3089 réponses à ce sujet

[msbouvier]

Hi everybody,

Thanks for all the useful posts. We've got a lot of QA on this, but we're still trying to narrow down what causes the crashes. I'm reading through this topic to find patterns, but more information from you will be very helpful in moving things along. If you have a moment, message me directly with answers to the following questions:

- what class is your character?
- what is your character wearing? Do crashes ever occur when you're changing gear?
- for store crashes, what action exactly are you taking in the store when it crashes? (e.g. looking through your junk tab)
- for save crashes, does it crash during autosaves or regular saves? If regular saves, what part of the save process? (e.g. selecting the save slot)
- for Circle Tower and Fade crashes, what exactly are you doing when the game crashes? (e.g. killing blow on Hunger Demon)
- for leveling crashes, what class of character are you leveling? Are you autoleveling them or manually leveling them? When exactly during leveling does the game freeze?

As many details as you can give us on any crash you experience is helpful. Even details that seem irrelevant are often important.

Again, we really appreciate your help figuring this issue out. Unfortunately, we don't receive firmware updates from Sony until everyone else does, which makes it impossible for us to catch this prior to it wrecking your stuff. But, we're trying really hard to sort this out.

Thanks,
Bouvier

[jubilee64]

I'd just like to add that I sometimes leave the game idle (ie. characters just standing there) while I pop out for a smoke. The game freezes even under these conditions, when there's no input or interaction going on.

[Haexpane]

msbouvier wrote...

Hi everybody,

Thanks for all the useful posts. We've got a lot of QA on this, but we're still trying to narrow down what causes the crashes. I'm reading through this topic to find patterns, but more information from you will be very helpful in moving things along. If you have a moment, message me directly with answers to the following questions:

- what class is your character?
- what is your character wearing? Do crashes ever occur when you're changing gear?
- for store crashes, what action exactly are you taking in the store when it crashes? (e.g. looking through your junk tab)
- for save crashes, does it crash during autosaves or regular saves? If regular saves, what part of the save process? (e.g. selecting the save slot)
- for Circle Tower and Fade crashes, what exactly are you doing when the game crashes? (e.g. killing blow on Hunger Demon)
- for leveling crashes, what class of character are you leveling? Are you autoleveling them or manually leveling them? When exactly during leveling does the game freeze?

As many details as you can give us on any crash you experience is helpful. Even details that seem irrelevant are often important.

Again, we really appreciate your help figuring this issue out. Unfortunately, we don't receive firmware updates from Sony until everyone else does, which makes it impossible for us to catch this prior to it wrecking your stuff. But, we're trying really hard to sort this out.

Thanks,
Bouvier

Thank you for the update.  Sony really needs to send FW to it's partners before posting.

[Hvidmark]

I'm happy to find this post. I was going crazy about this freeze.



I bought the game 4 days ago. In the beginning it froze a cople of times, the more and more, but after I entered the Circle tower it went crazy. For the last ½ hour i froze 4 times. I met some bruning hounds in the bruning tower. It froze 2 times just fighting them. Then I meet som burning templars and I froze again.



I play a Warrior.



Right now I have given up playing. Hope this is fixed soon.

[Eket]

The freezes i've had were in the deep roads(i'm doing the orzimmar quests)

The first was in Aeducan Taeg(sp?) right after killing a few basic dark spawn enemies. I had saved my game, and then it froze about 2 minutes later.

the second was also in aeducan thaig dealing a killing blow to an ogre. It froze during the attack

The third  time  was in Caridin's cross after defeating a revenant there, i moved forward and it froze.

The fourth time was in Ortan Thaig, i believe. I had ran into a group of dwarves who did not like that i worked for Lord harrowmont. 

============================

I am playing a human noble, female, warrior with the specialisations templar and champion.

All the crashes i've had seem to be relating to saving, either manual or through auto-save(which i have disabled now).

Modifié par Eket, 27 avril 2010 - 06:59 .

[pch5905]

To: Bouvier and Bioware Team



Old PS2 60 Back up 40 Gig fat.test only.

use the 60 almost exclusively.

using Sony old style in box video connect not HDMI



First fresh original Origins patched installed all download content except Awakenings (I have it on disk its just not installed.yet)



DLC: All items from Journeys, Memory Band, guildmasters Blood, Armor, Stone Prisoner, Wardens Keep, Return to Ostegar, Feastday Combo:



Installed Firmware 3.30 at EA Supports inssistance re DLC issues - Can you please get then to stop giving erronious advice at least to others. I have been certainly damaged enough.!



FREEZING/ SYSTEM Crashes: Started shortly after Firmware and ito new game. In my view there is one common denominator to aggrivate crashes linking to servers and being online. I was crashing every few minutes. I turned off internet and Media Sources in Network settings.



This let me play alright to a point - Exception is if you lesve the game on pause or just get distracted and leave the game innactive for more than 15 30 minutes and you get a HARD CRASH requiring restart. (Exception if you exit game and leave it in general menu or browser - NO CRASH)



I believe video that intensity can bring a crash if you get ahead of the action in commands but 98% it comes back in that case and does not lock up machine. The fact is you can get an error anytime from the Fade to Lothering, Merchant Transactions or just innactivity. As a computer builder who has many PC and PS3 titles and has been testing - In my opinion this is not a specific location related nor completely video related. (This just is a systemic issue with Dragon Age.and has been in post for months - It should be easier to find and isolste now since its very wide spread and cross ps3 hardware platforms)



I cannot duplicate SYSTEM ERRORS on other games in any regularly way as in Dragon Age.

I have other games and will entertain specific requests..



The errors with other games are just rare and far between and seem to be always online connected. Simple games don't crash at all. If you know how frustrating script errors are in Windows from bad HTML causing interuptions or a Video Dx issue? It reminds me of that corruption a lot - Interupts then glitches then freezes requiring shutdown or restart. I also believe forcing play leading to multiple lock ups and forced restarts causes corruption and risks hardware failure. This corruption could explain my rare offline freezes or the program is hitting a time out looking for a server or to initiate a screen protecting sequence (Not SURE!)



Frankly, I find it unbelievable Sony does not inform you or give developers updates in advance. Every other OS like Microsoft does for good reason to get feedback. Development of software that reliable requires access to code - I am not saying they don't but it does make logic or business sense at all!



What I am sure about is this is related to your server connection in some way. This DLC fiasco for customers and this are not a co-incidence in my view. Also this is a EA Bioware un addressed issues that may have been further aggravated by Firmware 3.30. A Sony Senior Tecnician informed me you had communication issues with them and their store for months and just recently Victor agknowledged an issue with PSN Store communication then this hits shortly after..



I really don't care about blame ! I would like real fixes and some gesture by management of what EA/Bioware has done after misssing these issues. The faithfull game player that makes EA viable in the future as as business is angry and in my case further finacially injured by bad customer support



To me this video DLC, and compatibabilty with Sony is for Beta testig. I have gladly done that with other games. Thers this feeling that EA/Bioware skipped a step and are reactive instead of pro active with us being the real no compensated Beta Testers..



So if you need a specific question answer by me please use IM or post I will try since I am stuck inside and have the time. Can you be more specific about what your finding or suspect as a culprit - PLEASE!

[JaapEngel79]

Freezing randomly anywhere in Redcliffe castle just after the Connor-cutscene (where Isolde kinda freaks out about me having to .. rectify.. the situation) [sorry, trying to avoid spoilers here].



PS3, 80Gb, 'fat' edition, 2 USB ports. No problems so far before I installed the 3.30 update, 3 hangs since then, haven't tried playing it for 2 days now.

[brammers_01]

I'm getting freezing in the Deep Roads too. I also experienced them in the Circle Tower. It normally freezes when I'm running or swinging the camera round a few minutes after a save (both autosaves and manual ones) or after a large battle. I haven't had any problems DURING saving though. All my game saves load properly if I decide to reset my PS3 and try playing again.



I'm playing a male human noble rogue with assassin and ranger specialisations.



You know what i just realised, the assassin specialisation is quite hard to learn am i right? you have to learn it from the assassin party member or buy a book after landsmeet yeah? Well, after I updated to v3.30, I levelled up and the assassin specialisation was just there for me to select without even having the right party member or having the book to learn it from.

[arthur_fellner]

what aumichael sugested really works
"Hi, The freezes seem to have stopped for me after turning off PS
Upscaler and PS Smoothing in Settings: Game Settings. It was freezing
about every 10-30min, but I've played for a couple hrs without a freeze
since turning off the settings mentioned. Just a fyi - may be worth
trying."

tried as well that, and I played for about 3-4 hours without any problems
hope this helps you as well

[pch5905]

arthur_fellner wrote...

what aumichael sugested really works
"Hi, The freezes seem to have stopped for me after turning off PS
Upscaler and PS Smoothing in Settings: Game Settings. It was freezing
about every 10-30min, but I've played for a couple hrs without a freeze
since turning off the settings mentioned. Just a fyi - may be worth
trying."

tried as well that, and I played for about 3-4 hours without any problems
hope this helps you as well

Sir are you online or not with the changes?

[brammers_01]

arthur_fellner wrote...

what aumichael sugested really works
"Hi, The freezes seem to have stopped for me after turning off PS
Upscaler and PS Smoothing in Settings: Game Settings. It was freezing
about every 10-30min, but I've played for a couple hrs without a freeze
since turning off the settings mentioned. Just a fyi - may be worth
trying."

tried as well that, and I played for about 3-4 hours without any problems
hope this helps you as well

I read an article today saying that in order for the PS3 to run 3D games smoothly they were going to have to downscale them to standard definition. Isn't it true that the 3.30 update was prepping PS3s for the eventual 3D update later this year? So if turning off the upscaler is a fix, this could be something to do with preparing the PS3 for 3D.

[arthur_fellner]

maybe I was lucky, who knows?
but I think you should give a try...

[Member 121]

 BIOWARE ASKS: What class is your character?
Human Rogue Noble Female Duelist


BIOWARE ASKS: What is your character wearing? Do crashes ever occur when you're changing gear?
I'm too frustrated and afraid of turning the game on so, from memory, Blood Dragon Armor, one small sword in each hand (one is enchanted with runes. I don't recall which but it makes the sword blaze with fire.) a necklace/charm and a ring.
No crashes during gear changes. My other equipped weapon is a big two-handed sword.


BIOWARE ASKS: for Circle Tower and Fade crashes, what exactly are you doing when the game crashes? 
I've had two crashes in the Circle Tower. Each one occurred right after each other within moments after an auto-save. I was in the Circle Tower and went from one floor to another. I don't recall which floor it was but I was headed down, so from third floor to second floor or something like that. If I recall correctly the game auto-saved at this point. Once I was on the new floor I turned right and headed down the hallway when the game froze. I force quit the console, restarted it and resumed the game. There I was standing at the bottom of the stairs again and just like the first time I when headed down the hallway the game froze. I made it about 40 steps further than the first freeze.


BIOWARE ASKS: Even details that seem irrelevant are often important.
One: in one crash, in the Ruined Temple, I was just standing there when the crash occurred. I had just switched characters from my main character to Alistair.
Two: in another crash, in the Ruined Temple, I was turning around and heading in the opposite direction pushing my way through my party. They follow me so closely that when I make sudden U-turns they have to move out of the way.

[Jennifer Kenney]

- what class is your character?
Rogue...for this attempt, I've tried with pretty much all the classes since this started.

Wearing:
This also varies, none of the characters I have been playing since the bug have an DLC or really high end equipment, one of them was a new creation with nothing but dropped chain and longsword/dagger.

For the rest of these questions, I've never had it crash under any of those other circumstances,
Just walking through different areas...in the fade I had just started the Burning Tower mission, walking through the second area in between fights.

I have been playing with the internet disconnect since it was implicated.

Previous freezes have occurred during battles or when walking, in numerous different areas, the ruins in the brecillian forest was the first one for me.  It has happened when rotating the camera, walking in a circle, and switching characters at different times.

I'm going to try turning off those graphics settings next, the upscaler and smoothing, but I have classes today so it will be tomorrow.

Modifié par Jennifer Kenney, 27 avril 2010 - 07:40 .

[Lucca202]

@msbouvier



Female City Elf Rogue and Male Elf Mage, The rogue wears a set of
Studded Leathers, while the mage crashed while wearing both the Mage and
Apprentice robes.

The game crashed in the room with the Shades
in Redcliffe Castle (twice, once in combat), while doing Leliana's personal quest in
Denerim, casually walking around in Lothering and the Circle Tower and
in the Deserted Building (twice too, once during combat) in Denerim. None of them were
Auto-save points, I wasn't leveling up or in the menu. I the only connection is, I was walking.

I have DA's NA version, v1.01, Blood Dragon Armor and Stone Prisioner DLCs installed. I'm going to try turning off the Network connection next, maybe the Auto-save too. BTW, PS Upscaler/Smoothing are off.

[Fernando Melo]

arthur_fellner wrote...

what aumichael sugested really works
"Hi, The freezes seem to have stopped for me after turning off PS
Upscaler and PS Smoothing in Settings: Game Settings. It was freezing
about every 10-30min, but I've played for a couple hrs without a freeze
since turning off the settings mentioned. Just a fyi - may be worth
trying."

tried as well that, and I played for about 3-4 hours without any problems
hope this helps you as well

Interesting.  Could folks post what resolution they have their PS3 at?  Are you running HD or SD?  And what kind of physical hook-up (HDMI, composite).  And whether trying the above works for them?

Thank you again

[arthur_fellner]

my console is hooked to my tv with a hdmi cable
the resolution is 1980p

[MacCoder]

Arthur, he means the other number.



Like, my PS3 is using HDMI and runs at 1080p, but drops to 720 for DA:O.

[HippeusOmega]

Fernando Melo wrote...

arthur_fellner wrote...

what aumichael sugested really works
"Hi, The freezes seem to have stopped for me after turning off PS
Upscaler and PS Smoothing in Settings: Game Settings. It was freezing
about every 10-30min, but I've played for a couple hrs without a freeze
since turning off the settings mentioned. Just a fyi - may be worth
trying."

tried as well that, and I played for about 3-4 hours without any problems
hope this helps you as well

Interesting.  Could folks post what resolution they have their PS3 at?  Are you running HD or SD?  And what kind of physical hook-up (HDMI, composite).  And whether trying the above works for them?

Thank you again

I run my PS3 at 1080i (Tv is 720p but supports 1080i) and i have both of those enabled in the game settings right now for the PS1 classics. Didn't affect the game before 3.30 though. I do know after rebuilding the database in the recovery menu that has helped some as it has let me go about 2-3 hrs each playthrough last night before a lock up. First playthrough went about 3 hrs last night before it locked up and played the 2nd run for 2hrs and saved and quit to not press my luck. I'll try playing it again today for more updates for you Bioware but were dealing with "the ghost in the machines" here j/k.

Edit: Sorry forgot to mention I use a HDMI cable with my PS3 to TV setup also.

Modifié par Panznerr, 27 avril 2010 - 08:01 .

[Cedawe]

- what class is your character?

1 Rogue
1 Mage

class doesn't seem to change anything

- what is your character wearing? Do crashes ever occur when you're changing gear?

Crashes have not occurred during gear changes but have occurred while scrolling through the item screens.  Rogue is wearing high end light armor from end of game.  Mage is new and is wearing simple robes.  

- for store crashes, what action exactly are you taking in the store when it crashes? (e.g. looking through your junk tab)

Have crashed in the store just like I have crashed anywhere else.  Doesn't seem to be related to any particular activity.  

- for save crashes, does it crash during autosaves or regular saves? If regular saves, what part of the save process? (e.g. selecting the save slot)

Has not crashed in relation to a save for me that I know of so far.

- for Circle Tower and Fade crashes, what exactly are you doing when the game crashes? (e.g. killing blow on Hunger Demon)

Crashing in the tower is just like crashing anywhere else for me.  Not doing anything in particular.  Could be combat, could just be walking or standing idle.

- for leveling crashes, what class of character are you leveling? Are you autoleveling them or manually leveling them? When exactly during leveling does the game freeze?

Has not happened to me and I do not auto level.  

Related to your other post, I am using an HDMI cable and my TV is at 1080p.  

I just turned off the PS upscaler option but I won't have time to play the game again until tomorrow.  I will report back on the forum if I see anything eventful.

Thank you

[brammers_01]

I'm running at 1080i through an HDMI cable. I've always had PS upscaler and smoother OFF and I still get freezes.

[Fernando Melo]

Fernando Melo wrote...

arthur_fellner wrote...

what aumichael sugested really works
"Hi, The freezes seem to have stopped for me after turning off PS
Upscaler and PS Smoothing in Settings: Game Settings. It was freezing
about every 10-30min, but I've played for a couple hrs without a freeze
since turning off the settings mentioned. Just a fyi - may be worth
trying."

tried as well that, and I played for about 3-4 hours without any problems
hope this helps you as well

Interesting.  Could folks post what resolution they have their PS3 at?  Are you running HD or SD?  And what kind of physical hook-up (HDMI, composite).  And whether trying the above works for them?

Thank you again

Quick follow-up - looking more at this internally we're not sure this is related (but send in your results nonetheless). 

HOWEVER, if you are running the PS3 higher than 720p, could you try to change the settings to 720p and see if that has any effect (e.g. are you crashing less frequently?)

Thank you

[xLilith]

I play Origins without Awakening installed.

Sony region... Europe,Germany, PS3 slim 120GB.

Other titles works, playing WKC right now.

My class is human noble but i don´t know what she´s wearing at the moment. =)

Game is just freezing when i´m walking around or after a fight. No problems with save or autosaves.



P.S. Sorry, my englisch isn´t very great. =)

[h4xx0rdi3]

i dont even have an hdmi cable and it still freezes

EDIT: my resolution doesnt even reach 480p.

Modifié par h4xx0rdi3, 27 avril 2010 - 09:03 .