3 réponses à ce sujet

[zentrys]

BioWare Store Receipt# (if applicable): not
applicable

Web site URL (if
applicable): http://social.bioware.com/page/me2-dlc

GameTitle/Product/Web site: BioWare Social Network
(Official DLC for Mass
Effect 2)

Problem
description: read below

I have a problem
buying DLC
from the social.bioware.com
site. At first I couldn't
redeem a 1600 points bioware point card that I
bought online but
after chatting with EA Support they were able to
manually add the
points to my account. Now that I do have the points I
went to buy
the DLC, selected the Kasumi DLC and clicked on "Buy now".
Afterwards
I was redirected to this address:

http://social.biowar...=OFB-MASS:20838
it

prompted for my password and I hit "Continue" which led me to this
other
address:

https://masseffect2....OFB-MASS:20838
and

I get the following error message:

"Internal Error.
The
server encountered an error and could not complete your request.
If
the problem persists, please report your problem and mention this
error
message and the query that caused it."

I contacted EA
support
chat again and the support guy said the made some changes to my
account
to make sure I was able to buy but I was still getting the error
so
he told me that I should contact Bioware support directly because my

account is fine and it should be a problem with your site.

Just
to be sure that I do have the points added I checked this site:
https://masseffect2....ts.bioware.com/
I

clicked on the "Points Statement" button and it showed 2 buttons (or
tabs?)
labeled as "BIOWARE POINTS (0)" and "BIOWARE POINTS (1600)"
respectively.
I don't know what that means. Do I have zero points or
1600 points?
If I try to buy more points from there I get the same
Internal
Error as before.


Please help me. I have tried everything but I
get nothing but
generic replies from EA like erase your browser
cache, use Internet
Explorer or open your firewall. Nothing of that
works so please don't
dismiss my issue with one of those.

[zentrys]

good response !

[DarkOmegaX]

??? That's my email from the thread I created some time ago. Are you saying you had the exact same problem or what?

[zentrys]

late answer yes exakt same problem and still have the same problem.