67 réponses à ce sujet

[Gorath Alpha]

Incidentally, if you did use the forum's SEARCH (or a site-redirected other search, of course) before writing, you should mention having done do, if you haven't included that mention yet (you might even include the criteria used as well).

                     It just amounts to wasted forum space, still
              
If anyone complaining about a problem doesn't choose to include data to use for diagnostics, answers just aren't possible.  PCs are not *anything* at all like game console systems.  OK, perhaps that really isn't new to you, but think how many brand new PC Game Players  a big hit game like this attracts.  There is almost nothing that is truly "standard" between various branded PCs, making the game developers' jobs very difficult, and requiring that warning labels be attached to game boxes for those games that have serious requirements (which includes this one).

In case you have misunderstood how to evaluate your PC compared to that game box label (and you may believe you do understand, and actually end up having been mistaken), we have to start from that point.  Please fill it all in (if you have a problem with doing that easily, and are in the DA: O {and ME} Social Site Forums, do a search for "Basics" without the quote marks).   

During the past 18 months or so, the sticky that was on top that seemed to hold the place of a proper "Read This First" pinned message about how to go about asking questions that actually get answers was literally worthless, so that a non-pinned message like this one was really needed.  Raen Imrahl has replaced that old post with a new one, but people are skipping past it without reading it.

The following is a semi-universal format used on PC forums such as this one. all across the game playing spectrum.  The Component summary is equally important to the amount of detailing needed for what the game is doing that you need an answer about. 

Basic Hardware Specification Chart (It's empty so far)

    Game Version:   9.- -  (also include expansions installed)
    Retail or Digital: Retail DVD / Digital Version Vendor
    Processor Manufacturer: AMD / Intel
    Processor Type: Athlon 64 / X2 / X3 / Pentium / dual core, Pentium D, i7 Quad Core, etc.
    Processor Core Speed: -.- GHz
    Operating System / Service Pack: Such as WindowsXP/SP2, Windows Vista/SP1, W7 etc.
    System RAM:  X.x  GBs
    Direct3D APIs dated:  (Dx9 version date)
    Video Card Manufacturer: Either ATI, or  nVIDIA, not including Intel (no support).
    Video Card Model: (examples only) Radeon  HD 5670 / Geforce GT240
    Video Card RAM: (example) 256 MBs
    Video Card Driver Version: (examples) Catalyst 7.10 / 196.21 (use numbers, not the word latest)
    Sound Card Manufacturer: Creative Labs of whatever make or brand
    Sound Card Model: SB XFi or whatever applies for your sound card
    Sound Card Driver date:
    Sound Card Driver Version: 4.34 (again, numbers please)
    DVD Type: (DVD/ROM or DVD/RW, SCSI IDE, etc.)
    Hard Drive Type: (SCSI, IDE, SATA)
    Free Disk Space:  C:\\\\\\\\ 15GB (Indicate additional drive letters and amount of free space where game and saved files are located if you have multiple or partitioned drives).
    Power Supply:  (include brand and wattage rating of the power supply and amperage on the 12-volt rail for PCs). This information is usually available on a label on the power supply.

    Description: Describe your technical problem as best as you can
(Now quoting Bioware's Chris Priestly)

"      Problem Details

a.      When it comes to problem details, think about the five basic questions. Who? What? When? Where?
Why? Okay, so “Who?” doesn’t really apply here, but the others do.

b.     What? What is the nature problem that you’re seeing?

c.      When? When does the problem occur? Every time you engage in a particular action or only
after so many hours of play?

d.     Where? Where does the problem occur? Is the problem localized to a particular planet or does
it occur everywhere?

e.     Why? As much as possible, can you isolate the problem to a specific set of steps?

If you follow these guidelines, and provide the requested information when posting, it will increase the likelihood that someone will be able to help you diagnose the problem and find a solution."

You should differentiate between a CTD and a frozen or otherwise incapacitated Operating System, and a stoppage of the graphics only, or a BSOD reboot, etc. 

(And this is only for the raw hardware variations.  Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)

P. S.  Please use every day business style paragraph breaks, punctuation, and spelling.  Solid blocks of unbroken wall to wall text are typically just ignored, as are any juvenile IM / TM-style misspelled & unintelligible gibberish.  


Gorath

Modifié par Gorath Alpha, 22 octobre 2011 - 01:44 .

[Gorath Alpha]

The situation hadn't changed in the  7 1/2 months after the game was released.  No information about the system & problem = no useful responses from the residents.  Simple enough, it seems, to me, so why do so many of the very newest members here avoid doing it like it's the plague? 

The hardware data is very important.  Here is another look at how to collect the inventory:

www.pcworld.com/article/114741/answer_line_get_all_the_details_on_the_hardware_inside_your_pc.html

Modifié par Gorath Alpha, 09 juin 2011 - 12:32 .

[bleachorange]

IGS, a.k.a. Instant Gratification Syndrome; combined with YDUD (You Don't Understand Disease).



It's like talking to a mechanic over the phone about your car not starting and not telling the mechanic the whether it's a Ford or Toyota, much less which Model and year the vehicle is; and then getting upset when said mechanic can give you no useful information.

[Gorath Alpha]

bleachorange wrote...

It's like talking to a mechanic over the phone about your car not starting and not telling the mechanic the whether it's a Ford or Toyota, much less which Model and year the vehicle is; and then getting upset when said mechanic can give you no useful information.

One can always keep hoping the education system will cease to be nothing but a baby-sitting service. 

[Gorath Alpha]

I have already bumped the reminder about using a Search option earlier today.  However, I added the comment that the members who need the information there the most are also rigorously ignoring those stickies on top, as well as repeating the same old questions for the umpteenth go-around.  Even more of the uneducated have come in after that, doing more of  the same thing.  I don't think any of them are wearing proper vision correction! 

Modifié par Gorath Alpha, 09 juin 2011 - 12:34 .

[Gorath Alpha]

Gorath Alpha wrote...

I added the comment that the newest members are also rigorously ignoring the stickies on top, as well as repeating the same old questions for the umpteenth go-around.  I don't think any of them are wearing proper vision correction! 

"Me, Too!" thread comments are meaningless in a PC Platform context, but if you don't really want serious answers after all, you can just keep on not filling out problem reports. 

Modifié par Gorath Alpha, 09 juin 2011 - 12:35 .

[Gorath Alpha]

Same old song and dance, verse one thousand-plus. 

Folks, we actually have a few days' worth of a Bioware employee's interest and time assigned to us, so take proper advantage of the opportunity.  PCs aren't at all homogenous -- they differ in all manner of ways. 

First off, before either tagging a comment into another thread, or starting a new one, spend a little time with the Search, whether the forum's own puny critter, or a bonified real search, such as Google, but including a "site:" directive.  Many of the same things that have happened before are happening again, and the same fixes should continue to be useful. 

If / when your search is unfruitful, then make a useful report that identifies both hardware and software characteristics for the system you are using.  That doesn't mean you should merely name the manufacturer and model name.  This message thread has the outline to follow.  And don't forget that video graphics hardware is the single most important part of a gaming machine these days, so naming driver dates / identifications is very important. 

Gorath

[Gorath Alpha]

Is there a sale on somewhere?  Where are all of the newest people arriving from, so very unseasonably?  Pay attention to the problem reporting details, will you, please.

Thank you.

Modifié par Gorath Alpha, 14 mai 2011 - 01:56 .

[DABhand]

Again I will say, although I like the idea that posts are full of information, you just cant police the forum and tell people how to post, unless I am mistaken and you are actually a member of staff at Bioware.

Not trying to start a fight, but you have jumped on a couple of people and misinformed them. For example you said all Laptops are not fully supported thats not true, the ones that are not supported are laptops with S3 and Intel GPU's, and ATI and Nvidia GPU's that meet the minimum requirement (later revisions of ATI and Nvidia GPU's are supported as it is worded in the text file with DA).

Again it would be great if people would post massive amounts of info, but it is a losing battle sometimes Gorath, although your intentions are honorable you will get rage posters who wont even read this thread and just post what they want

Modifié par DABhand, 24 juillet 2010 - 03:15 .

[Gorath Alpha]

Gorath Alpha wrote...

I have already bumped the reminder about using a Search option earlier today.  However, I added the comment that the newest new arrivals are also rigorously ignoring the stickies on top, as well as repeating the same old questions for the umpteenth go-around.  Even more of the uneducated have come in after that, doing more of  the same thing.  I don't think any of them are wearing proper vision correction! 

When there's hardly anyone around, and answers come only after days of waiting, perhaps you newst folks will finally catch on. 

Meanwhile, if anyone has a copy of the place that Bioware / EA offered official support to any mobile computing device, that's something I'd like to see a quote from, with the source referenced. 

Modifié par Gorath Alpha, 09 juin 2011 - 12:39 .

[Gorath Alpha]

The weekend is well underway now, and answers are becoming more scarce, so that omitting the diagnostic template data becomes more of a deficit than ever.

[Shizit]

Ok not sure if i'm posting in the right place or not so i apologise if i'm not.



I'm unable to install patch 1.04 as it says i don't have dragonage on my pc never had this problem before with any of the others. i can't uninstall the game as it says the same but i can play the game and my registery keys are listed as being there.(installed from disc)



I have origins and awakening installed, as well as the dlc, lilana's song, darkspawn chronicles, return to ostagar, and wardens keep and shale. as well as bonus items of dragon armour, lions paw, and lucky stone (ring thing)



Cheers for any help you can offer and if you need more info just ask.



Thanks

[Gorath Alpha]

You needed to start a message that is all your own, and fills in the blanks left in the top level article that leads this thread off.

[lizzbee]

Shizit wrote...

Ok not sure if i'm posting in the right place or not so i apologise if i'm not.

I'm unable to install patch 1.04 as it says i don't have dragonage on my pc never had this problem before with any of the others. i can't uninstall the game as it says the same but i can play the game and my registery keys are listed as being there.(installed from disc)

I have origins and awakening installed, as well as the dlc, lilana's song, darkspawn chronicles, return to ostagar, and wardens keep and shale. as well as bonus items of dragon armour, lions paw, and lucky stone (ring thing)

Cheers for any help you can offer and if you need more info just ask.

Thanks

A couple of questions: what version of Windows are you running?  Are all of your Dragon Age files stored on your C: drive?  Also, if you right-click My Computer, choose Manage, and expand Services in the left sidebar, is the Dragon Age: Origins Content Updater service running?

A quick utility that might help you uninstall the game if you really want to: www.revouninstaller.com/revo_uninstaller_free_download.html

[Gorath Alpha]

Gorath Alpha wrote...

Gorath Alpha wrote...

I have already bumped the reminder about using a Search option earlier today.  I don't think any of the latest arrivals are wearing proper vision correction! 

When there's hardly anyone around, and answers come only after days of waiting, perhaps you all will catch on. 

It's the same as the old IT phrase: GIGO.  (Garbage in, Garbage out.)  In this case, no information in, means no information back out. 

[Gorath Alpha]

It already seems to be "Reminder Time", and all of the latest, just arrived people should actually be reading what the original, topmost message of this thread covers, instead of trying to decide on their own what is pertinent.

Modifié par Gorath Alpha, 14 mai 2011 - 01:59 .

[Gorath Alpha]

Good Evening there, new arrivals. Read the lead message and take it to heart. No information = no useful help, OK?

The weekend was on the way then (edited here), it has gotten here now.  Both of Bioware's current games are near the end of their current consumer interest cycle, what with the sequel games in the wings, so readership in general is now on ebb here in the Tech Forum.  Over the weekend, the few readers who are still dropping by are busy with other, much more interesting activities than reading messages in here.  Answers will come only slowly, if at all. 

You will most likely get what answers you can, far more easily, from the Archives, using Search tools. 

Modifié par Gorath Alpha, 09 octobre 2010 - 05:51 .

[free spirit]

i have been preaching the same mantra for many years on the bioware original forums. Your head just becomes sore banging it against a brick wall. People who understand computers will try everything to fix a problem then post (and normally a reasonably decent attempt at giving all info). Now the people your preaching too come from a console generation where hardware doesn't matter it's a console to them computers are just the same, they don't understand.



In the end you will find it easier on your own sanity if you politely just ask for the info and educate them one noob at a time LOL. (oh and this is just a quick bump for your crusade ).

[Shizit]

Ok terribly sorry for the delay in reply. i am running windows vista 64, and from what i can all the files are on my c drive and the updater is running.



Also tried the unistaller you suggested but that didn't work either, so i'm at a lost as to what to do.



Thanks for any help anyone can offer

[Gorath Alpha]

social.bioware.com/forum/1/topic/58/index/4992502

Gorath Alpha wrote...

You needed to start a message that is all your own, and fills in the blanks left in the top level article that leads this thread off.

free spirit wrote...

I have been preaching the same mantra for many years on the bioware original forums. Your head just becomes sore banging it against a brick wall. People who understand computers will try everything to fix a problem then post (and normally a reasonably decent attempt at giving all info). Now the people your preaching too come from a console generation where hardware doesn't matter it's a console to them computers are just the same, they don't understand.

This particular new arrival certainly never caught on!  But I am anything if not persistent!  Just as was true yesterday, more have come in the door, ignoring everything, including the need for information. 

Modifié par Gorath Alpha, 10 octobre 2010 - 07:26 .

[Shizit]

It must be lonely on your pedestal Gorath.



Not everyone is that computer savvy i use computers for a couple of things surfing the net and playing games so forgive my ignorance/lack of interest in how they work. But i know that some people know alot about these things so that why i come to places like here to get help from people who know how to solve things.



So i was responding to lizzbee's response to a previous post i made because he hasn't basiclly told me to start my own thread.

[Gorath Alpha]

Gorath Alpha wrote...

Good Evening there, new arrivals. Read the lead message and take it to heart. No information = no useful help, OK?

The weekend was on the way then (edited here), it has gotten here now.  Both of Bioware's current games are near the end of their current consumer interest cycle, what with the sequel games in the wings, so readership in general is now on ebb here in the Tech Forum.  Over the weekend, the few readers who are still dropping by are busy with other, much more interesting activities than reading messages in here.  Answers will come only slowly, if at all. 

You will most likely get what answers you can, far more easily, from the Archives, using Search tools. 

It's not exactly evening yet.  Yesterday was the slowest Saturday that I recall ever seeing here.  I personally cannot have an answer to every question; I don't know that much about either the game (especially the added content), or about every single piece of PC hardware.  However, it did seem as if no one else had answers yesterday, either. 

Mostly, if I responded at all, I just had to suggest using the forum archives by redirecting either Google or Yahoo back into here.  That almost certainly appears to be today's situation all over again. 

[Cor_Blimey]

Shizit wrote...

It must be lonely on your pedestal Gorath.

Not everyone is that computer savvy i use computers for a couple of things surfing the net and playing games so forgive my ignorance/lack of interest in how they work. But i know that some people know alot about these things so that why i come to places like here to get help from people who know how to solve things.

So i was responding to lizzbee's response to a previous post i made because he hasn't basiclly told me to start my own thread.

with all due respect, as true as that may be, *all* he is asking is that you read the stickies and in addition provide some basic info...*Every* forum I have ever seen has stickies, and generally the thread title along the line of "Read this before you post" gives away its meaning.

(p.s. a bump for the road...and quite why the sticky has no mention of system hardware is beyond me...but then again, "Bioware's Dragon Age QA team" is as much a joke)

[Gorath Alpha]

Maybe they started taking lessons from Bethesda Softworks! 

Although Fallout New Vegas is now available, and may be sucking up a great many of the readers who usually pass through here, I will be waiting until there is a way to avoid using Steam, which I do not enjoy being involved with. 

The past weekend may have been ths slowest around here in a year or longer; yesterday was also very, very slow, so any added reason to attract answers should be more important than usual (along with use of the forum Archives being still the better choice, if this minimal readership situation is going to persist in here). 

Modifié par Gorath Alpha, 28 octobre 2010 - 08:05 .