25 réponses à ce sujet

[EvaMaster]

I have installed Dragon age origins and was having a problem with the game crashing when I clicked the play button in the start menu .

I then loaded the most current drivers, direct x components, and the patch. Now the start menu comes up and when I click the play button nothing happens.

Has anyone else run into this problem and does anyone know how to fix it?

Modifié par EvaMaster, 10 novembre 2009 - 07:50 .

[ChandlerL]

Usually caused by a copy of Windows that is not kept up to date via Windows Update. Windows Update, if functioning properly, should be automatically downloading the latest C++ runtime libraries which would allow you to run Dragon Age 1.01. Incidentally the update that is in question was released back in July.



You could try this manual download: http://www.microsoft...&displaylang=en



Download and install the vcredist_x86.exe package

[EvaMaster]

Thanks

okay, now the play button sends me to the splash screen for 3 seconds, then the game crashes. So progress but still need help.

[EvaMaster]

bump

[Allan Schumacher]

Hi EvaMaster,



Do you get any sort of error dialog when the game crashes after the splash screen?

[ChandlerL]

grrr.. Go into your Dragon Age Folder, then into a folder called bin_ship



Don't know if you're running Vista but if you are, just for now, right click on daorigins.exe and "Run as Administrator"

[EvaMaster]

I get a very generic "Dragon Age: Origins has encountered a problem and needs to close. We are sorry for the inconvenience." error message.



P.S. I'm running on XP and only have one user setup.

[ChandlerL]

bigger grrr...

What graphics card do you have and what video driver revision did you install?
What sound card do you have and what sound driver revision did you install?

In the meantime, go into the DA Configurator (Load up the DA Launcher, click configure). Put everything on Low, turn off the frame buffer, see if allows you to get anything started.

Modifié par ChandlerL, 10 novembre 2009 - 07:31 .

[JironGhrad]

system specs perhaps?

[EvaMaster]

specs:

Card name: NVIDIA GeForce 9800 GT

Display Memory: 512.0 MB

just downloaded the 191.07 driver update/package



Processor: Intel® Core™2 Duo CPU E7200 @ 2.53GHz (2 CPUs)

Memory: 3326MB RAM



Description: Realtek HD Audio output

Driver Version: 5.10.0000.5672 (English)





I had already tried lowering the config settings, but not the frame buffer off idea, still didn't work.



thank you for the replys so far, keep the suggestions coming.

[ChandlerL]

mmmm k.



Let's see if it's the movies that are the issue.



Go into Documents\\Bioware\\Dragon Age\\settings



Open up Dragonage.ini



Look for:

[Movies]

DisableIntroMovies=0



Change it to



[Movies]

DisableIntroMovies=1



Try to start the game

[JironGhrad]

also check your audio drivers, I personally despise on-board audio as unneccesary resource hogs (disabling them and installing a cheap Audigy or X-Fi card can free up 64mb or more of RAM and drop CPU usage by as much as 5% on some systems)

you might also try setting processor affinity to the 2nd core only

Modifié par JironGhrad, 10 novembre 2009 - 08:01 .

[EvaMaster]

no change.

[ChandlerL]

mmmk. Change it back to 0 lest we forget

Go into documents\\\\bioware\\\\dragon age\\\\logs

Scroll to the bottom and check through the log, see if it's reporting any errors

Modifié par ChandlerL, 10 novembre 2009 - 08:18 .

[EvaMaster]

"LEVEL MESSAGE

Platform Multi-core system detected. Using multi-threaded renderer.

Platform 2 core(s) detected, 1 worker thread(s) created.

General Initialize - Verify Platform capabilities

General Initialize - Resource Manager

General Initialize - World Database

General Initialize - Physics

General Initialize - Facial Animation

General Initialize - Graphics"



This repeats several times

[ChandlerL]

Not seeing anything about Graphics Adapter detection, Online features, audio, DA Download Manager etc?

Can you disable your antivirus temporarily?

Modifié par ChandlerL, 10 novembre 2009 - 08:24 .

[EvaMaster]

ok, log repeated again.

Modifié par EvaMaster, 10 novembre 2009 - 08:27 .

[cneuhauser]

Yeah I'm getting the same thing, crash upon start, right before the intro movie with the dragon flying around. I blue screen though...and I memory dump. It only happens 50% of the time, but it's enough to really ****** me off!



Windows 7 64 bit

EVGA X58/with i7 920

EVGA GTX 280 SLi 2x

EVGA Xeno Pro NIC

SB XFi Extreme



All updates done:graphics, sound, MB, NIC etc.

[JironGhrad]

does it happen to say anything in the BSD about where the error occurred? normally it has some gobbly-****** but also will tell you the module that created the error

[ChandlerL]

General info on BSODs. They are a product of driver or memory

Drivers:

Update your video driver to the latest (Check the manufacturers web site)
Update your sound driver to tha latest (Check the manufacturers web site)


The tougher ones:
Update your chipset drivers. Motherboard manufacturer will have the latest, but sometimes safer/easier to check the company that manufactured the system though not as effective.
Update your network drivers. Motherboard manufacturer or network card manufacturer will have the latest, but sometimes safer/easier to check the company that manufactured the system though not as effective.
Update your mouse drivers
Update your SATA drivers
Update your ACPI drivers
Update your attached peripheral drivers or remove the from your system temporarily while you diagnose.
Last but not least, if all else has failed, update your BIOS


In regards to memory causing BSODs. There is a possibility that memory is going bad. You can test it using a free utility called memtest86. Your system may have it's own tool to test its RAM, like a utility partition of some kind. You could try that instead.

Memory sticks tend not to fail together. If you're feeling frisky, a way to test is to remove a stick of ram and see if the game runs without crashing. If it still crashes, remove the other stick and put back in the first one you removed. Try again.

Modifié par ChandlerL, 10 novembre 2009 - 09:12 .

[ChandlerL]

Eva,



I'm noticing that your log isn't reporting that it properly detected your video card.

[EvaMaster]

1.) How do I check BSD??

2.) I think all drivers are to date, I'm double checking slowly but surely

3.) True, the log doesn't say anything about detecting my video card (didn't know it was supposed to say anything on the subject), however every other check I run does, I'm not sure what would cause this or how to fix it.

[ChandlerL]

EvaMaster wrote...

1.) How do I check BSD??

I think Jiron was replying to the to other guy in the thread experiencing blue screen of deaths (BSODs or BSDs)

[ChandlerL]

Did the 9800 GT come with the system you bought or did you add it later?

[EvaMaster]

the card was there from the start, but this is a home made machine so nothing "came with it".

Modifié par EvaMaster, 11 novembre 2009 - 03:00 .