3089 réponses à ce sujet

[tx-wolfrider]

i am having alot of crashes while lvling up and/ or looking in inventory.

[jaqe]

Fernando Melo wrote...

Thanks for all the details so far - this is really helping us zero in on potential areas that were knocked by 3.3.

One of the challenges in tracking down 3.3 so far is that we have only been able to reproduce this on retail (home version) of PS3s - like all of you - and unfortunately that means we don't get a lot of the additional data that comes with reproducing problems on a dev kit, to help us solve an issue quickly.

In the meantime, we have to do this a little old school, and keep narrowing cases down. So I have a few more questions to help us further, or help eliminate some other edge cases. Also, I've noted that some of you have already responded to these, but i'm trying to get a sense of whether they are common or not, so every post does help.

- There may be relation to save games / saving which we're reviewing. On the PS3, DA has a system that allows you to continue playing while you are saving (note that the save icon is still going). If you wait/stop until the icon has disappeared completely, do you still experience crashes? Or are these only happening if you continue to do things while saving (moving, talking, combat, opening GUIs like inventory, etc)?

- We don't think it is related at this time, but just want to get a reality check on whether hard drive space available is a factor. Could you provide a rough estimate of free space if you're getting crashes? Also, an indication of how many DA save game slots you have on the profile you're playing with?

- Another line we're looking at is whether this is largely affecting data that existed pre-3.3. For those that added DAO only after 3.3, have you experienced crashes?

- Audio still playing seems to be a common item, and it is actually a very good lead if solid. Are you experiencing crashes where not even audio is playing? Or predominantly it is everything is unresponsive but audio continues? Does audio stop a few minutes after the crash, or keep going?

- Lastly, DA is a title that requires you to install the game to the hard drive. If you are experiencing issues on OTHER games after 3.3, are these games also installed to the hdd? Did the game require this, or did you manually choose to install it?

Thank you again.

Also, for those just jumping into the thread - if you'd like to see a recap of all posts we've made so far on a thread, you can do so by clicking on the BioWare icon under each thread.

Ok, so:

1. It's completely random, usually I just keep on playing without stopping and I don't get crashes - sometimes I do.
I tried playing without moving while the icon is visible and I still get crashes.

2. I have around 200 GB of free space.
With my current account I have only 2 saves.

3. I bought DAO the day 3.30 was released -> crashes ever since

4. During every crash I had audio playing but everything else was unresponsive and I had to turn off my console.

5. No problems with other games - some are installed to the hdd - some manually, other forcefully

Modifié par jaqe, 27 avril 2010 - 11:17 .

[gamsir]

40 gb phat With 10 gb left (EU).

Freezes not related specifically to save-sessions - I also play with auto-save disabled.

Music keeps playing during freezes until song is finished.

freezes occur both with lots of activity on screen and without

[aumichael]

Hi, The freezes seem to have stopped for me after turning off PS Upscaler and PS Smoothing in Settings: Game Settings. It was freezing about every 10-30min, but I've played for a couple hrs without a freeze since turning off the settings mentioned. Just a fyi - may be worth trying.

[lagunaloire]

my game also constantly freezes everytime i try, but then i play on a different user that didn't had DAO save file since... i be able to play for about 4-5 hours w/o freezing. Day after that i browse my save files on my first profile...then continue my game on the new user... it freeze after 30 mins.

i reboot it..pick the new user...start the game w/o browsing any other things on my ps3, and didn't freeze the whole time. The next day i did the same thing.. and no freeze. But there are instances that the game hang up for a second or two, something like that w/c does not happen b4 3.30 update. It kinda make me think that the system is nearly to crash yet trying to overcome it. Im playing offline by the way.

[Blizzje]

So for those of you who JUST started playing Dragon Age: Origins after the 3.30 firmware: does it crash for you as well? If you don't use any of the savegames that were made on older firmwares and basically delete everything (), does it work without crashing?

[Tatalya12]

- There may be relation to save games / saving which we're reviewing. On the PS3, DA has a system that allows you to continue playing while you are saving (note that the save icon is still going). If you wait/stop until the icon has disappeared completely, do you still experience crashes? Or are these only happening if you continue to do things while saving (moving, talking, combat, opening GUIs like inventory, etc)?

- We don't think it is related at this time, but just want to get a reality check on whether hard drive space available is a factor. Could you provide a rough estimate of free space if you're getting crashes? Also, an indication of how many DA save game slots you have on the profile you're playing with?

- Another line we're looking at is whether this is largely affecting data that existed pre-3.3. For those that added DAO only after 3.3, have you experienced crashes?

- Audio still playing seems to be a common item, and it is actually a very good lead if solid. Are you experiencing crashes where not even audio is playing? Or predominantly it is everything is unresponsive but audio continues? Does audio stop a few minutes after the crash, or keep going?

- Lastly, DA is a title that requires you to install the game to the hard drive. If you are experiencing issues on OTHER games after 3.3, are these games also installed to the hdd? Did the game require this, or did you manually choose to install it?

My crashes have not been while saving or when near an autosave point. I saw a couple other posters mention freezing while rotating the camera, which is true in my case, as well (but then I rotate the camera a lot). All my freezes have been out of combat and not in any menu.

My ps3 shows free space of 8113 MB / 37 GB.

Everything is unresponsive but audio continues. I've not had audio eventually stop, but I've not sat around with it frozen for more than a couple minutes.

I haven't played any other games that save to the hard drive. I'm hesitant to do anything else on it that may cause it to freeze.

[eugeni_dodonov]

Fernando Melo wrote...

Yep, I understand it sucks when the game only crashes on final builds, and not on the dev kit...

Answering your questions:

- The game crashes at random points, and it does not seems to be related to saving game. It crashed a few times when the saving icon is saying that I am saving when I move, but it crashed must more frequently without this icon.

- The free space does not seems to be related to the crashes. On my ps3 120GB, the game crashes when I have 40GB available the same way as it crashes when I have 80+GB.

- It crashes for DAO installed after 3.30 as well.

- The music plays constantly, and the crashes indeed seem to be related to the sound. It appears to me that in most cases the game crashed when it tried to play a sound effect (battle noise, inventory sound effect, environment sound). After playing the game for so many hours, in some cases I think we can almost feel that "a sound should be playing now", and the game crashes just at this time. This symptom seems to be pertinent to all crashes I had.

As for the music, it keeps going forever, even when everything else is frozen.

- No other game which installs itself to HD seems to crash in the same way.

I hope it will help you to finally nail down this issue.

[Poe Ghostal]

I bought the game over the weekend. I ran the 3.30 update before starting the game. I was able to play for about six hours straight, and then the freezes started. Now they won't stop. Sometimes I get an hour, sometimes half an hour, sometimes five minutes before a freeze.



As a brand-new player, I find this pretty damned irritating. I also own an Xbox and am considering swapping to that version.

[Tachibana Kira]

Mine crashes during fighting, and even just walking around with/without npc/enemy near by...
Music is still playing during crashes, and it only happens after I updated by PS3 to 3.30, everything works fine @3.21
My HDD has 80+ Gb free space so I assume not a HDD space problem

Oh, and by the way, if a patch is going to be released, please fix the Master Warden and Blight-Queller Trophies problems too.

Modifié par Tachibana Kira, 27 avril 2010 - 02:37 .

[roguefan66]

My crashes have occurred with both DA and DA: Awakening (DLC). I tried disabling the Internet connections and the games froze much less often, but still froze. The freezing occurred while I was doing various things - sometimes in middle of some battle action, sometimes just as I was walking. The PS3 becomes completely unresponsive. I did also try to delete older saved game files, but the problems continue. Freezing was much worse when connected to the Internet.



Other games seem to play just fine.



I'm in Canada, game is region 1, 80GB older PS3.

[DrPhoenixJ]

I've got a PS3 slim 120GB and last night, it crashed when I used the inferno spell. I had only been playing for 5 minutes. It's been freezing up ever since the 3.30 update.

[ChrissyTina]

[quote]Fernando Melo wrote...

Thanks for all the details so far - this is really helping us zero in on potential areas that were knocked by 3.3.

One of the challenges in tracking down 3.3 so far is that we have only been able to reproduce this on retail (home version) of PS3s - like all of you - and unfortunately that means we don't get a lot of the additional data that comes with reproducing problems on a dev kit, to help us solve an issue quickly.

In the meantime, we have to do this a little old school, and keep narrowing cases down. So I have a few more questions to help us further, or help eliminate some other edge cases. Also, I've noted that some of you have already responded to these, but i'm trying to get a sense of whether they are common or not, so every post does help.

- There may be relation to save games / saving which we're reviewing. On the PS3, DA has a system that allows you to continue playing while you are saving (note that the save icon is still going). If you wait/stop until the icon has disappeared completely, do you still experience crashes? Or are these only happening if you continue to do things while saving (moving, talking, combat, opening GUIs like inventory, etc)?

I usually wait until after the icon has disappeared and it still crashes.  I have experienced crashes during combat and just walking around not interacting with anything.  I have only 2 save slots (1 auto-save and 1 manual save) for my character.  My husband's character also has the same amount of save slots.

- We don't think it is related at this time, but just want to get a reality check on whether hard drive space available is a factor. Could you provide a rough estimate of free space if you're getting crashes? Also, an indication of how many DA save game slots you have on the profile you're playing with?

Our system is the fat 60gig.

- Another line we're looking at is whether this is largely affecting data that existed pre-3.3. For those that added DAO only after 3.3, have you experienced crashes?

Ours is pre-3.3.  I have not done a wipe and re-install.

- Audio still playing seems to be a common item, and it is actually a very good lead if solid. Are you experiencing crashes where not even audio is playing? Or predominantly it is everything is unresponsive but audio continues? Does audio stop a few minutes after the crash, or keep going?

The audio keeps playing without a hitch.  Everything else is non-responsive.

- Lastly, DA is a title that requires you to install the game to the hard drive. If you are experiencing issues on OTHER games after 3.3, are these games also installed to the hdd? Did the game require this, or did you manually choose to install it?

[b]So far, we haven't had any issues on other games. 

Thank you again.

Also, for those just jumping into the thread - if you'd like to see a recap of all posts we've made so far on a thread, you can do so by clicking on the BioWare icon under each thread.[/quote]


[/quote]

Modifié par ChrissyTina, 27 avril 2010 - 03:18 .

[Rufus Leaking]

Rufus Leaking wrote...

Fernando Melo wrote...

We're talking with Sony but this is a bit out of the blue for us as to why it is affecting DA (this is a sony hardware update).

Could I ask if this is affecting you to include some more details...
- Are you playing Origins or Awakening disc (or DLC version)
- Which Sony region are you in
- Could you check a different title on your PS3 to confirm if this is DA only

Thank you.

Playing Origins disc. No Awakening. Only DLC is the Blood Dragon armor and Shale.

Playing in the U.S.

Other games have not experienced any problems since the update.

Fernando Melo wrote...
- There may be relation to save games / saving which we're reviewing.
On the PS3, DA has a system that allows you to continue playing while
you are saving (note that the save icon is still going). If you
wait/stop until the icon has disappeared completely, do you still
experience crashes? Or are these only happening if you continue to do
things while saving (moving, talking, combat, opening GUIs like
inventory, etc)?

I'll have to keep a closer eye on this. I do know that the last time I played and was aware of this bug, I was making a concerted effort to wait until the Saving icon was done, because I was dreading the idea of the game hanging while in the middle of saving. So At least most of the time I was waiting for it to stop saving before doing *anything*. I also managed to play longer than I had been previously, but that is a very small sample size. I haven't been playing, waiting for this to get resolved, but I'll try to find some time to explore this.

Fernando Melo wrote...
- We don't think it is related at this
time, but just want to get a reality check on whether hard drive space
available is a factor. Could you provide a rough estimate of free space
if you're getting crashes? Also, an indication of how many DA save
game slots you have on the profile you're playing with?

Fat 80 gig drive with about 20 gig left. Doubtful that is a problem in my case. I have 3 saved games on the only profile playing DA. All for the same character.

Fernando Melo wrote...
-
Another line we're looking at is whether this is largely affecting data
that existed pre-3.3. For those that added DAO only after 3.3, have
you experienced crashes?

I had DAO prior to the firmware update, and all saves I have were initially created prior to the update.

Fernando Melo wrote...
- Audio still playing seems to
be a common item, and it is actually a very good lead if solid. Are
you experiencing crashes where not even audio is playing? Or
predominantly it is everything is unresponsive but audio continues?
Does audio stop a few minutes after the crash, or keep going?

This is another thing I'll need to pay more attention to. I don't remember audio playing, but it is entirely possible it was.

Fernando Melo wrote...
-
Lastly, DA is a title that requires you to install the game to the hard
drive. If you are experiencing issues on OTHER games after 3.3, are
these games also installed to the hdd? Did the game require this, or
did you manually choose to install it?

Not experiencing issues with any other games, disk-installed or otherwise. But not playing a lot of other games lately. Rock Band/Lego Rock Band, which at a minimum has lots of DLC on the disk. My wife and daughter playing various Ratchet and Clank games. An hour or so of Battlefield: BC2. That's about it.

[Serge-ical]

I am playing Origins with no DLC (the free dlc that came with my new copy of DA doesn't work, but thats another issue) I remember my game freezing a couple times before 3.3 but since the update its been freezing anywhere between 5 min. in to an hour into a game (once it even froze on the title screen). Im in the US region, no other game ive tried freezes, my old game saves pre 3.3 freeze as well as my new game saves with a new character post 3.3 also freeze. It freezes whether or not I wait for the "saving game" icon to completely dissapear or not. I have about 28gb of hdd space free. The audio def. keeps playing while frozen, Ive also noticed that sometimes before the actual freeze if im talking to someone the voice audio stops, but the characters mouth and actions keep going. I can also sometimes tell when its going to freeze because the game begins to slow down.

[geordie73]

Some seen to think that it's pre 3.30 update saves that are causing the problem, well i only bought dragon age the other day, after i downloaded the 3.30 update and my games still freeze and plays very sluggish at times

[xDOAx]

Fernando Melo wrote...

- There may be relation to save games / saving which we're reviewing. On the PS3, DA has a system that allows you to continue playing while you are saving (note that the save icon is still going). If you wait/stop until the icon has disappeared completely, do you still experience crashes? Or are these only happening if you continue to do things while saving (moving, talking, combat, opening GUIs like inventory, etc)?
Yes - Ever since 3.30 hit I've made a habit of waiting for the save icon to go away completely before continuing play.  Unfortunately I still get crashes on my mage in Circle Tower.  Seemingly at random.

- We don't think it is related at this time, but just want to get a reality check on whether hard drive space available is a factor. Could you provide a rough estimate of free space if you're getting crashes? Also, an indication of how many DA save game slots you have on the profile you're playing with?
I have 95+ GB of freespace on my (40) Gig Phat.

- Another line we're looking at is whether this is largely affecting data that existed pre-3.3. For those that added DAO only after 3.3, have you experienced crashes?
I will build another mage tonight... I don't remember if my current crashing character was built pre- or post- 3.30.  I can tell you though that my Rogue was definitely built pre-3.30 and has only crashed once so far, I think it was in one of the big fights in Denerim with lots of traps and explosions and stuff - basically just seemed like the engine got overloaded and gave up.

- Audio still playing seems to be a common item, and it is actually a very good lead if solid. Are you experiencing crashes where not even audio is playing? Or predominantly it is everything is unresponsive but audio continues? Does audio stop a few minutes after the crash, or keep going?
For me audio always continues but the system locks up and the PS3 button won't even respond forcing a hard reset.

Modifié par xDOAx, 27 avril 2010 - 04:17 .

[Pappersvingar]

I recieved the game as a gift this Saturday, after the 3.3 update. I got about and hour of uninterrupted gameplay before the game crashed, but since then it has been basically unplayable with crashes every few minutes whenever I try to play.

The crashes I've experienced do not seem to be related to saving, I got them just running around, talking to people and picking up items in the mage tower after the Harrowing. I only have one character, an elf mage, and only two save slots. After the first few crashes I started saving the game religiously but none of the crashes happened while actually saving the game.

I have about 90% free space on my PS3 slim I'd say.

Every single time the game has crashed for me, the audio is still playing while everything else is completely unresponsive. The audio doesn't stop until i restart my PS3.

None of the other games I've played since 3.3 have crashed except for DA:O (I've been playing Flower and Final Fantasy VII, both of which are installed on the hdd, as well as Guitar Hero Metallica and Singstar).

[arezz123]

 Hello,

i resently started playing Dragon Age: Origins on PS3. Would i have known, that game crashes after the 3.3.0 patch i had never patched. Those crashes are ruining the whole great game :-X 

When it crashed on my PS3:

1x While just standing in Denerim in front of "Slim" Couldry, i didn't do anything for about 5min. Then game stopped.
1x While just playing around in the inventory

My settings:

PS3 Slim, 120GB, firmware 3.3.0, german language, about 30 games installed. LG Plasma via HDMI, sound output via HDMI and component cable. 1 controller dualshock 3 wireless. Lan & internet via cable, 100mbit. 
More than 60GB free space on hard disk.

German version of the game, actual patched via internet. My group: Me(Dwarf rogue, duelist), Alistair, Morrigan, Leliana.

I had about 5 crashes, yet. If you need any other information, please contact me.
Every time, only the picture freezed and i was unable to move or do any action. Only the music keeps playing.

Greetings, René from Germany 

Modifié par arezz123, 27 avril 2010 - 04:55 .

[Imjak]

Finished DA:O before 3.3 and no crashes. Started Awakening after 3.3 and game has crashed three times. Seems to happen when character is jogging in my experience. I cease any game action until "saving game" notice vanishes. Sound continues for a minute or so after freeze but then stops. I too will shelve game until problem is resolved. Too frustrating. Hope the fix is soon as this is currently favorite game.

[Jedi Spongebob]

Fernando Melo wrote...

- There may be relation to save games / saving which we're reviewing. On the PS3, DA has a system that allows you to continue playing while you are saving (note that the save icon is still going). If you wait/stop until the icon has disappeared completely, do you still experience crashes? Or are these only happening if you continue to do things while saving (moving, talking, combat, opening GUIs like inventory, etc)?

My crashes don't seem related to saving. All the crashes I have had happened way after a save, like in combat or in inventory mode.

- We don't think it is related at this time, but just want to get a reality check on whether hard drive space available is a factor. Could you provide a rough estimate of free space if you're getting crashes? Also, an indication of how many DA save game slots you have on the profile you're playing with?

Of my 60gig HD I have 38 gigs free.

- Audio still playing seems to be a common item, and it is actually a very good lead if solid. Are you experiencing crashes where not even audio is playing? Or predominantly it is everything is unresponsive but audio continues? Does audio stop a few minutes after the crash, or keep going?

It always continues. I have left it for over 30 minutes once.

.

One thing that I can always reproduce is after a hang if I eject the DAO disk about a minute or less after that the system will reset (i.e. reboots). This is 100% reproducible. That means there is some interaction still happening with the disk on the PS3 despite the hang.

[ladyblacksun]

ugh! I'm so hooked on DA:O and I can't play!



My settings:



PS3 Fat, 40G about 2 years old. Never had a problem until the 3.30 update. About 7 games installed and plenty of room on the drive. I haven't tried the other games since the update. Working wirelessly but haven't had any issues with network speed before now, use Netflix on it all the time.



My freezing happens a lot when I have the radial menu up and I'm moving the viewer around. So while it may not happen in the first battle after I turn it back on, it happens on the second, so I only get about 5-15 minutes of gameplay before it freezes. Currently playing city elf rogue and in castle redcliffe clearing it out. The music continues but there is no visual response from the PS3 and I have to do a hard reset.

[Danju420]

- There may be relation to save games / saving which we're reviewing. On the PS3, DA has a system that allows you to continue playing while you are saving (note that the save icon is still going). If you wait/stop until the icon has disappeared completely, do you still experience crashes? Or are these only happening if you continue to do things while saving (moving, talking, combat, opening GUIs like inventory, etc)?



Yes and im not playing with the auto-save funtion on since i was thinkink it was the reason of the crash







- We don't think it is related at this time, but just want to get a reality check on whether hard drive space available is a factor. Could you provide a rough estimate of free space if you're getting crashes? Also, an indication of how many DA save game slots you have on the profile you're playing with?



i got over 90 gb of free space on my ps3 slim 120gb and i have 3 character slot saved atm



- Another line we're looking at is whether this is largely affecting data that existed pre-3.3. For those that added DAO only after 3.3, have you experienced crashes?



just got the game all my toon are 3.3





- Audio still playing seems to be a common item, and it is actually a very good lead if solid. Are you experiencing crashes where not even audio is playing? Or predominantly it is everything is unresponsive but audio continues? Does audio stop a few minutes after the crash, or keep going?



audio dont stop and most of the time i crash just after a combat



- Lastly, DA is a title that requires you to install the game to the hard drive. If you are experiencing issues on OTHER games after 3.3, are these games also installed to the hdd? Did the game require this, or did you manually choose to install it?

[Jennifer Kenney]

After my previous crash I got another 3 hours out of my game by resetting my game settings, but it finally froze again in the fade in the mage tower...