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Help with Password Recovery


1 réponse à ce sujet

#1
Kurasoryu

Kurasoryu
  • Members
  • 2 messages
I can't recover the key for my profile (not thiw one obviously)
When i go here
http://social.bioware.com/lostpass.php
I receive the email to reset pass, and i "do" change it but when i'm gonna log with the new password, it says invalid login data, and dunno why, i can't chage it from here
https://profile.ea.c...rgotpassword.do
It just says that the email don't exist in their DB

I verified the mail by sending a message through here to my other acc, and i received the message at my email

#2
Jeff Rousell

Jeff Rousell
  • BioWare Employees
  • 656 messages
The http://social.bioware.com/lostpass.php page on this site should not be used and does not work. I didn't think it was linked from anywhere. How did you find it? Even though it's the wrong form it still indicates you have an account with that email on this site.

https://profile.ea.c...rgotpassword.do is the correct place to reset your password. Can you PM me with your email address and I can try and find out why it doesn't work?

Modifié par Jeff Rousell, 11 juin 2010 - 03:38 .