38 réponses à ce sujet

[UMassDarkside]

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I, like many PS3 users, was shocked to find that I was
unable to listen to the DA:O soundtrack provided with the Collector's Edition
of the game. The soundtrack is included on the Bonus Disc, but the disc
instructs you to play the soundtrack via your PC. Well, the disc is a Bluray disc,
and I'm sure I'm not the only one who has a PS3 for Bluray, not a PC (nevermind
that the PS3 won't read the audio on the Bluray...). I wasn't able to find out
anything about this by searching online, so I went to EA's live chat, and
here's what I found out:

Rick: Hi, my name is Rick. How may I help you?

Me: I have a question about Dragon Age: Origins

Rick: Please go ahead.

Me: I purchased the PS3 Collector's Edition of Dragon Age:
Origins, and I have a problem with the bonus disc. It tells that the soundtrack
is available on the bonus disc, but when I access it through my PS3, it tells
me to put the disc into my computer to access/download the soundtrack. However,
the disc is a Bluray disc, and because I (like most people) don't have a Bluray
drive in my computer, I can't access the disc or the soundtrack. I'm wondering
what is being done about this, especially considering I spent an extra $15 on
this Collector's Edition, only to find problems like this.

Rick: We are aware of this problem happening with the
customer.

Rick: I apologize for the inconvenience. But the bonus tract
is only available in Blueray disk.

Me: So there's nothing that EA/Bioware is doing to
compensate their customers who they have ripped off with this?

Rick: I'm escalating your issue to our senior support for
further investigation.

Me: I'd like to speak to your supervisor please. This is
unacceptable.

Rick: Please wait

Rick: Hello **** this is Shawn, how may I assist you?

Me: Well, let me copy and paste what I wrote before:

Me: "I purchased the PS3 Collector's Edition of Dragon
Age: Origins, and I have a problem with the bonus disc. It tells that the
soundtrack is available on the bonus disc, but when I access it through my PS3,
it tells me to put the disc into my computer to access/download the soundtrack.
However, the disc is a Bluray disc, and because I (like most people) don't have
a Bluray drive in my computer, I can't access the disc or the soundtrack. I'm
wondering what is being done about this, especially considering I spent an
extra $15 on this Collector's Edition, only to find problems like this."

Rick: I'm sorry for the inconvenience caused to you.

Me: I'm completely dumbfounded that there isn't some kind of
solution to this problem. Whether that be sending out a replacement DVD for the
PC-only features, or simply sending a download code for the soundtrack
separately.

Me: But to spend extra money on something and not find it
working, that's just unacceptable.

Rick: Please be aware that the bonus CD is only available in
the Blue Ray technology.

Me: So the PC version of the Collector's Edition comes with
a Bluray disc?

Rick: No the Bonus CD is only available with PS 3 version
only.

Me: Furthermore, the PS3 is a Bluray player, and it can't
even play the soundtrack. So you're telling me that I need to go out and buy a
Bluray player for my computer just to listen to this soundtrack?

Rick: As a goodwill for the company here is the EA Store $20
off Coupon - mdvziir49.

Rick: I'm sorry, but I can't help you further in this issue.


Me: I appreciate the goodwill; unfortunately, all I'm asking
for is the content I've already paid for. I don't feel like I should spend more
money on your store as a solution for a problem with your content, that I have
already spent my money on.

Rick: Is there anything further I may assist you with today?

Me: I would like you to assist me with the problem I have
already asked about.

Me: A download link to the soundtrack would be sufficient,
even though it wouldn't be on a disc.

Me: Anything but "go out and buy a bluray player for
your computer."

Rick: Please wait

Me: Because the soundtrack may be good, but it's not $200
good.

Rick: I'm sorry but there is no way to download the Sound
track.

Me: Well then, I expect you to ship me a CD/DVD-Rom version
of the disc that shipped with the PC version of Dragon Age: Origins, so that I
can access that content on my computer.

Rick: I'm sorry but the CD/DVD is not available for the
soundtrack.

Me: Well, clearly you are unwilling to assist me with this
matter. I'm appalled by this terrible customer service.

Me: I hope you realize how awful it is to charge your
customer $15 extra dollars for a product that will not work, and then wash your
hands of the matter.

Rick: I'm sorry that I'm not able to completely satisfy you.
But I can't do further in this issue.

Me: Clearly you can't "do further." I will be sure
to post this transcript online so that others will not be tricked into giving
you more money. Good day.

I'm posting this so that no one else has to sit through this
God-awful "customer service" program, and also so that anyone
thinking about getting the PS3 Collector's Edition for the soundtrack can think
again. I'm saddened that I spent an extra $15 and didn't receive what I paid
for. EA/Bioware should be ashamed of themselves.

P.S.: Feel free to use that $20 EA Store coupon - I
certainly am not going to use it.

Modifié par UMassDarkside, 09 novembre 2009 - 07:40 .

[hellraiser1454]

wow thats more than i got out of them

all they told me is that they were aware of the issue and that bioware would have an update on their site by monday

this was 2 weeks ago

i am still waiting for the "update"

[Joshua Raven]

It's always the same with "customer service", they can tell you that they are sorry, but they can only do so much without breaking company rules. Yes he could've posted the tracks online but that would obviously be against the rules, he could've send you them by mail but again, if you posted it here he would be fired. There really isn't anything he can do about it but I agree that EA dropped the ball on this one, especially their QA department, did they actually insert the disc in their PS3 machines before giving the RTM green light? I think not...



With PC's there always was the excuse of "multiple configurations, we can't test them all", which is fair enough, but a PS3 is a PS3, the hardware is almost the same in all of them, except for a few upgrades now and then. So if it works at their PS3, it should work at yours, and vice versa.



I hope you get your BluRay disk or they compensate you in any other way (without giving you a coupon so they can rake in some more cash)...

[hellraiser1454]

on top of it all biowares site still describes the collectors edition as having a bonus DVD

http://dragonage.bio...rdercollectors/

[xRollettx]

Yeah i put my disc in last night and thought something was wrong with it, Came here and saw this ... and why cant they send out DVD's they have them in the 360,PC versions....

[pretendeka]

bump

[Strak Attack]

ya, 360 version is a DVD. I just checked and put the soundtrack on my computer. You'd think they could reprint and send it out to people who are affected.

[Landozelig]

It's most likely that "Rick" and "Shawn", living in India, have no clue what a PS3 or Bluray is. 99% of what they typed was script and not even addressing what you wrote. I guess we don't have enough unemployed people in the US to fill those jobs. Sure would be nice though.

[Lil Kis]

wait I bought the collector's edition for Chrstmas. So your telling me when i open up my gift I won't be able to play the soundtrack? Plz someone confirm this?

[Veex]

is the soundtrack available from the EA store? or wherever they gave you credit for?

[Kerad Kralc]

Rick: I'm sorry but the CD/DVD is not available for the
soundtrack.


Wait...what?  Then what do I have in my DVD drive on my computer...that I just listened to the music and watched the vidieos on?  Excuse my sarcasm, but the pc version of the Collector's Edition  Bonus Disc has a dvd rom logo right on it....

Modifié par Kerad Kralc, 29 novembre 2009 - 12:42 .

[Lil Kis]

Can't I just play the music soundtrack on my PS 3? IF not why not? Thanks

[Salz78]

Yeah, this is totally ridiculous, why EA can't just post the soundtracks for PS3 users to download is beyond me.

[666shadowking666]

Im so mad at EA right now!



Someone that is good on writing nice, but angry letters, could someone try and start some sort of official complain towards EA? I will be happy to sing that, I would happily write one myself but my English is no near as good as it has to be if it should be an offical open complaint letter to sign and send off to EA, every gamezite we know (gamespot, giantbomb,ign etc.)



Let's work togheter and blow this wideopen! EA needs to get a boot right in the ass for this lame way of treating their customers

[Strak Attack]

Salz78 wrote...

Yeah, this is totally ridiculous, why EA can't just post the soundtracks for PS3 users to download is beyond me.

they can't just post it for download because then everyone will have it... the people that paid extra for collectors edition will be pissed at that solution too.

Lil Kis wrote...
Can't I just play the music soundtrack on my PS 3? IF not why not? Thanks

The soundtrack is packaged (at least on the 360 version) as a directory of MP3s.  You access it by using explorer on a PC or Mac.  The soundtrack is not accessible though the bonus dvd menu system.  I'm guessing bioware did this to make it more user friendly so that people could transfer the music over (I remember a Heroes of MIght and Magic collectors edition disc made you play the soundtrack through the DVD, i.e. you had to have the DVD loaded up in order to play the music, at least this way it is transferable).  Problem is, unless you have a PC or Mac equipped with a blu ray drive, you can't access the soundtrack because the PS3 doesn't play mp3 music this way.  

What bioware needs to do is have some sort of registration system to offer replacement discs of the PC or 360 DVDs.  

[oYOSSARIANo]

Landozelig wrote...

It's most likely that "Rick" and "Shawn", living in India, have no clue what a PS3 or Bluray is. 99% of what they typed was script and not even addressing what you wrote. I guess we don't have enough unemployed people in the US to fill those jobs. Sure would be nice though.

EA CS is in Texas.............

[aragfore03]

I would think you should have the option to play it on your PS3. The fact that you can't do that is an oversight, unless the box is clearly marked.

However, if you bought the PS3 version.... it does come on a Blu-ray disc. If you wanted to pop it into your computer no one should be upset at EA because you need a BD Rom. For that piece of it, I don't think EA/Bioware should need do anything.

Just my two cents on the matter.

Modifié par aragfore03, 29 novembre 2009 - 02:31 .

[666shadowking666]

problem is the package cleary states that the bonusdisc is a dvd NOT blu-ray, they never went public anywhere to tell all the pre-order users that the BonusDic was to come on a BD and that you must have a BD in your computer to hear them.
now where I come from that is called false advertisement and is illegal.

Modifié par 666shadowking666, 29 novembre 2009 - 02:37 .

[simpatikool]

Awesome, sounds like you had fun beating up on a help desk guy that can't do a dang thing until the corporates make something available.



Golf Clap for you.

[aragfore03]

Ahhhh... that's different. If the packaging for the PS3 said it was a DVD not a Blu Ray disc than they screwed up and need to fix it.

[Fester Pot]

Just download one of the many free FSB programs available and simply convert the music_bank_strm_new.fsb file located in your installation directory \\Dragon Age\\Packages\\core\\audio\\sound and receive access to all 240 music files the game makes use of.

No need to worry about listening to only 18 tracks available on the Collector's Edition, which is far from what's available to you as an owner of Dragon Age.

Sadly, my advice to you is only for the PC version and not the PS3 version. That, I cannot help you with.

[Vinditater]

Mine is awesome, I pre-ordered from Direct2Drive and have been enjoying the soundtrack that easily converted to iTunes, and now listen to it everyday on the drive to work. Maybe there is a lesson here.



Console gamers suck, PC or ****** Off. =)