40 réponses à ce sujet

[X in 415]

SIim Charles wrote...

I understand that mistakes happen, but it took them 20 days to cancel and refund my second set of orders.

I have to run, but I will try and respond to the rest of your post later.

Technically, this falls in the window of allowable time to refeund a purchase.  I know it doesnt help to hear, and quite frankly, I would be pissed also, but there is not much you can do.  All I can say is be civil and patient and the issues should be resolved.  Personally, I find it hard to justify your needing 4 of the same litho's, by keeping two for trades.  Kinda smells funny to me, but thats my opinion. 

[Ablaz3d]

I had the same problem. Took em awhile to ship out my order in late March. After 2-3 weeks, I messaged Jedi and he had everything fixed. They were training new employees so that could be it. But at least Jedi did everything in a professional manner so they had a mistake and rectified it.

Modifié par Ablaz3d, 03 juin 2010 - 02:57 .

[RedSinister]

Just my 2 cents... My very first Litho and poster order came damaged. I emailed, sent pics and was always in contact with the store. It took a few times to get the pics through but they sent out replacements, the litho was fine, but both posters were damaged again. Again sent email, pics and they have sent out the 2nd set of replacements. Every email I have gotten from the store has been professional and helpful especially considering the multiple errors ( in my opinion with fedex).



It sucks that you may have gotten a bad representative(always helps to get a name) but dont blame the whole.

[SIim Charles]

I don't blame the whole, especially after I was contacted by a higher-up employee who told me that it was just a single employee making my experience terrible. Hopefully we can just move on and all my future purchases go through without a hitch.

[Maelen De Witch]

You are lucky. I didn't get my order nor my money back. They were just ignoring me first then they said that it is to late and the case is closed. First they wanted my credit card details and when I refused they just close that case. It is outrageous!!

[SniperREX]

RedSinister wrote...

Just my 2 cents... My very first Litho and poster order came damaged. I emailed, sent pics and was always in contact with the store. It took a few times to get the pics through but they sent out replacements, the litho was fine, but both posters were damaged again. Again sent email, pics and they have sent out the 2nd set of replacements. Every email I have gotten from the store has been professional and helpful especially considering the multiple errors ( in my opinion with fedex).

It sucks that you may have gotten a bad representative(always helps to get a name) but dont blame the whole.

I agree, my replacemente experience was excellent and painless.

[stardazzled]

.

Modifié par stardazzled, 16 mars 2011 - 10:18 .

[Dsurian]

Agreed...it's not like they'll send you cash. O_o

...and whats been up with reviving old threads recently? - not just here in the Store but BSN-wide? ...interesting to see Slim Charles first post again, though ^^

[Maelen De Witch]

stardazzled wrote...

They were asking for your CC details to return the money, not to sell the details to someone else. If you paid with PayPal, you should have explicitely said so and should have given your PayPal email address.

I did. I send them every detail of that transaction via paypal and next thing I've got was:

The 120-day limit is PayPal's.  This case is closed.  Please do not contact us again regarding this matter.

But I tried to contact them since 29 september it's after 5 weeks waiting for my order. I have every email and copy of that case if anyone is interested.

[vometia]

Maelen De Witch wrote...

I did. I send them every detail of that transaction via paypal and next thing I've got was:

The 120-day limit is PayPal's.  This case is closed.  Please do not contact us again regarding this matter.

But I tried to contact them since 29 september it's after 5 weeks waiting for my order. I have every email and copy of that case if anyone is interested.

I'm quite surprised by that as I've normally found their service to be very good.  Which isn't disputing what you say, but it sounds like you may have run across one of their less helpful staff members.  The reason they've provided for not giving a refund sounds specious to put it mildly.

I'm not at all convinced that closing the case is their decision to make, so I'd be inclined to raise another support ticket in the hope that you get someone less obtuse.  And if that doesn't work, write to their CEO, who I'm sure would be most interested to hear about it (but mark it private & confidential so it doesn't get intercepted by their PA).  Hopefully their contact details won't be too hard to find.

[SIim Charles]

Wow, blast from the past right here.

[BioWareStore Jedi]

@Maelen De Witch - I saw your email come in over the weekend. I'm having it looked into today and we'll make sure its handled appropriately this week. Feel free to PM if you don't get the solution you need.

Modifié par BioWareStore Jedi, 17 janvier 2011 - 09:40 .

[Maelen De Witch]

Just want to say THANK YOU. I knew that Bioware is Great and it was just some misunderstanding (lets call that misunderstanding).   Problem solved. I have got money back plus gift certificate for $50.00 Thank you again.

Modifié par Maelen De Witch, 17 janvier 2011 - 10:32 .

[THEPURPLEVAGRANT]

cry about it.

[SIim Charles]

Bumping a bunch of old topics just so you can throw out some lame insults? Someone needs a life.

[Stanley Woo]

indeed. the thread resurrection was unnecessary as, presumably, this particular issue has been resolved.

End of line.