27 réponses à ce sujet

[DavidSS]

Hey all.
 I recently bought ME1 on steam really cheap, and I've tried to install it (Twice even), but when I click the play button, it asks if I want to play Mass Effect or View Support Information. But when I click play, the little icon next to the mouse the indicates it's working appears, but then the icon disapears, and nothing more happens.
 I'm running on Windows 7. And my computer meets the requirements by far.

Modifié par DavidSS, 29 juillet 2010 - 09:54 .

[TruYuri]

Post your system specs, whether they meet the requirements or not.

[DavidSS]

Gigabyte GA-870A-UD3 AM3 (SATA3 & USB3.0)

PhenomII 1055T 6

Kingston 8GB DDR3-1333 DualChannel RAM

Seagate 1TB S-ATAII 3Gb/s Fluid Silent (7200rpm)

ATI Radeon HD5870 1GB DDR5 PCI-E

8 channels HD Audio RealTek. (SoundBlaster)

And Windows 7 Home Premium 64-bit

[DavidSS]

Okay, I tried to go into C:\\\\Program Files (x86)\\\\Steam\\\\steamapps\\\\common\\\\mass effect and I ran the MassEffectLauncher as administrator. Got the launcher, clicked play. and nothing happened....

Modifié par DavidSS, 29 juillet 2010 - 09:54 .

[Loerwyn]

Have you verified the integrity of the game cache?

[Swoski]

DavidSS I'm having exactly the same problem!

I easily meet the specs, and I've verified the game cache, but nothing...



When my housemate had a look he found this fault, any idea what it means?



Faulting application name: MassEffect.exe, version: 1.2.20608.0, time stamp: 0x4a55fea1

Faulting module name: MassEffect.exe, version: 1.2.20608.0, time stamp: 0x4a55fea1

Exception code: 0xc0000005

Fault offset: 0x008b752d

Faulting process id: 0x17b0

Faulting application start time: 0x01cb2e19145e1ba5

Faulting application path: c:\\program files (x86)\\steam\\steamapps\\common\\mass effect\\Binaries\\MassEffect.exe

Faulting module path: c:\\program files (x86)\\steam\\steamapps\\common\\mass effect\\Binaries\\MassEffect.exe

Report Id: 524e01ba-9a0c-11df-a4d0-fbb75459d03c

[Mighty_BOB_cnc]

Are you running Threatfire antivirus or PC Tools Antivirus (pretty much anything by PC Tools)?



It will silently kill most Steam games with zero warnings in Windows 7. It took me like 4 months to figure that out since there were no warnings or popups.



https://support.stea...=9828-SFLZ-9289

[Swoski]

I'm only running AVG. My other Steam games work ok.

[SSV Enterprise]

For DavidSS: Try verifying the game cache. Go to your Steam library, right click Mass Effect to make a shortcut menu appear, and select "Properties". In the window that appears select the "Local Files" tab, then select "Verify Integrity of Game Cache".



I'm not sure what to do if verifying the game cache doesn't work. Do you have problems with any other Steam game, or is it just Mass Effect

[DavidSS]

SSV Enterprise wrote...

For DavidSS: Try verifying the game cache. Go to your Steam library, right click Mass Effect to make a shortcut menu appear, and select "Properties". In the window that appears select the "Local Files" tab, then select "Verify Integrity of Game Cache".

I'm not sure what to do if verifying the game cache doesn't work. Do you have problems with any other Steam game, or is it just Mass Effect

Well for the time being I only have 2 games installed on steam (ME1 and DoW2) but DoW2 runs fine. What is supposed to happen when I click on Verify Integrity of Game Cache. Nothing at all happens. It doesn't even close the porperties window. :/

[DavidSS]

Mighty_BOB_cnc wrote...

Are you running Threatfire antivirus or PC Tools Antivirus (pretty much anything by PC Tools)?

It will silently kill most Steam games with zero warnings in Windows 7. It took me like 4 months to figure that out since there were no warnings or popups.

https://support.stea...=9828-SFLZ-9289

 I am running Free Avast, if it is any help. I have made a firewall exception.

[SSV Enterprise]

A window titled "Verifying Steam files" should pop up when you click Verify Integrity of Game Cache, with a progress bar called "Validating Mass Effect file."



I have Windows 7, Avast free antivirus, and the Steam version of Mass Effect 1, and it works fine for me. I don't think any of those things together are the problem.

[DavidSS]

Is it Windows 64-bit?

[SSV Enterprise]

Yes, Home Premium edition.



If it still doesn't work, you could try uninstalling and reinstalling the game through Steam. I think you do that by right-clicking the game in the Steam library and selecting "Delete local content". I'm not 100 percent sure how that would work though, as I'm in no rush to uninstall the game myself.

[DavidSS]

I have already done that, and I am atm doing it If I open the game from C:\\Program Files (x86)\\Steam\\steamapps\\common\\mass effect the launcher works just fine. It even lets me change video settings! But if I click play, nothing happens

[Swoski]

David, i have tried all those things too and still it won't work. I contacted EA support and this is what they suggested i try. Haven't had time to do it yet, will in a few hours, i'll let you know how it goes (though i'm not too confident this will fix it...).



Thank you for contacting EA customer support.



I do apologize for the inconvenience you're experiencing with the game.



In order to help you with this issue I would request you to please accomplish the following before launching the game:



1. Empty your Temp folder to prevent file conflicts. Click here for steps on emptying your Temp folder:

http://support.ea.co...p?p_faqid=10705



2. Please end all background tasks to prevent conflicts with other programs. Click here for steps on ending background tasks:

http://support.ea.co...p?p_faqid=10700



3. Be sure you have the latest drivers available for your video and sound card.

http://support.ea.co...p?p_faqid=10711



4. Try lowering the Hardware Sound Acceleration setting on your computer to "basic". To do this, follow these steps:

· Click the Start button in the bottom left hand corner of your Desktop.

· Click on "Run".

· Erase any text already in the run prompt.

· Type in: dxdiag

· Click the OK button.

· Select the sound tab at the top of the tool.

· Set the Hardware Sound Acceleration Slider to "Basic".

· Click "Exit" in the bottom right hand corner.

[Mighty_BOB_cnc]

Hmm, I'm sure that AVG and Avast probably don't do the same thing as Threatfire, but humor me anyways?

Completely disable your antivirus (not "temporarily pause protection" I mean, completely shut it off, kill it's process(es), even prevent it from running on system startup if you have to), then launch steam (after, not before; with Threatfire at least, it does make a difference if you kill the process before or after starting Steam) and try to start Mass Effect.

Both AVG and Avast are listed along with Threatfire and a few others as antivirus programs that have been known to mess with Steam according to that Steam knowledge base article I linked.

[TruYuri]

Try running the MassEffectLauncher.exe or MassEffect.exe (in the Binaries folder) without Steam running. Yes, it will work, that's how I play.

Modifié par TruYuri, 31 juillet 2010 - 02:10 .

[DavidSS]

[quote]Mighty_BOB_cnc wrote...

Hmm, I'm sure that AVG and Avast probably don't do the same thing as Threatfire, but humor me anyways?
Completely disable your antivirus (not "temporarily pause protection" I mean, completely shut it off, kill it's process(es), even prevent it from running on system startup if you have to), then launch steam (after, not before; with Threatfire at least, it does make a difference if you kill the process before or after starting Steam) and try to start Mass Effect.
Both AVG and Avast are listed along with Threatfire and a few others as antivirus programs that have been known to mess with Steam according to that Steam knowledge base article I linked.[/quote] 

 I will try that, but without an antivirus, my computer is gonna be filled with virus in around 20 seconds

 [quote]Try running the MassEffectLauncher.exe or MassEffect.exe (in the Binaries folder) without Steam running. Yes, it will work, that's how I play.[quote]
 Gonna try that!

[DavidSS]

Swoski wrote...

David, i have tried all those things too and still it won't work. I contacted EA support and this is what they suggested i try. Haven't had time to do it yet, will in a few hours, i'll let you know how it goes (though i'm not too confident this will fix it...).

Thank you for contacting EA customer support.

I do apologize for the inconvenience you're experiencing with the game.

In order to help you with this issue I would request you to please accomplish the following before launching the game:

1. Empty your Temp folder to prevent file conflicts. Click here for steps on emptying your Temp folder:
http://support.ea.co...p?p_faqid=10705

2. Please end all background tasks to prevent conflicts with other programs. Click here for steps on ending background tasks:
http://support.ea.co...p?p_faqid=10700

3. Be sure you have the latest drivers available for your video and sound card.
http://support.ea.co...p?p_faqid=10711

4. Try lowering the Hardware Sound Acceleration setting on your computer to "basic". To do this, follow these steps:
· Click the Start button in the bottom left hand corner of your Desktop.
· Click on "Run".
· Erase any text already in the run prompt.
· Type in: dxdiag
· Click the OK button.
· Select the sound tab at the top of the tool.
· Set the Hardware Sound Acceleration Slider to "Basic".
· Click "Exit" in the bottom right hand corner.

Well, I am gonna try that then, I am reinstalling it atm, but I will be sure to tell you if this works, once it is installed again.

[DavidSS]

TruYuri wrote...

Try running the MassEffectLauncher.exe or MassEffect.exe (in the Binaries folder) without Steam running. Yes, it will work, that's how I play.

 Oh my god thank you! It worked! :'D Can't wait to play it! Thank you! Thank you! Thank you!

For those who have a similar problem, it starts up steam anyway, but this just works

[Swoski]

Haha, i got mine to work too but not in that way. I tried that but was still failing.



But MightyBob's advice seems to have done the trick!

I switched off AVG, restarted, then ran Steam as Administrator, and ran ME through Steam and it worked!

Kind of an annoying process if i have to go through it every time, but hey it beats not being able to play at all - in fact i just played 12 hours straight... o dear, bedtime.

Thanks everyone.

[DavidSS]

Swoski wrote...

Haha, i got mine to work too but not in that way. I tried that but was still failing.

But MightyBob's advice seems to have done the trick!
I switched off AVG, restarted, then ran Steam as Administrator, and ran ME through Steam and it worked!
Kind of an annoying process if i have to go through it every time, but hey it beats not being able to play at all - in fact i just played 12 hours straight... o dear, bedtime.
Thanks everyone.

 So you have no anti-virus on? :/

[Mighty_BOB_cnc]

You can always disconnect your ethernet cable from your computer and run Steam in offline mode and then start Mass Effect (aka, you can't get a virus from the Internet if you're physically disconnected from it).

[DavidSS]

Mighty_BOB_cnc wrote...

You can always disconnect your ethernet cable from your computer and run Steam in offline mode and then start Mass Effect (aka, you can't get a virus from the Internet if you're physically disconnected from it).

 Yeah ofc, but I can't play Mass effect while being online then :/.