1 réponse à ce sujet

[ADRT]

Hello.

Today I decided to purchase some Downloadable Content for my games. I bought 2x 1600 BioWare Points, I.E. a total of 3200 BioWare Points.  

I started off buying Return to Ostagar, Feastday Combo Pack, and the Overlord Pack. This appeared to work, as the items appeared on "Your registered game promotions" and left me with a total balance of 2000 BioWare Points. 

Then I attempted to purchase Kasumi: Stolen Memory for Mass Effect 2. After the checkout, however, it told me that I had purchased Return to Ostagar  again, and left me with a total of 1600 BioWare Points. Feeling that this was just a trivial glitch, I once again tried to purchase Kasumi. 

AGAIN, the checkout told me that I had purchased Return to Ostagar, and that my  BioWare Point balance was 1200. 

My current point statement looks like this;




Date

Item

Amount


17 Jun 2010 19:33 GMT

Overlord Pack

- 560 BioWare points


17 Jun 2010 19:36 GMT

Return to Ostagar

- 400 BioWare points


17 Jun 2010 19:35 GMT

Return to Ostagar

- 400 BioWare points


17 Jun 2010 19:25 GMT

Added 1600  

+ 1600 BioWare points


17 Jun 2010 19:30 GMT

Feastday Combo Pack

- 240 BioWare points


17 Jun 2010 19:29 GMT

Return to Ostagar

- 400 BioWare points


17 Jun 2010 19:19 GMT

Added 1600  

+ 1600 BioWare points

(I have no idea why my purchases aren't listed in the order in which I actually bought them, but you can figure it out by looking at the dates) 

As is apparent from this list, I have indeed purchased Return to Ostagar 3 times. The last 2 times (the ones dated 19:35 and 19:36) were my attempts to purchase Kasumi. Why does it say that I purchased Return to Ostagar instead???

Furthermore, Dragon Age doesn't seem to think that I've actually bought Return to Ostagar. After logging in in-game, the DLC screen lists Return to Ostagar as available for 400 BioWare Points, despite me having bought it already. 

I am tremendously upset by this debacle. I would REALLY like to have Kasumi in ME2 and play Return to Ostagar. Right now, none of this seems possible.  I really hope this is all just a trivial problem that will resolve itself, but right now it seems as if I spent 800 BioWare Points on nothing. All help in resolving this issue is appreciated.

Thanks in advance.

[Fernando Melo]

Please contact EA support and they'll be able to sort that out for you. Let me know if you don't get any response after a few days.



Also, not sure if a factor in this case, but in general always ensure you avoid using the browser's back button or re-submitting purchase requests if they are taking a while around any web transactions (not just ours) and that you have things like cookies and javascript turned on - that'll minimize the chances of the browser cache mucking things up.