25 réponses à ce sujet

[Boltern]

Hi

I am trying to start the game and i get this error "Direct3D failed to correctly initialize. Restart game...."

I did restart it and i get the same thing up...

What should i do my gfx card is a XFX Radeon HD 5770 1GB thingie....

Please help me!

[somejah]

Please post more of your system hardware.

[Gorath Alpha]

Boltern wrote...

I am trying to start the game and i get this error "Direct3D failed to correctly initialize. Restart game...."

You may need to reboot the PC itself, if Dx9 is unstable in any manner (yes, Dx9, not Dx10, not Dx11). 

As you have already been reminded, please don't post a report like yours, without including the diagnostic data. 

social.bioware.com/forum/1/topic/106/index/1537629

G

[Boltern]

Ok I am running DX 11 but i installed the one thats on the cd...



Do i remove whole DX ? or how do i get both 9 and 11 ? I think some other games use 11, like modern warfare 2.



Any tips?

[Gorath Alpha]

Old & new work together without any hitches that I know of, but the game is Dx9, and needs things from that version that for whatever reason  just aren't included in the newer Direct3D APIs.  You still should get into the practice of  including the game's environment as a natural aspect of requesting assistance. 

PC Hardware Basics (and inventorying PC Components)
social.bioware.com/forum/1/topic/58/index/509580

Gorath
-

[Boltern]

Time of this report: 4/29/2010, 21:38:53

Machine name: BOLTERN-PC

Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.091207-1941)

Language: Swedish (Regional Setting: Swedish)

System Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD

System Model: MS-7599

BIOS: Default System BIOS

Processor: AMD Phenom™ II X4 955 Processor (4 CPUs), ~3.2GHz

Memory: 4096MB RAM

Available OS Memory: 3328MB RAM

Page File: 1196MB used, 5455MB available

Windows Dir: C:\\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 32bit Unicode



Is that information enought about my system ?



I just want the game to work i bought a new computer and bought this game... installed all the extra stuff and new patch.



But i still get that direct3d failed thingie...



So should i toss out the game?

[Boltern]

Card name: ATI Radeon HD 5700 Series

Manufacturer: ATI Technologies Inc.

Chip type: ATI display adapter (0x68B8)

DAC type: Internal DAC(400MHz)

Device Key: Enum\\PCI\\VEN_1002&DEV_68B8&SUBSYS_29901682&REV_00

Display Memory: 2414 MB

Dedicated Memory: 1015 MB

Shared Memory: 1399 MB

Current Mode: 1440 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: Philips 190VW

Monitor Id: PHLC021

Native Mode: 1440 x 900(p) (59.887Hz)

Output Type: HD15

Driver Name: atiu9pag.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap

Driver File Version: 8.14.0001.6105 (English)

Driver Version: 8.723.0.0

DDI Version: 10.1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 4/7/2010 03:22:30, 20480 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B71EE2-2BF8-11CF-EB62-9109A1C2C535}

Vendor ID: 0x1002

Device ID: 0x68B8

SubSys ID: 0x29901682

Revision ID: 0x0000

Driver Strong Name: oem6.inf:ATI.Mfg.NTx86.6.1:ati2mtag_Evergreen:8.723.0.0:pci\\ven_1002&dev_68b8

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

D3D9 Overlay: Not Supported

DXVA-HD: Not Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

[somejah]

I can only recommend reinstalling DX9 or 11 again, or updating your graphics drivers if not already done. If that doesnt work you'll have to wait for Gorath or someone else to help.

[Boltern]

Ok i did all that, installed DX11 and DX 9 several times by now.

GFX drivers are the newest.

[Herethos]

Try typing dxdiag and go to display and see if D3D is enabled.

[Boltern]

It is .... so annoying when it wont work...

[Imperious1]

I have to agree about it being annoying. I just purchased the game about six hours before writing this. Installed, the launcher pops up. I hit play. It begins to load and stops working. I already had DX 10 on my computer, but still installed the one the came with the game. I updated my graphic drivers, restarted the computer each time I did anything. The configuration is still in its basic form. Now, six hours later, I still haven't started playing ME2.



My configuration summary is

Processsor: Intel® Core™2 Quad CPU Q6600 @ 2.40GHz

Clock Speed: 2390 MHz Physical Memory: 3 GB

Display Adapter: NVIDIA GeForce 8500 GT VRAM 256 MB

Driver Version 197.45

Sound Adapter: Realtek HDMI Output (Realtek High Definition Audio)

Driver Version: 6.0.1.5910



Operating System: Microsoft Windows 7 Ultimate

DirectX Version: DirectX 10.0 (Mar2009) or later

[Boltern]

yeah i bought a totaly new computer (see above specc) and wanted to play this so i bought it cos i loved the first one...



And it wont start (3 days ago now) so quite annoying.

[Boltern]

Ok is there a solution to this problem or should is it just worthless buying games these days as PC games dont seem to be wanting to work as they should...

[Fredvdp]

Completely remove your video drivers and then reinstall after reboot. See if that helps.

[Boltern]

Did not help...

[Herethos]

Here I am necroing old threads... (can't sleep)
Got it sorted out yet or?
Did you install the game and run dx redists as administrator? Or just let the installer install direct-x when it gets to that part.

Perhaps the game simply needs D3D9 Overlay support.

Modifié par Herethos, 13 mai 2010 - 12:40 .

[Boltern]

Hi

No i have not fixed the problem.



I am admin from start aint i? I both ran the installation on its own and when installing game, reinstalled the drivers but nothing seem to help.



What is D3D9 Overlay support?

[Ballen5584]

Was wondering if you ever fixed this problem. I just got the game and am having the same problem

[Gorath Alpha]

"Me, too" doesn't work when you enter a User to User forum. The OP is long gone, so to whom do you think you are writing now? Bioware is hardly here, answering tech just isn't what they do here, just as described at the top with all the various pinned message threads.

http://social.biowar...6/index/1537629

[DapperDan16]

I jusy got mass effect 2 and am trying to install it on a new laptop, a gateway and it is not running. Looking at the requirements and what is loaded on my laptop, the only difference is Directx 10 is on the laptop and and ME2 is 9.0c. I think this is my problem, but I cant find a way to uninstall 10 and find a place to install 9.0c from. can you help?

[Gorath Alpha]

DapperDan16 wrote...

I jusy got mass effect 2 and am trying to install it on a new laptop, a gateway and it is not running. Looking at the requirements and what is loaded on my laptop, the only difference is Directx 10 is on the laptop and and ME2 is 9.0c. I think this is my problem, but I cant find a way to uninstall 10 and find a place to install 9.0c from. can you help?

The last previous comment was "unaswerable".  Basically, so is yours.  You didn't make a standard problem report, as per Chris Priestley. 

The URL at the end, above, was for the report description.  Four graphics sofwares, actually are all in play.  Drivers, PhysX, Direct3D, and the game itself.  Direct3D is automatically the Dx10 version if the OS is Vista, but the game itself has to have Dx9, and it will install that all by itself, unless you make it stop doing so (you need BOTH Dx10 and Dx9 for Vista plus Mass Effect). 

social.bioware.com/forum/1/topic/106/index/1537629

Modifié par Gorath Alpha, 31 juillet 2010 - 05:55 .

[DapperDan16]

alright the game will launch and the screen will go black like its goin to play. but then i get a pop-up saying that its unsupported or it'll say "a problem caused the program to stop working correctly".

[SSV Enterprise]

The "unsupported" message likely means your laptop only has a crappy Intel Graphics Media Accelerator integrated graphics chip, and thus just can't play Mass Effect 2 at all.



You can confirm this by running the program dxdiag.exe and going to the "display" tab.

[tikomoti]

Boltern wrote...

Hi

I am trying to start the game and i get this error "Direct3D failed to correctly initialize. Restart game...."

I did restart it and i get the same thing up...

What should i do my gfx card is a XFX Radeon HD 5770 1GB thingie....

Please help me!

Try maxing out all your settings in the configurator