Whenever I attempt to get into points.bioware.com to purchase points to get DLC for DA and ME2 I get the following error:
"Internal Error.
The server encountered an error and could not complete your request.
If the problem persists, please report your problem and mention this
error message and the query that caused it."
I have attempted everything I can think of - updating my account location details, attempting to add a credit card billing account, even changing the email the account is registered to.
Tried it on three computers with firefox, internet explorer and chrome, so its not a browser or cache issue.
Any ideas for something I've missed?
Bioware Checkout - Internal Error
Débuté par
Guest_BFaolan_*
, juin 19 2010 05:48
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#2
Posté 19 juin 2010 - 07:09
DarkOmegaX
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- Members
- 48 messages
The same thing happened to me. Try to contact someone from Bioware support and they should be able to fix it for you like they did for me.
#3
Guest_BFaolan_*
Posté 19 juin 2010 - 07:14
Guest_BFaolan_*
Guest_BFaolan_*
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- Guests
I tried contacting the technical support listed on the page.
It now stands head and shoulders above all others as my worst tech support experience ever - ending when they linked me to a generic troubleshooting for fixing this problem... from the server side.
It now stands head and shoulders above all others as my worst tech support experience ever - ending when they linked me to a generic troubleshooting for fixing this problem... from the server side.
#4
Posté 20 juin 2010 - 11:25
DarkOmegaX
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- Members
- 48 messages
It probably was EA Support Chat. They can't help you with this problem because it is a site error. Try to get in contact with a moderator of this subforum and explain them your problem or wait until one of them reads this thread.
#5
Posté 21 juin 2010 - 12:04
Caelym
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- Members
- 1 messages
I'm having the same error, been having it since January. How do I find a moderator? Do you know the username of any so that I can message them?
#6
Posté 23 juin 2010 - 08:58
DarkOmegaX
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- Members
- 48 messages
This was my thread: http://social.biowar...9/index/2804443
Most of the conversation was done by PMs with Fernando Melo. I noticed he was the only BioWare staff member answering questions on this forum so I asked him to check that thread.
Most of the conversation was done by PMs with Fernando Melo. I noticed he was the only BioWare staff member answering questions on this forum so I asked him to check that thread.
