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[VA1N]

For the past couple days I haven't been able to connect to the Cerberus network.  I keep getting a can't connect message each time.  My internet works fine since I can connect to XBLA perfectly and I'm online now writing in this forum.  For some reason I just can't connect to the EA server for the Cerberus network.  Does anyone know why this may be the case?  I also can't connect to Tiger Woods 2011 online either.  I can login via the website fine and my account looks fine, but it just won't let me login to any online functions.

Anyone know why this may be the case?  I thought it might have been issues with the servers but we are going on multiple days.  Anyone have any advice or suggesstions?

Thanks.

[Owlfriend]

I had the same problem and found the following post from Aetas Mutuo (4months old). Changing the time solved my problem, I hope it helps you, too.

Aetas wrote:
I managed to correct the issue without contacting support. It did,
however, take some time scouring EA’s support website and trying several
different solutions before I finally fixed it. I will do a short write
up here in the off chance that some else has the same problem and finds
their way here. Maybe this will at least save them some time.
 
The Issue:
Suddenly, when
starting the game the Cerberus Network would not connect. I had the game
for a month already and I had never had a problem before when logging
into the Cerberus Network. No matter how many times I tried it just
would not connect. My Xbox Live was working fine and there were no other
network problems anywhere in my home network or ISP.
 
EA support link:
support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php
 
After
extensively searching through the EA support pages I came across the
page listed above. This page was not actually related to anything for
Mass Effect 2 but just connecting to Xbox Live and the EA network in
general.
 
I tried steps 1, 2 and 4 first with no success. I
never tried steps 5 or 6.
 
Solution:

Originally when I tried to change the time on my Xbox as
listed in step 3 the area to make the change was grayed out. It was not
until after I logged out of Xbox Live that I was able to change the
time. I noticed that the time was 7 minutes fast, but it did not really
seem to be important at the time. When I set the time to the correct
time and the date back to 2005 I restarted my Xbox360. When it rebooted
it automatically adjusted the date back to 2010 but it did not change
the time back to 7 minutes ahead. When I logged started Mass Effect 2, I
was prompted to run an update on for the game. After I ran the update,
everything connected normally and it was working properly again.
 
It
seems kind of strange that a changing my system clock did the trick but
it is working again. Hope this helps someone else someday and saves
them from having to run all this down on their own.

****************************

QUESTION
How
do you resolve issues connecting online through the Xbox console??
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****************************
ANSWER

Below,
you can find a troubleshooting guide to help you resolve any issues you
might have with online game play on the Xbox 360 console. We recommend following each step in
order, for better troubleshooting.
Step
1
If you are using a wireless connection to access the
Internet on your Xbox 360 console, try
connecting directly to your Cable or DSL modem. If you are using a
router, check to make sure that the
router you are using is officially
supported by Xbox Live.
Step
2
If your DSL or Cable modem connects directly to your Xbox already, try power cycling the
modem itself. This means unplugging the modem from the wall, waiting one
or more minutes and then plugging it back in. Restart the system and
try again.
Step 3
If the
two steps above did not solve your issue, you will also want to try to
reset the Xbox 360 clock by
performing the steps listed below:

Press the Xbox
Guide button on the controller to enter the Dashboard.

Sign out of Xbox
Live by pressing the X
button.

Select the System blade.

Select Console
Settings and press the A
button.

Select Clock and press the A button.

Change the date to 11/15/2005
and press the A button to
accept.
[/list]Step 4
Corrupt
files that are stored in your cache can also conflict with connecting
to online servers.
To clear your console's cache:

From
the Dashboard, click on My Xbox.


Select System Settings.

Select
Memory.

Press Y to
select Device Options, then Clear System Cache.

Reboot your console.

Step 5
If clearing your cache did
not solve the connection issues, you will want to clear your saved games
files next. Corrupted saved game files or rosters can sometimes
interfere with your online connection. To remove saved game files or
roster updates follow the steps below:

Start
your console with the game disc out so it launches into the Xbox Dashboard.

Select the System
blade.  

Select Memory and press the A button.

Select Games
and press the A button.

Select the EA title and press the A button.

Delete all saved game files for that EA title.

After
following these steps launch your game again and try to go online.
Step 6
If all the steps below did
not solve your issues, check to make sure that the ports specific to Xbox Live are opened up on your
Internet Service Provider's end. These are the ports that need to be
open in both incoming and outgoing directions:

UDP Ports: 88 & 3074

TCP Port:
3074
We recommend contacting your Internet Service
Provider or Router/Modem manufacturer for information on how to open
ports, or make adjustments to your home network.



[/list][/list]