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[Scott Tenorman]

The following is buried on page 6 of another thread, so I thought I would re-post it here because I couldn't find it when I searched.  Apparently Bioware doesn't think the DLC issue merits an email to paying customers, or a post on the website, or even its own thread:

Copied from:
http://social.biowar...39830/6#2428671

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We're close to resolving the store issue, unfortunately with the 3.3 firmware update issue that has now taken over priority so this will take a little longer, sorry.



I'll cover a couple points though that may shed some light in the meantime.



1) Codes expiring:

We will not be expiring the codes on Apr 30th given the issue with the free content appearing. I don't know what kind of extension this means yet, but there is no rush for the time being.



2) Content does not expire:

Regardless of the expiry for codes, once you have successfully redeemed a code either here on social or in-game, that item is tied to your account - that does not expire. Once we resolve the store issue that is preventing these from appearing, that item will be there for you to download for free as expected. So the only step required is to redeem the code - which you are able to continue doing up to whatever expiry date - and as long as that's done, it is all good.



You can confirm an item has been registered to your account by visiting your registered game promotions page here on social (http://social.biowar...ntitlements.php). If it appears there, it is on your account. At the moment, this also manifests itself in-game as the paid version of the item disappearing (see below) - so if you get this, that is actually a good thing.



3) Redeemed item disappears from store

This is actually working correctly and is a mechanism we put in place on purpose to prevent someone that has redeemed a free version of a DLC, to then mistakenly also purchase the paid version at a later date - hence after successfully redeeming a code, the paid version disappears.



Rest assured, that once the fix is released, the free items will appear in your store and you'll be able to download them free.



4) Feastday (or other paid content) makes the promo items available

This is not intentional, but an issue with how the store works after refreshing its contents (such as after buying something). Please do not feel obligated to purchase content for the purposes of getting promo items - there is a fix on its way for this - and you should not be getting told that this is a valid workaround from any official communications. If anyone from BioWare or EA is telling you this is what you need to do to fix it - please PM me the details.



At a high level - prior to purchasing something (e.g. enter store), the store requests and downloads its contents (art, descriptions, etc) including for promo items. We apparently hit a limit between what our store supports and what the Sony security layer allows when we add more items to it (such as promo items getting unlocked). The result is it treats this data as 'bad' and ignores it - so the items go missing from the store.



This is something that doesn't exist on test servers, hence never discovered until it went out to you and we added enough content to hit the limit (which occurred after adding Feastday).



With something like a purchased piece of content, once that data comes from servers it is stored locally - as such we request less info for the remaining items on the refresh, and all of sudden fall back within the security layer allowance, and the hidden items re-appear.



Again, we're working on an update to how the store works now that we're aware of this limit, and to ensure it will always fit within this limit moving forward. My apologies for the inconvenience in getting the promo items to you.