Elps wrote...
EA support isn't any better - I've had contradictory answers to questions.
That's because they're a bunch of people who, most commonly, knew how to surf the net and send email before being hired, after which they got a 2-3 week crash course in basic computer troubleshooting. If you're lucky, you'll get the smart ones who either picked up the computer stuff fast and will know when they need to research something or get help from someone else or who came to the job already knowing about computers. At worst, you get a total incompetent who can barely type.
Regardless, none of them are paid much and, like, 99% of the calls are either from people who refuse to read manuals or use Google and want to know what to do with the game disc, or from people who've done something ridiculous to their computer and think it's the game's fault for the computer not running after they just deleted, say, explorer.exe for god knows what dumb-as-rocks reason. For variety, you occasionally get someone who wants to know how to solve some puzzle in some obscure game that came out ten years ago and only five people bought.
What this amounts to is that people quit on practically a daily basis (if not hourly), which is why EA and other companies end up hiring so many people who clearly suck at it just to keep the cubicles filled and the phones manned (or womanned, as the case may be). Of course, the consequence of this is that those with genuine problems often end up getting screwed and wasting untold minutes sitting on hold listening to awful music. And yes, I did work tech support at a game company once. It drove me nuts and I quit.
Modifié par didymos1120, 14 mai 2010 - 02:11 .
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