3 réponses à ce sujet

[SIim Charles]

Here is the situation: 40+ days ago, I ordered 5 lithographs (4/20/10) from the Bioware store. The site would not allow me to check out more than one item at a time, so I ended up paying $35 shipping for the total order. A week later, the items appeared to have not been shipped yet, and I finally got an email from Bioware (4/27/10) asking me to clarify a few things. I did so, and a very helpful rep told me that my lithos would be shipping out right away and that they could refund part of my shipping cost because they could ship the items together. Everything is going good a this point, I am a little irritated that it took them a full week to clear my order for shipment, but I feel good about being offered a partial shipping refund.

Finally my order ships (5/4/10), a full week after they said they would "ship ASAP". I received the item a few days later and immediately noticed a nasty gouge in the spine of the packaging and a large crease running across the top. Unsurprisingly, the lithos were all pretty severely damaged  I filed a complaint and submitted pictures of the damage and expected everything to be corrected.

Meanwhile, I ordered another 4 lithos (5/11/10) and again had the trouble with not being allowed to order together, I sent a message to Bioware asking both if they could give me a partial refund on these shipping cost and asking if the previously promised shipping refund was going to be sent out. I got an irritable rep who told me it was my own fault for ordering them separately and ignored my other question, I shot back that I COULD NOT order them together and got no response for more than 3 weeks.

At this point, I am pretty annoyed, I got an idiot for a rep who blew off my completely justified question over whether or not a promised refund was ever going to be given and became irritated when I tried to explain why I needed another one. It had now been a week since I submitted my pictures of the damaged lithos and I sent a message asking if there were any updates yet (no response). Then (5/29/10) I get an email telling me the 4 lithos I had ordered more than 2 WEEKS before were cancelled. I got very annoyed and shot a strongly worded (but in no way vulgar or obscene by ANY standrard) email expressing my irritation at the cancellations. The order was for the Minute Man, Omega, Afterlife, and Illusive Man lithos. All 4 are very difficult to come by and I assumed it would be my last chance to get them for under $120 a piece on ebay. I think you can all understand my frustration.

My emails on the matter were never responded to. Over a 17 day period I sent 8 emails; none were returned. At the peak of irritation I send a message that to the best of my recollection asked "Are you guys on vacation or something? None of my recent emails have been returned."

Today I finally get an email back with this jaw-dropping comment in it:

<i>"Since its clear that we don't provide the service that you need and you seem to have trouble interacting with people in a professional or courteous manner we will not be accepting any orders from you at any of our stores going forward."</i>

Are you kidding me? Please tell me I am not the only one who finds this absolutely appalling. I sent a couple irritated messages, but none contained obscenities, and none were sent without a weeks worth of frustration at unreturned emails behind them. I responded, and hopefully this is just a single moron in their department that happened to handle my case. But, if I don't get an apology or news that this idiot has been fired, I am going to do my darndest to keep people from buying from their store. Just an awful situation.

[Stanley Woo]

Moved from Off-Topic.



Also, asking some questions from people who might be in the know on my end. Please note that the Online Store is not run directly by us BioWarians or from our location here in Edmonton, but I agree that that's not a great response from any company unless the dude was swearing up a storm and uttering threats. Which it doesn't sound like Charles was doing.



Anyway, Charles, check your PM.

[Stanley Woo]

Careful, Charles. Regardless of your experience, name-calling and bashing are not appreciated, especially when we are actively trying to help you resolve your issue. Let's all try to keep it civil and mature, please. Thank you.

[Stanley Woo]

indeed. the thread resurrection was unnecessary as, presumably, this particular issue has been resolved.

End of line.