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Game crashing after PS3 Firmware 3.30 update


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#1051
vonFurious

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IMHO, BioWare has absolutely no clue what it is doing on the Ps3, I mean other than making giant piles of money.

Edge of Reality ported Dragon Age to the Xbox & Ps3. If you follow the history of the mind-numbing multitudes of problems we have had with this product on all of the platforms, you get a pretty good idea that even BioWare isn't clear about what is going on inside of their own programming, certainly not EA, and definitely not Sony. "Too many cooks spoil the stew" and all that jazz...

It is unfortunate that such an otherwise compelling franchise is absolutely riddled with quality control issues. If this was my programming, my product, I would be ready to throw this whole thing out the window and try again- That's not going to happen. We will see a fix. Its just a matter of When (clearly their track record for fixes with this product on all platforms is shameful), and What any new fix will inevitably f**k up.

Modifié par vonFurious, 02 mai 2010 - 05:09 .


#1052
Lillymon

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I really don't understand some of the comments here. I'm still playing the game, I just save a lot more then before! I'm pretty sure Sony or Bioware will come out with a fix - they have to! Dragon Age is one of the best games! I tried the pc-version, but I rather play in on my ps3 since I am a lot more comfortable with the controls on the console. Selling my ps3 because Dragon Age is freezing at the moment - no way!! I still an watch blurays and play other games with no problem. A fix is coming, it's just a matter of time!

#1053
tomcataxter

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After submitting an incident report (100426-022643) and replying to the canned knowledge base response about system settings and save files, I received a response that actually included information about the issue that was reported.  Here is a snippet of the "official" response that I received on 4/28/2010:

---- Begin Quote ----
Thank you for writing back to us.

The Dragon Age Origins crashing
and freezing after PS 3 firmware 3.3 update is a known issue and our
engineers are working hard to ensure a fix is available as soon as
possible.  So we request you to wait until the issue is solved.

We
will provide more information to you when the fix is available and would
also suggest you to post this issue to official forum
---- End Quote ----

No timeline included, but at least they appear to be engineering a solution for the latest Sony oversight.

#1054
otter

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A number of people need to look back over the history of this thread. Bioware has been posting in here and keeping the users up to date with the troubleshooting process on their end.

#1055
Lillymon

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vonFurious wrote...

IMHO, BioWare has absolutely no clue what it is doing on the Ps3, I mean other than making giant piles of money.

Edge of Reality ported Dragon Age to the Xbox & Ps3. If you follow the history of the mind-numbing multitudes of problems we have had with this product on all of the platforms, you get a pretty good idea that even BioWare isn't clear about what is going on inside of their own programming, certainly not EA, and definitely not Sony. "Too many cooks spoil the stew" and all that jazz...

It is unfortunate that such an otherwise compelling franchise is absolutely riddled with quality control issues. If this was my programming, my product, I would be ready to throw this whole thing out the window and try again- That's not going to happen. We will see a fix. Its just a matter of When (clearly their track record for fixes with this product on all platforms is shameful), and What any new fix will inevitably f**k up.

Hm. but there weren't any problems before the Playstation 3 firmware update 3.30! Maybe it is a graphics issue since 3.30 is preparing the ps3 for that 3d streaming thingy. So I would assume that Bioware can't fix it by themselves, they would have to work with Sony since their update screwed things up!

#1056
watso

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It totally messed up my weekend plans. I hope they have a fix soon.

#1057
Sorbet

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Game Region: R1, USA
Games and DLC: DAO, DAO Awakening, Return to Ostagar, Stone Prisoner, COllector's Edition, Feastday Gifts, Feastday Pranks, Warden's Keep...all the retail DLCs for the PS3.

PS3 System: Japan 60GB 1st release model

Tested Areas:
DAO - Mage Tower, Orzammar, Aeducan Thaig, Anvil of the Void, Dead Trenches, Camp, Honnleath; DAO Awakening - Beginning Area


After the 3.30 update, my boyfriend played DAO for quite some time (around 3 hours or so) using his elven rogue without any problems, even with an active Wifi connection. When he quit and it was my turn to play, I made a new character (Mage) to finish the Harrowing origin story. It froze my game after 30 minutes. I reset the PS3 and it kept freezing on me every 15 minutes or so for 3 times. I then decided to experiment on starting a game in Awakening to see if it will freeze. It did after about 20 minutes. I have not yet tried playing with my Warrior since I already finished the game with her...but I still have Awakening to play and a few unfinished things in DAO.

So it does not matter if you're playing a new character since I played a new Mage and it still froze on me.

I observed that the music still goes uninterrupted even when the game has frozen. Also, I was wondering if there is something about using mages that make the freezing more frequent?

As for saving the data, I tried to not move while it was saving. However, on two occasions, the game froze right after autosaving. PLease don't ask us to delete our saves, that would be really cruel.

I have to be honest, I just signed up to report these and try to participate in isolating the problem...I want to go back to playing Dragon Age. I'm still looking forward to the next DLCs, so please Bioware, halp. :(

#1058
Lillymon

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Sorbet wrote...
I was wondering if there is something about using mages that make the freezing more frequent?

As for saving the data, I tried to not move while it was saving. However, on two occasions, the game froze right after autosaving. PLease don't ask us to delete our saves, that would be really cruel.

It freezes on me with my female human rogue more often then with my male mage. I doubt it has anything to with the created character. As for deleting save games, it is totally unnessesary as I stated in one of my earlier comment: I have a brand new ps3, and had to start the game from scratch, and it is freezing!

Modifié par Lillymon, 03 mai 2010 - 04:43 .


#1059
soprano

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The problem lies on both sides (Sony and Bioware).



Bioware because it seems DA is the only game really affected by a severe bug after the update, and that means at least bad programming or not respecting 100% the APIs. PS3 has TONS of games and DA seems to be the only one to completely freeze the console.



On the other side, Sony has to be blamed because in no way a game should completely crash the system and forcing reboot. That's a bad implementation of the sandbox which should be the rock solid in a console. Not to mention that is seems, from Bioware words, that there's no way to extract stack traces and logs after crashes, and that's honestly unbelievable.

#1060
tomcataxter

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Lillymon wrote...

Hm. but there weren't any problems before the Playstation 3 firmware update 3.30! Maybe it is a graphics issue since 3.30 is preparing the ps3 for that 3d streaming thingy. So I would assume that Bioware can't fix it by themselves, they would have to work with Sony since their update screwed things up!


I agree that it's likely at least partially graphics related.  Since the update, I've seen some strange refresh anomalies (flickers, corrupted frames, etc.).  It wouldn't be the first time that a driver update, on any platform, has wreaked havoc on an existing product.

#1061
tomcataxter

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soprano wrote...

Bioware because it seems DA is the only game really affected by a severe bug after the update, and that means at least bad programming or not respecting 100% the APIs. PS3 has TONS of games and DA seems to be the only one to completely freeze the console.

.


This may be true for the BioWare products, but DA is not the only game affected.  There are blog posts on several sites for other games that are experiencing similar issues since the update.

#1062
soprano

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tomcataxter wrote...
This may be true for the BioWare products, but DA is not the only game affected.  There are blog posts on several sites for other games that are experiencing similar issues since the update.


Ok, didn't know that.

Not sure if it's a good news or not, but it may force Sony to address the problem ASAP

#1063
Dansharp1

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Still no solution on whats happened. Can't they just simply republish the patch before this one for now? So that would then give gamers the satisfaction of playing there game and it would work both ways for PS3 and Bioware.

Simply what i'm trying to say is that they should let players play DA with no problems through having the old patch whilst Bioware/Ps3 sort out and edit this corrupt update.

#1064
tomcataxter

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Dansharp1 wrote...

Still no solution on whats happened. Can't they just simply republish the patch before this one for now? So that would then give gamers the satisfaction of playing there game and it would work both ways for PS3 and Bioware.

Simply what i'm trying to say is that they should let players play DA with no problems through having the old patch whilst Bioware/Ps3 sort out and edit this corrupt update.


Unfortunately, Sony does not have a method to "downgrade" the system software once the patch has been applied.  From a systems perspective, this makes sense since several of the system values and storage areas are completely different from version to version making it impossible to reverse map the data values from a newer version to an older version.

#1065
soprano

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tomcataxter wrote...
Unfortunately, Sony does not have a method to "downgrade" the system software once the patch has been applied.  From a systems perspective, this makes sense since several of the system values and storage areas are completely different from version to version making it impossible to reverse map the data values from a newer version to an older version.


Yes but what they could do is to test if the new graphic engine te cause of all the problems and if yes release another version of the firmware with the old engine (which at the end was warking fine).

#1066
Daryn Mercio

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soprano wrote...

The problem lies on both sides (Sony and Bioware).

Bioware because it seems DA is the only game really affected by a severe bug after the update, and that means at least bad programming or not respecting 100% the APIs. PS3 has TONS of games and DA seems to be the only one to completely freeze the console.

On the other side, Sony has to be blamed because in no way a game should completely crash the system and forcing reboot. That's a bad implementation of the sandbox which should be the rock solid in a console. Not to mention that is seems, from Bioware words, that there's no way to extract stack traces and logs after crashes, and that's honestly unbelievable.

Are you saying that the crashes will corrupt or erase our data? If so I've dodged the bullet dozens of times so far. Almost every time it crashes I just reboot and continue. I hope it doesn't blow up my system or anything

#1067
jesuno

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Daryn Mercio wrote...

soprano wrote...

The problem lies on both sides (Sony and Bioware).

Bioware because it seems DA is the only game really affected by a severe bug after the update, and that means at least bad programming or not respecting 100% the APIs. PS3 has TONS of games and DA seems to be the only one to completely freeze the console.

On the other side, Sony has to be blamed because in no way a game should completely crash the system and forcing reboot. That's a bad implementation of the sandbox which should be the rock solid in a console. Not to mention that is seems, from Bioware words, that there's no way to extract stack traces and logs after crashes, and that's honestly unbelievable.

Are you saying that the crashes will corrupt or erase our data? If so I've dodged the bullet dozens of times so far. Almost every time it crashes I just reboot and continue. I hope it doesn't blow up my system or anything


Seriosly? Uncharted was knocked out several weeks because of a Sony Firmware update, and no one called for Naughty Dog's head. The fact that Bioware is looking into this bug even though they had nothing to do with it says a lot about Bioware. Oh, and FYI, we had to wait for another Firware update to play Uncharted again, not a Naughty Dog update.

#1068
soprano

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Daryn Mercio wrote...
Are you saying that the crashes will corrupt or erase our data? If so I've dodged the bullet dozens of times so far. Almost every time it crashes I just reboot and continue. I hope it doesn't blow up my system or anything


For sure if it crashes during a save, that particular save data may be corrupted, I suggest to create new save data sometimes.

What I mean is if the sandbox was well implemented even an hard crash should be recoverable just killing the game's process and relaunching it. What we have is severe crash with the need of a reboot. This crashes are often related to graphics, I think the updated engine is the cause of all the mess.

#1069
Lillymon

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I just found this:
boardsus.playstation.com/t5/PlayStation-3-Updates/Can-you-explain-this/m-p/45600930

Modifié par Lillymon, 02 mai 2010 - 06:45 .


#1070
fcandido

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Something just happen to me ....



My game has frozen (that`s not news :P ) ... I still hear sounds ... but ... as my controller is charging... conected through USB. the controller # light indicator is blinking...just on controller number (in case 1) ...



Maybe that`s not much but it was different to me ... (or I`d never see ti before :P )




#1071
Ornithophobe

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Lillymon wrote...

I just found this:
boardsus.playstation.com/t5/PlayStation-3-Updates/Can-you-explain-this/m-p/45600930


That is terrible, the obvious riposte would be to ask him to present someone who is running Dragon Age ok after the 3.30 update but they probably wouldn't understand or listen.

#1072
Dansharp1

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Still they should make some temporary system for Dragon age players to give them some game play not just 2 hours of saving and being careful where you go and all. At the moment they have only asked for details but i don't really see any improvement on this investigation of theres. I know there trying but they should consider an alternative for the meantime for gameplayers to get the full capacity of Dragon Age.

#1073
GrimmRa1010

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Just got the game yesterday and been playing a few hours now. I've got to Lothering and been hanging round an hour or so talking to characters, exploring, buying etc and it just suddenly froze during a loading screen. I restarted and it froze again 5 mins ltr during a fight. Restarted again and it froze while just walking around in the Chantry. Really unhappy as I was just getting into the game, might just leave it now till theirs a fix. Hopefully it's soon.

#1074
SarGaN36

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Lillymon wrote...

I just found this:
boardsus.playstation.com/t5/PlayStation-3-Updates/Can-you-explain-this/m-p/45600930


Wankers.. They should try spending 50 bucks for something that doesn't work.

#1075
jaqe

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Lillymon wrote...

I just found this:
boardsus.playstation.com/t5/PlayStation-3-Updates/Can-you-explain-this/m-p/45600930


I don't know why but I'm really angry after reading this.

We are not imagining things and it's the update fault.

I can't believe someone thinks otherwise just because some people didn't experience freezes! 
They probably don't own DA:O to start with so they're not freezing.
 
I am so going to reply