28 réponses à ce sujet

[schalafi]

I installed DA from an external hard drive and it didn't abort, but when I clicked play I got another message,"PHIZXLoader.dll not found" what is that? I don't even know where to start looking for it. It seems I just get one problem solved and another one comes up. Anyone ever had this message?

[Arlana Tabris]

@ Schalafi: I have already answered your question in the sticky thread you posted in, but I'll copy the thread link here too, as I don't know where you'll look first. Try the Dragon Age Unofficial Troubleshooting FAQ (point 5).

[Franpa]

Nathan Willis wrote...

Hi Gaal, I haven't heard of your particular problem occurring before. My first thought would be a check-your-drivers coupled with a try a re-install and see if that fixes it? Something you could try is during the reinstall process, try and run the game at each stage of the install. Install it off disc, run it while it's v1.0, then patch up to 1.03 or 1.04, see if you can run the game again.

schalafi: your error log indicates the installer can't read the RAR file on your disc. There's a few potential things that I can think of off the top of my head, but as always - try these at your own risk, and your mileage may vary:

First, your disc may be scratched up or damaged. At your own risk, of course: You could try gently cleaning it with something non-abrasive and a lint-free cloth, contact EA support to see about getting a replacement, or - be warned, most risky - take it somewhere where they'll refinish the surface of your disc if it does turn out to be scratched up.

Second, it could be that your cd drive is failing or dirty. Do you have another computer you could attempt an install on, or a friend's computer or something of the like? Or possibly you could copy the DVD contents as DABhand suggested and throw it on a USB hard or thumb drive for install purposes?

Third, the last thing I can think of is I recall an obscure issue with cyrillic languages that made the installer barf if winrar.dll wasn't up to date. So maybe head over to http://www.rarlab.com/ and get the latest version. That may fix your problem, but again, YMMV etcetera.

Hope that helps!

Another tip is to ensure your DVD drives firmware is up to date as I believe old drives had problems with dual layer DVD discs until you updated the firmware on them. I'm sure there would be new problems transpiring since then for some DVD Player models.

[schalafi]

Problem solved, game installed! Thanks everyone for your input. I wish Bioware and EA had such quick and helpful responses!