. You may submit your own Exchange Order using our Self Service Exchange for quick and easy processing on the Internet. Please note this is only available for United States residents. Other restrictions may apply. Please visit our Online Service Request page for more information. (Our online service request form has to be completed the first time or else you will receive errors when you go back to finish it).


It's unbelievable how Sony ignore the problem. They could just play DA:O for some time to understand it.

#249
HippeusOmega

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 I did what they suggested and redownloading the DLC right now so i'll let you guys know.

i feel like i could just trade in my PS3 friday and get my 360 back ; ;

Modifié par Panznerr, 27 avril 2010 - 12:51 .


#250
Haexpane

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Blk_Mage_Ctype wrote...
 

They just don't do the proper amount of Bug Testing before they release them, and on the rare instances that they do, something still ends up going wrong because they don't bother to test it on both the Slim & Phat Models, (which have different architecture) and assume that if it works on the Slim it'll work just as well on the Phat.
 sda...


Or maybe they don't test on PHATs because 99% of PHATs have already YLOD 3x :)  wait, that should be a cry face since I have a PHAT and Slim :(