31 réponses à ce sujet

[VioletTheirin]

This morning I tried to play "Awakening" but when the game starts the Darkspawn, Mhairi, and the survivor at the begining are all floating and the survivor and Mhairi have no heads. I've tried re-loading and also totally getting out of the game and restarting and I can't get the problem to fix. I'm not exactly tech savvy so I could really use some help!! 

[Gorath Alpha]

How to REALLY report a game problem on a PC:

social.bioware.com/forum/1/topic/58/index/2154638

[VioletTheirin]

Thank you, I will openly admit I am new to this and I apologize for reporting wrong.

[Gorath Alpha]

Include hardware component information, please:

                
    It just amounts to wasted forum space       
       
If anyone complaining about a problem doesn't choose to include data to use for diagnostics, answers just aren't possible.  PCs are not *anything* at all like game console systems.  OK, perhaps that really isn't new to you, but think how many noobs a big hit game like this attracts.  There is almost nothing that is truly "standard" between various branded PCs, making the game developers' jobs very difficult, and requiring that warning labels be attached to game boxes for those games that have serious requirements. 

In case you have misunderstood how to evaluate your PC compared to that game box label (and you may believe you do understand, and actually end up being mistaken), we have to start from that point.  Please fill it all in (if you have a problem with doing that easily, and are in the DA:O (and ME) Social Site Forums, do a search for "Basics" without the quote marks). 

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Win7, Vista ? (Oh, no!)
System RAM: ? ? GBs (MBs, if less than 1024 ? )
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD, so please answer which of them you have)
Video Card Model: (examples) Radeon HD 5670 / Geforce GT 240
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . . (please use the numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:

(And this is only for the raw hardware & driver variations.  Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)

It's not really a case of "right or wrong", it's possible to answer or not, more or less, complete or incomplete.  When you are serious about getting other gamers to assist, you include the information.  Remember, this is not official tech support.  That is on the EA web site, but they need the same exact data there also.

P. S.  Please use every day business style paragraph breaks, punctuation, and spelling.  Solid blocks of unbroken text must be ignored, and also any juvenile IM/TM-style misspelled & unintelligible gibberish.  

www.gpureview.com/show_cards.php

Modifié par Gorath Alpha, 09 juin 2010 - 01:04 .

[Gorath Alpha]

If you do not know HOW to collect the needed information, this will tell you about Windows' tools for doing so:

PC Hardware Basics for Gaming (and inventory of Components):

social.bioware.com/forum/1/topic/58/index/509580

[Gilgamesh1138]

Do you enjoy being a jerk who puts down people cuz (and I did that cute little spelling just for you) you got your knickers in a twist for someone's mistake and apology? Wow, I didn't know someone died and left you God of the forums who gets critique people's writing style as it is not to your liking.

Are you the one to handle this problem? Then how she writes is really none of your concern, now is it?

Unfortunately the Cranky One is correct, this isn't the place and his links are good. They should help you out, even if the messanger leaves a lot to be desired.

Oh, and FYI, people post on this forum and English may not be their first language.  So commenting on paragraphs and writing in general, is really rather rude and a big assumption on your part.

Modifié par Gilgamesh1138, 08 juin 2010 - 08:28 .

[VioletTheirin]

Thank you Gil, I have no problem being told that I posted incorrectly; or even that I need to provide more information. I however will not respond to someone who treats me as though I am a complete idiot for asking a question. I openly admitted to not being tech savvy thus why I needed assistance. I will pursue the correct avenues to get the problem resolved and I thank Gorath for the links that will enable me to proceed.

[darth_lopez]

VioletTheirin wrote...

Thank you Gil, I have no problem being told that I posted incorrectly; or even that I need to provide more information. I however will not respond to someone who treats me as though I am a complete idiot for asking a question. I openly admitted to not being tech savvy thus why I needed assistance. I will pursue the correct avenues to get the problem resolved and I thank Gorath for the links that will enable me to proceed.

just a note for future refrences with major problems like this what gorath is telling you is necessary but with more minor problems (whether you are tech savy  you'll know a major or minor problem from one another) a brief description will ordinarily give you a speedy response from another user who knows a fix though including your Operating System and  type of Graphics Card (GPU) and such is always a good rule to follow, sometimes gaming on a laptop or a desktop has a big impact as well.

from experience most people here are Generally amiable and willing to help out Gorath is just edgey apparently

Modifié par darth_lopez, 08 juin 2010 - 08:32 .

[Gilgamesh1138]

Again, wow, Gorath, you really are just full of the jackassery aren't your? She wasn't complaining, she was asking for help. Which you did give it to her, so kudos.

I would however, humbly suggest that if you are in the customer service trade, you get out of it.

Modifié par Gilgamesh1138, 08 juin 2010 - 11:24 .

[ladyames]

hmmm ... it appears that, as most people within the IT field, you have absolutely NO COMMUNICATION SKILLS WHATSOEVER!



Get off your high horse and learn to relate to people (you are in the customer service field after all) and quit assuming (after all, we all know what happens when one assumes) that you are the end all be all of an industry that is in its own foreign language, again on a forum on which many people do not speak English, let alone COMPUTER, as a first language.

[Gorath Alpha]

Gilgamesh1138 wrote...

Again, wow, Gorath, you really are just full of the jackassery aren't your? She wasn't complaining, she was asking for help. Which you did give it to her, so kudos.
I would however, humbly suggest that if you are in the customer service trade, you get out of it

No one actually taking time answering questions here is being paid for it.  Now, why don't you & Lopez untwist all of the knots in your G-strings, and actually offer a useful answer, or else QUIT WITH THE FREAKING SPAM!   If you aren't part of the answer, then you are just another problem.  There is nothing in between any lines anywhere. 

Lopez read something in his imagination and starting squealing like a Guinea Hen, then you chimed in, and you have her thinking there was some hidden agenda aimed at distaff gamers or something, when there's no such thing, and there actually is a message thread named "How to really report a game problem", which everyone who regularly visits here would already know about, or a very easy click of a mouse button would have revealed.

As it is now, you can research the entire situation and fill my shoes, if you have the patience for it.  I'm tired of this foolishness out of the three of you. 

Very basic discussion of video cards, video chips, and even of laptops' limits: 

social.bioware.com/forum/1/topic/58/index/519461

Modifié par Gorath Alpha, 09 juin 2010 - 12:58 .

[VioletTheirin]

Dear Gorath,

I genuinely apologize for my egregious error in not including the laundry list of information that is required to report a problem. 
I have admitted to being a "noob" (now who is utilizing the juvenile "lingo"). I am sincerely sorry for the fact that I do not spend my life sitting in front of a computer playing video games and therefore do not know every component contained within my PC.  I do however realize that there is a difference between console gaming and PC gaming thus why I came to the PC Technical Support forum as opposed to the XBox 360 Technical Support forum.

As previously stated, I have no problem being pointed in the correct direction when it comes to seeking a resolution to a problem; however there is a right and wrong way to approach the situation.  Treating someone like they are a complete moron would be the wrong way to approach it.  The only thing that you accomplish is you ****** people off and make yourself look like a jackass.

From this moment on I will make sure to include all of the required information in my post as well as double check that it is being posted in the correct forum.  I will also make sure that my sentence structure, grammar, and paragraph formation are flawless and fit to be published.

Basic Hardware Specification Chart
Processor Manufacturer: AMD 
Processor Name / Type: Phenom 9500 Quad Core Processor
Processor Speed:  ?.? 2.20 GHz
Operating System / Service Pack: Windows Vista
System RAM: ? ? 3.0 GB 
Video (GPU) Manufacturer: ATI 
Video Card Model: Radeon HD 2400
Video Card Driver Version: Catalyst
Video Card onboard RAM:1535 MBs 
Sound Card Manufacturer: ATI
Sound Card Model: I apologize I could not find this information but have not had any sound problems in game or out.

Thank You

[Gilgamesh1138]

I am not the one with knots in my panties, Gorath love, since I am not the one speaking in all caps.

And as for helping I have been helping her where to find it on her computer with what I could. Again, I too do not speak computer. Nor would I have known I needed all of that for your 'assistance,' such as it is.

I think you have as much as you can Violet, unless someone nicer, and more knowledgeable about where to find the information you are lacking can help where I couldn't. 

Modifié par Gilgamesh1138, 09 juin 2010 - 12:20 .

[darth_lopez]

VioletTheirin wrote...
-snipped quote plus fixed G-Card for easier read-

Video Card Model: ATI Radeon HD 2400

Now i'm not savy on GPU's But is the ATI Radeon HD 2400 supported? it didn't cut the heads off in Dragon Age:Origins right?

my first guess would be something went wonky during installation so i'd re-install and try starting it up again. if that doesn't fix it. check for a patch if you haven't already >.> idk know where those would be i apologize, and if that doesn't work idk cause if you could run DAO you should be Able to run this fine and i'm no techie just general easy to find stuff really. So that's the best i got. 

It really Shouldn't be hardware failure.

Modifié par darth_lopez, 09 juin 2010 - 12:45 .

[Gilgamesh1138]

Bless you darth, I am afraid I was of very little assistance in helping her find the required info.

And by the by, love your sig and Garrus! *blows darth a kiss*

Modifié par Gilgamesh1138, 09 juin 2010 - 12:58 .

[VioletTheirin]

Thank you Darth. I will try your suggestions. No, I did not have a problem with either game previously so something must have gone corrupt. Thank you so much for helping out!

[darth_lopez]

>.>

*accepts blown kiss in the name of Garrus*
i know i'm awesome beyond reason sometimes but, no i'm not a techie and that's the best i can guess before saying it's a hardware failure and looking like this ---> so yeah. it has the same Sys. Reqs. as DAO and she has 4 processors at 2.20GHz so she should be fine at processing speed.

Ram is at recommended. i see no real problems with the hard ware except the possibly the card being old. but idk not entirely sure. if she could run the first this should be fine
>.> should search for a dev or something if re-installation or patching doesn't work and bother them till they help you.

@violet np just keep in mind people like gorath are not common and since ME 2 we've had FPS rift raft fluttering in -.- from time to time many older members who have been here since ME 1 will be nice and fairly responsive.



Edit: Could Also be a driver issue.

Modifié par darth_lopez, 09 juin 2010 - 01:17 .

[Gilgamesh1138]

You are a gem, darth!

[VioletTheirin]

Yes Darth, thank you so much for all of your help! It is very much appreciated!!

[darth_lopez]

is it fixed yet?

Modifié par darth_lopez, 10 juin 2010 - 06:32 .

[VioletTheirin]

I have tried everything but the uninstall/reinstall and nothing has worked. I got too busy to try that on Wednesday but going to give it a shot Thursday. Went ahead and tried Origins to make double sure that it was still working correctly and it was still fine. I'll let you know what happens. As a side note, do you know if it will delete all of my save files or will it just uninstall the game?

[darth_lopez]

it might (probably will) delete the saves, if you want to save the saves Go into your Documents folder look for the Bioware Folder, then the name of the game then look for the saves file. Bioware likes to store stuff in your documents. which is alot nicer than what many other companies do XD. if you can't find the save folder there look in program files or (program files x86 for a 64 bit system) for a similar file (bioware or dragon age (instert title here)) and that should have it in their some where. just copy them to your desktop or to a flash drive.

[darth_lopez]

*Might also be listed under characters not saves

[VioletTheirin]

Getting ready to uninstall/reinstall....moment of truth. I'll let you know what happens!

[darth_lopez]

sweet