21 réponses à ce sujet

[DarkOmegaX]

Please I need help from Bioware Support.
I bought a point card from gamecards.eu because it was recommended by a forum user here and a member of BW staff in this post but the code they gave me won't be recognized here. Their support even sent me a second card when I asked for their help but the code wasn't recognized either so I had to contact EA support and they manually added points to my account. The problem is that even with the points they gave me I am unable to buy DLC. When I select purchase the Kasumi DLC I get this error:
"Internal Error. The server encountered an error and could not complete your request. If the problem persists, please report your problem and mention this error message and the query that caused it."
I sent an email to webmaster@bioware.com but they have not responded me in almost a week. Can you please help with this problem?

Modifié par DarkOmegaX, 14 juin 2010 - 07:46 .

[DarkOmegaX]

Bumping because I updated the main post. I hope this time I get some help.

Edit: This is the email I sent support

Hi, this is my data:

[*]BioWare Community Username: DarkOmegaX
[*]E-mail Address: ######################[*]BioWare Store Receipt# (if applicable): not applicable
[*]Web site URL (if applicable): http://social.bioware.com/page/me2-dlc
[*]GameTitle/Product/Web site: BioWare Social Network (Official DLC for Mass
Effect 2)
[*]Problem description: read below
[/list]I have a problem
buying DLC from the social.bioware.com
site. At first I couldn't redeem a 1600 points bioware point card that I
bought online but after chatting with EA Support they were able to
manually add the points to my account. Now that I do have the points I
went to buy the DLC, selected the Kasumi DLC and clicked on "Buy now".
Afterwards I was redirected to this address:

http://social.biowar...=OFB-MASS:20838
it
prompted for my password and I hit "Continue" which led me to this
other address:

https://masseffect2....OFB-MASS:20838
and
I get the following error message:

"Internal Error.
The server encountered an error and could not complete your request.
If the problem persists, please report your problem and mention this
error message and the query that caused it."

I contacted EA
support chat again and the support guy said the made some changes to my
account to make sure I was able to buy but I was still getting the error
so he told me that I should contact Bioware support directly because my
account is fine and it should be a problem with your site.

Just to be sure that I do have the points added I checked this site:
https://masseffect2....ts.bioware.com/
I
clicked on the "Points Statement" button and it showed 2 buttons (or
tabs?) labeled as "BIOWARE POINTS (0)" and "BIOWARE POINTS (1600)"
respectively. I don't know what that means. Do I have zero points or
1600 points? If I try to buy more points from there I get the same
Internal Error as before.


Please help me. I have tried everything but I get nothing but
generic replies from EA like erase your browser cache, use Internet
Explorer or open your firewall. Nothing of that works so please don't
dismiss my issue with one of those.
[*]Edited my email not that it was solved.

Modifié par DarkOmegaX, 23 juin 2010 - 09:06 .

[gopatldd]

Please try now

[DarkOmegaX]

I just tried and I was able to buy DLC for both ME2 and DA:O using the points I already had. Thanks a lot for fixing this.

The only thing I haven't tried yet is buying points from this site because I'm out of money for now but I'll let you know if there is an error.

[zentrys]

have the same problem here

[zentrys]

still get the error at the checkout page
#Internal Error. The server encountered an error and could not complete your request. If the problem persists, please report your problem and mention this error message and the query that caused it. "

this error i get fore masseffect and dragonage

Modifié par zentrys, 25 juin 2010 - 08:55 .

[zentrys]

ZZZZZZZZZZZZZZZZZ

[HuubaHuub]

I've bought a gamecard to from gamecards.eu , kinda ashamed to ask but, where do i enter the code i recieved?

[HuubaHuub]

Sorry, i've found where is have to enter the code, But it doesn't recognize my code either. How do i get them to manualy add my points? please help

[HerceN]

the code I bought from gamercards.eu has already been used apparanty :S hopefully they will help me with it.

Modifié par Hercen, 07 juillet 2010 - 11:23 .

[HerceN]

nice got a new one and it worked.

[ali1011ish]

Sorry this has been asked before but where do you enter the code to add points from a gamercard?

[ForumHelper]

ali1011ish wrote...

Sorry this has been asked before but where do you enter the code to add points from a gamercard?

http://social.bioware.com/lockbox.php?dest=addpoints


EDIT: Crap.. forgot to check the post date.

Modifié par SarKter, 20 septembre 2010 - 03:19 .

[faldtom]

i am having the same problem as dark omega x was having i want to download some DLC and i got an error message do i need to make a new account please give me some info i am currently running firefox if that even makes a difference

Modifié par faldtom, 29 septembre 2010 - 12:33 .

[Ronin75]

Im getting the same problem when I enter a password to DL DLC. I fail to see what I can do when the message states that its the "SERVER" that encountered an error.



"Internal Error. The server encountered an error and could not complete your request. If the problem persists, please report your problem and mention this error message and the query that caused it."



Anyone have ideas on how to fix?

Any help would be much appreciated.

[zentrys]

still same problem here

[XIIIII]

Same error here

[Prcek2402]

I have this problem too

[Prcek2402]

Still same error here .... please repair it

[SJdynamiX]

I purchased Bioware points via Paypal and I did not receive them. I thought I had to wait a bit for the points to come in after the purchase but I waited for four hours and still no points. Just got back into ME2 and I want to play the additional content.

[goofball86]

Where do u add biowarepoints to if purchased via a card? I bought three as found some and am confuse as to how to redeem them. Only option I have found is to purchase more points through ea.

Any help would be great

Ben