To Whom It May Concern:
I am at wit's end. I have a perfectly valid Debit (Visa) card that I have used successfully with other online stores (such as Gamestop). However, when I try to purchase Bioware Points with it, it crashes and burns and EA is giving me the run-around and it is impossible to find a HUMAN at Bioware that will speak with me about this in a timely fashion so before I begin, Bioware, your customer support sucks!
Here is the issue. I have a new Debit (Visa) card. I have already verified that the card is active and checks out with my bank. In fact my bank confirms that at about 2300 GMT, they APPROVED of my purshase of Bioware points from Bioware.
However, on my end, even though I could get the system to recognize my card, it said "Purchase Rejected, use another payment option" (again I've used this card with other online retailers with no problems AND there is plenty of money on it). When I tried again after a few hours going through my profile rather than the Mass Effect 2 links after deleting all the saved information and reentering it, it NOW says the card can not be verified....even though you clowns had verified it just hours before.
I am hot under the collar and I'd like some ideas on how I am actually supposed to buy points for my own games....or for that matter with this custserv why I should even bother....
-Polaris
P.S. My account is ianpolaris@yahoo.com which should be enough for Bioware to verfy the purchase history and problems (hopefully before the sun dies).
Debit Card (Visa) Rejected/Not Verified
Comenzado por
IanPolaris
, jun 19 2010 03:05
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#2
Escrito 23 junio 2010 - 06:29
Fernando Melo
-
- BioWare Employees
-
- 639 mensajes
Please give this another shot and let me know if you still experience issues.
As a general note, if you are going to post email addresses (or other account info) please send a private message instead - like everywhere else on the net I'm sure we have spammers lurking who have nothing better to do than to fill up inboxes with rubbish.
As a general note, if you are going to post email addresses (or other account info) please send a private message instead - like everywhere else on the net I'm sure we have spammers lurking who have nothing better to do than to fill up inboxes with rubbish.
#3
Escrito 15 julio 2010 - 01:22
Fernando Melo
-
- BioWare Employees
-
- 639 mensajes
If you're still experiencing issues, please ensure you've tried the following:
- Check with your credit card / bank to confirm that they have not put a hold of some kind on the card. Particularly if you're doing several transaction attempts at the same time this will sometimes prompt your bank or the points site to put a hold on it as a way to protect you. Contact your bank. If there is no hold on their end, wait a few days and try again on the site.
- If your account/card/IP address is not from the same country this may prevent the transaction in some cases. This is another protection method for you. If you think this may be a factor, then please mention that when contacting support.
- On a similar note, there are some countries which are still not supported by the points site at all. When contacting support always make sure you let them know which country your account/card is in.
- The points site still does not support military base addresses. If you think this may be a factor, let support know. Alternatively, you may want to consider a PayPal account.
- In several european countries (incl Germany, Russia, Poland, Hungary - sorry, off-hand I don't recall all countries) BioWare Points are also available at retail stores so this may be an alternative. Some community members have also mentioned you can purchase these from several online stores which ship worldwide as well.
Hope that helps
F.
- Check with your credit card / bank to confirm that they have not put a hold of some kind on the card. Particularly if you're doing several transaction attempts at the same time this will sometimes prompt your bank or the points site to put a hold on it as a way to protect you. Contact your bank. If there is no hold on their end, wait a few days and try again on the site.
- If your account/card/IP address is not from the same country this may prevent the transaction in some cases. This is another protection method for you. If you think this may be a factor, then please mention that when contacting support.
- On a similar note, there are some countries which are still not supported by the points site at all. When contacting support always make sure you let them know which country your account/card is in.
- The points site still does not support military base addresses. If you think this may be a factor, let support know. Alternatively, you may want to consider a PayPal account.
- In several european countries (incl Germany, Russia, Poland, Hungary - sorry, off-hand I don't recall all countries) BioWare Points are also available at retail stores so this may be an alternative. Some community members have also mentioned you can purchase these from several online stores which ship worldwide as well.
Hope that helps
F.
