1944 réponses à ce sujet

[Beocat]

Watching that slide-show makes me shudder. Is the packaging a 2 layered cardboard?

[SIim Charles]

USPS says mine will be delivered today, I will update you guys when it arrives. Should be any minute now.

[cheesetogo]

Did you guys receiving yours now get the expedited shipping?

[ilikeicehockey]

cheesetogo wrote...

Did you guys receiving yours now get the expedited shipping?

'
yeah, i'm wondering the same thing, 1 day delivery? That's very fast.

[SIim Charles]

No, I only paid for standard. The tracking page says "Priority Mail" though.

[Beocat]

Well, I got my notice at 4AM today, but according to tracking, it began it's journey yesterday at 5pm.

[SIim Charles]

Gah, just arrived, I am too nervous to go look at it.

[Ultor84]

 I only did standard personally.. 

Why do I have the sense I'm in for a rough Saturday/Monday?

Modifié par Ultor84, 20 août 2010 - 07:45 .

[Beocat]

Ultor84 wrote...

 I only did standard personally.. 

It's no laughing matter but still...  Lol....    I can't stop myself.

[Tentura]

Mine also entered the USPS gauntlet at 5pm yesterday, priority mail (standard shipping).  Thanks for the much-needed laugh, Ultor84.   Ugh, I am so nervous!

[Ultor84]

Beocat wrote...

Ultor84 wrote...

 I only did standard personally.. 

It's no laughing matter but still...  Lol....    I can't stop myself.

The intent was to lighten the mood a touch.  You'd be surprised how hard it is to find a remotely decent picture of that moment.  

Modifié par Ultor84, 20 août 2010 - 07:52 .

[trekkieb47]

Wondering why I havent even got a shipping confirmation yet.



Those pictures of damages are HORRIBLE. I thought they were going to keep the styrofoam sheets just close all sides, this new way is horrible and I am very worried for both my Normandy and Illusive man.

[stardazzled]

The funny thing is that SW (ep. 5) is up on tv here right now, and now after this pic, every dead (there are a lot of Vader's victims in 5) makes me think of this here.

[Rizim]

SIim Charles how did your litho arrive?

[BioWareStore Jedi]

Hey Guys - I'm contacting the warehouse right now on this issue.



J

[X in 415]

wow, so the litho's are not completely surrounded by Styrofoam? They are just "framed"? Good lord Bioware store. Apparently shipping is the new rocket science....

[Rizim]

No need to be so harsh. They tried to improve the boxes to make the lithographs arrive in perfect condition.

This stuff happens, and I'm sure they are going to do their best to resolve the issue.

Modifié par Rizim, 20 août 2010 - 08:18 .

[SIim Charles]

Ok, I finally worked up the nerve:



No major creases across the image, which is a huge plus, but all the lithos are bent in three corners. My bonus Omega looks fairly rough, but I won't even begin to complain about it because I am just thrilled to have it. The damage to the Normandys isn't bad (it will easily be covered by a frame), but the poor quality of the new packaging is clearly to blame for the dented corners. The outer packaging is pristine, which makes me think USPS handled mine with great care, but I hate to think how badly-beaten a lot of these lithos are going to arrive. USPS is not known for it's gentleness and mine is probably as good as it is going to get. I didn't notice any styrofoam at all, it is just cardboard. I can't imagine any lithos arriving without bent corners.



Not to scare all you guys, but this is looking like a disaster for the Bioware store.

[BioWareStore Jedi]

The new packing method was tested before we shipped so I'm working to get to the bottom of this issue right now. 

All packing method are drop tested before we consider using them and with this method we actually did it twice. That means the shipper drops the package 100 times and for a packing method to pass there needs to be less then 1% damage rate. 

If you receive a damage Lithogaphs please open a support case and also send me photo's - Jed@treehousebrandstores.com.

Modifié par BioWareStore Jedi, 20 août 2010 - 08:23 .

[ilikeicehockey]

maybe someone sat on them while they were waiting for delivery (to test the durability of the boxes). jks. *fingers crossed* for everyone getting a good condition litho!

[daedalus304]

So far as I can tell, mine has not shipped yet. Maybe there is hope of averting this on such orders.

[SIim Charles]

Maybe we just had horrible luck and everyone else's are going to turn out fine......*crossed fingers*

[trekkieb47]

I am hoping that mine not having shipped yet will mean I get one in good condition, but I am really worried about this and my free Illusive Man.

[SIim Charles]

To all of you who got bonus lithos: I believe you are just getting returned lithos that have been sitting around. Don't expect a perfect one. Mine shows damage that clearly did not occur during this shipment. I am just happy to get one in any condition, but I wanted to warn you all anyway.

[Beocat]

To Jedi...



My fiance used to work for UPS a long long time ago. He just told me long, thin, flat boxes like these lithograph boxes are often tossed into trucks like projectiles. They don't carry them in when packing the trucks...If the package testing wasn't done with someone literally throwing the boxes as hard as they could across the room...they weren't being UPS-proof tested. =/



I'm losing hope every minute.