30 réponses à ce sujet

[i64ever]

Its troubling to see that no one at bioware has responded to the patch 1.01a problems.  IT SHOULDN"T BE UP TO THE COMMUN ITY TO FIX THIS!!!  They released a patch that renders the game unplayable, they should be breaking their asses trying to fix it.  Shame on them.

[Anduin335]

I agree.

[ZootCadillac]

you are confusing this community driven forum for Bioware support. It clearly stated that this is an attempt at starting a social hub for the game players to congregate and swap thoughts and profiles.



If you want support from Bioware then go to their site and ask for it.

[Dateranoth]

ZootCadillac wrote...

you are confusing this community driven forum for Bioware support. It clearly stated that this is an attempt at starting a social hub for the game players to congregate and swap thoughts and profiles.

If you want support from Bioware then go to their site and ask for it.

I agree with the above except we DO need some community moderation if this is to be a community support site.  I don't know for sure but its seems all the current mods here are employees.  We need some volunteer mods to keep an eye on the site and put together good stickes with the fixes that need to be done.  Bioware employees likely don't have time to keep up with things like that do to other problems. ( not to mention the very likely huge email and PM overloads )

A few good help stickies or FAQs and we could solve 90% of the problems people come here for, and then the rarer and sometimes harder to fix ones could have more notice.

[ZootCadillac]

Dateranoth wrote...



I agree with the above except we DO need some community moderation if this is to be a community support site.  I don't know for sure but its seems all the current mods here are employees.  We need some volunteer mods to keep an eye on the site and put together good stickes with the fixes that need to be done.  Bioware employees likely don't have time to keep up with things like that do to other problems. ( not to mention the very likely huge email and PM overloads )

A few good help stickies or FAQs and we could solve 90% of the problems people come here for, and then the rarer and sometimes harder to fix ones could have more notice.

I absolutely agree.
The site as it is is in chaos. The lack of search function means that whatever good advice we are able to offer each other is quickly lost in the mire of the same things being asked over and over again.
There needs to be some moderation. There needs to be closure of repeat threads. There needs to be stickies for those threads which have offered proven fixes for many of the problems and most of all the search needs to work.
I used to be an administrator of the Sports Interactive (championshop/football manager) community forums and whilst I applaud Bioware for having the forsight to set up these community areas I have to say it's a bit pitiful right now.

You need mods, you need a basic set of posting guidelines and you need a functioning search.

Modifié par ZootCadillac, 09 novembre 2009 - 11:03 .

[Llamafarmer]

ZootCadillac wrote...

you are confusing this community driven forum for Bioware support. It clearly stated that this is an attempt at starting a social hub for the game players to congregate and swap thoughts and profiles.

If you want support from Bioware then go to their site and ask for it.

errr... where would this site be?
The official Dragon Age forums are titled "(Self Help)"
and from most peoples views these forums are the official tech support forums it seems.

There is nowhere to go ask for help except save for ringing up EA afaik. It's quite ridiculous honestly.

[JironGhrad]

http://social.biowar...129194/6#142419
the fix is there, it's up to us to bump it and repost until it's not a problem anymore, though technically this is really an end-user error since it's an update from Microsoft (and I checked it on another machine- for me, at least, after installing the game the VC++ ATL SP1 was on the update list when I ran Microsoft Update)

Modifié par JironGhrad, 09 novembre 2009 - 10:31 .

[Dateranoth]

Yeah, and I don't think this is even the whole of it. Originally they were shutting down the bioware DAO site forums and moving everything to this. However, they seem to have done away with it. So you can still find active posting on:



http://daforums.bioware.com/



I have to assume it is due to the fact that this place is pretty much at its limit as it is. Though that forum doesn't seem to have any sort of community mods in place either.

[Zeuserich]

Nothing new for me in this situation. For some time now most of the games haven't been receiving proper support, prompt patching and decent forum moderation. I couldn't start dawn of discovery for a week before solution at steam community was found and shared between other forums, while official patch was released only two month's later.

Same goes for all other games, including mmo's - users find bugs, post them, moan, yell, demand... yet developers release patches and answer questions only when they see "fit" to do so or at least when they got someone to actually read forums and eligible to talk to community. Probably got something to do with cutting expenses.

Modifié par Zeuserich, 09 novembre 2009 - 10:37 .

[Dateranoth]

lol, well, it is a user tech forum, but I find it funny that the 'tech support' link in the configuration utility links to the forums here . I really don't mind helping out here. Most of the problems are fixable and even minor when it really boils down to it, but without proper moderation its an endless battle. JironGhrad has thankfully spent most of the day bumping the other thread ( I was at work ) or it would have been lost due to lack of sticky and search and we'd be back at square one.

[ChandlerL]

To the OP: It can't be stressed enough the value of a legitimate copy of Windows with a properly functioning Windows Update. Windows Update would have downloaded and installed the C++ runtime library needed for Dragon Age, around 5 months ago when it was released via WUpdate.



In the meantime, the manual download and install will work in a pinch: http://www.microsoft...&displaylang=en

[dragoaskani]

No bioware won't support it. All official support decisions are the decided by the publisher. If the Publisher decides patches are needed they pay bioware to do the patches. If they decide support on an issue is not needed then they will not pay for the issue to be fixed. Electronic Arts (EA) if the publisher of Dragon Age: Origins and all support decisions are purely in theie hands.

That is why at the top of the tech support forum it says that all support issues must be taken to ea.com, and that this forum only exists for the players to try and help one another out.

Modifié par dragoaskani, 09 novembre 2009 - 10:49 .

[ZootCadillac]

Llamafarmer wrote...


errr... where would this site be?
The official Dragon Age forums are titled "(Self Help)"
and from most peoples views these forums are the official tech support forums it seems.

There is nowhere to go ask for help except save for ringing up EA afaik. It's quite ridiculous honestly.

Sadly wishing that this forum is the official support won't make it so.
It clearly states at the top of the forum main page:-

Dragon Age: Origins Technical Support

This forum is for fans and owners of Dragon Age: Origins to assist each other with technical questions.

Official game support is provided by Electronic Arts, but fans are encouraged to try to assist each other here.

Modifié par ZootCadillac, 09 novembre 2009 - 10:56 .

[GODzilla]

i64ever wrote...

Its troubling to see that no one at bioware has responded to the patch 1.01a problems.  IT SHOULDN"T BE UP TO THE COMMUN ITY TO FIX THIS!!!  They released a patch that renders the game unplayable, they should be breaking their asses trying to fix it.  Shame on them.

One reason for them not answering to the problems is this bugged and strange forums. Topics "disappear" to the second page in no time. Guess this is the kind of forum where topic positions are calculated not only by answers, but also by clicks / watchers. It's just too fast!

Second: There is no pinned topic for collecting bugs. Some official should open one, IF they are interested in collecting bugs.

And third, the forum is overall bugged. Sometimes it takes two minutes for a post to update or even appear. Or when a topic already had a few answers they disappear on reaload and wont appear until a few minutes later.

Sometimes it seems we are not only beta-testers for the game, but also for the forum. And I guess that could actually be true.

[dragoaskani]

Llamafarmer wrote...

ZootCadillac wrote...

you are confusing this community driven forum for Bioware support. It clearly stated that this is an attempt at starting a social hub for the game players to congregate and swap thoughts and profiles.

If you want support from Bioware then go to their site and ask for it.

errr... where would this site be?
The official Dragon Age forums are titled "(Self Help)"
and from most peoples views these forums are the official tech support forums it seems.

There is nowhere to go ask for help except save for ringing up EA afaik. It's quite ridiculous honestly.

Or you could spend half a second typign in EA.com and going to the tech support part for dragon age. Its not rocket science you know?
*edit here let me do it for you since you can't even seem to think for yourself. www.support.ea.com
NOW click it and go ask for fixes. Since its THEIR job to fix it.

Modifié par dragoaskani, 09 novembre 2009 - 11:04 .

[ZootCadillac]

dragoaskani wrote...


Or you could spend half a second typign in EA.com and going to the tech support part for dragon age. Its not rocket science you know?
*edit here let me do it for you since you can't even seem to think for yourself. www.support.ea.com
NOW click it and go ask for fixes. Since its THEIR job to fix it.

(I'm pretty sure that was not intended for me as I'm able to find support should I need it.

That was what I was trying to imply. Rather than expecting Bioware to fix things in these forums people need to go to the official support website but in my haste I said Bioware support when I meant EA support.

[dragoaskani]

No it wasn't intended for you. It was a general statement aimed generally in llamafarmers direction.

[Allan Schumacher]

Hey guys, I'm Allan and I'm on the QA team here at BioWare.

I just want to say that we do have people (such as myself ) regularly checking out the forums to see what issues are being reported online by game owners such as yourself.

Sometimes it's hard to keep up to speed and make comments as things move quite quickly on this forum.

We do take your feedback seriously, and we examine issues that people report as thoroughly as we can. Unfortunately this doesn't happen as quickly as we'd all like, but we definitely appreciate your patience and understanding as we work on sorting things out for everyone.


Allan

Modifié par Allan Schumacher, 09 novembre 2009 - 11:23 .

[Dateranoth]

Hurray! All we really want is a sticky for the fixes we've found thus far. ( well, that's all I really want ) haha, and the search function

[JironGhrad]

completely agree with Dateranoth... just sticky the threadhere and get the forum search working properly and we should be relatively well off...

[ZootCadillac]

Thanks for the reply Allan. I'm sure you are aware that a little nod in the players general direction goes a long way even if it's only to say "yes, we see you".



You may want to speak with Chris ( who I don't seem to be able to raise on Twitter since they all went partying recently ) and ask him to give thought to a community moderation team, just so that the forums can be better managed by people who are not so pressed for time as Bioware employees obviously are right now.



(not that I want to put myself forward for any such thing, I've been running official game forums and support sites since 1996 and to be honest, I've had enough of it )

[macayle]

dragoaskani wrote...

No bioware won't support it. All official support decisions are the decided by the publisher. If the Publisher decides patches are needed they pay bioware to do the patches. If they decide support on an issue is not needed then they will not pay for the issue to be fixed. Electronic Arts (EA) if the publisher of Dragon Age: Origins and all support decisions are purely in theie hands.

That is why at the top of the tech support forum it says that all support issues must be taken to ea.com, and that this forum only exists for the players to try and help one another out.

First you do relaize the EA owns bioware correct?  Second it states that because they have a data base where you can type in a search and look for offical help along with a live chatt which i have used all of which is run by bioware.  These forusm are listed as self help for 2 reasons 1  so that bioware can concentrate their tech support at the aformentioned site even though they do sift through threads and respond to them  which takes time. Second that want to encourage the community to be helpfull along with the fact that many players are skilled enough to see a problem and figureout a fix  before it even gets to bioware.

I would also pointout that a good many of us were dealing with the actual head tech design and a compatrate of his for 2 days just last thursday friday working out a fix for daggers right here in the forums

Modifié par macayle, 09 novembre 2009 - 11:36 .

[EmeraldViper]

Thanks for taking time to come by and post Allan, I appreciate it. But it is still frustrating!
I know I know its only a game, but its a Game people paid $50 + for!
If you bought something at a store and it was broke or defective because of a manufactures fix or lack of quality, you could easily take it back ang get a new one or your money back.  Not so with software publishers, you have to jump thru hoops.
Sad thing is software makers have us at a BIG dissadvandage, they can make buggy, shoddy, broken pieces of crap(Not saying that about Bioware or this game) and theres really no backlash, except people complaining on a forums or calling a help desk that gives scripted BS answeres.
I know EA is a big part of the problem getting the patch out, everything has to go thru them first(more buruecratic BS(Bad speller sorry)).
I would think Bioware would like to keep thiere reputation as a solid game developer shinny and cleane, and would therefore, PU THIERE FOOT UP SOMEONE's ARSE and get this rolling!
Some much for when Bioware Leaders said, becoming part of EA would not hinder them, but help. LMAO righhhhhttt!
Sorry for my rant....No Im not

Modifié par EmeraldViper, 09 novembre 2009 - 11:37 .

[ZootCadillac]

Sadly @EmeraldViper the reality is that most software developers are very small affairs with limited resources in real terms ( but huge in intellectual terms ) and they often need the large publishing houses just to survive. It happens a lot when small companies have huge hits and often don't have the resources to follow it up in a timely fashion.

I saw it at Sports Interactive who eventually sold their souls to Sega, lost all integrity as a company and ended up having very little control over their final output, distribution ( i.e. "not finished? who cares? We are releasing it and screw your reputation" ) and no option but to include game crippling DRM measures that serve to hurt only the loyal, paying fans because the pirates have a much easier time knowing all that stuff is removed for them.



I am a Bioware fan, have been a very long time. I could be called a fanboi and I'd not be insulted but at the end of the day they are a small team of excellent developers that are under the sway of EA and no amount of slagging Bioware off is going to change that.

[dragoaskani]

macayle wrote...
First you do relaize the EA owns bioware correct?

Actually, I was unaware that they had been purchased...I had thought EA just wound up publishing it...god damn it and I hate EA with a passion...This is actually very annoying and now I will be watching the development of ToR very very carefully. I have been on the recieving end of pathetic EA support soo many times in the RTS genre with BFME2, CC3, RA3....