32 réponses à ce sujet

[kurtsquirt]

Hi, bought origins today from ea store, then used Download manager, when i click play a error message came up.  I went on configure then scanned, it told me to reinstall.  How do i reinstall?  

[lizzbee]

What OS are you using? I'm wondering if the EA download manager has the same problems the retail installer does with Vista and Windows 7...

Modifié par lizzbee, 06 août 2010 - 12:08 .

[kurtsquirt]

Cheers for helping. I Have windows 7.

[lizzbee]

Have you tried running the download manager in compatibility mode and as administrator? I've made it a (probably bad) habit of installing just about everything on Win 7 in XP Service Pack 2 compatibility mode.

[kurtsquirt]

The download manager is fine i think, i'll try that now though. If i had the disc i'd be able to reinstall, i've got to find out how from download manager or ea stores, i'll try that , thanks. 

Using  Windows 7/ directx 10.0 ATI Radeon 5700 

if that helps at all.

Modifié par kurtsquirt, 06 août 2010 - 12:56 .

[lizzbee]

Your graphics card probably has nothing to do with it, TBH. I've seen some funky requests for graphics card specs in places where they're really not relevant ;-)



As a shortcut on Windows 7, you can always right click any program and choose "Troubleshoot Compatibility," and Windows will choose the right settings for your install. If you have more problems, can you give me a rundown of the installation procedure with the EA download manager? I've honestly never used it, but if you can give me some pointers on how it works, I might be able to help you troubleshoot it.

[kurtsquirt]

It might of been anti-virus software interfering i'm not 100%. The DM is very simple, after bought game, DM is free. There is just a "Start download" cue, very simplistic, after it's complete, "play" is only option. the "procedure" is mostly automatic. Clicking play doesn't work and scan said to reinstall dragon age.



Cheers for being patient mate or mate-ess, appreciated, sure it'll be worth all this huffing n puffing, wanted gaming pc for years

[lizzbee]

Mate-ess ;-) It sounds almost like how Steam installs games. I think the problem is that the download manager is using the Dragon Age setup.exe file to install as it downloads, but it doesn't tweak the compatibility and "run as admin" settings, since it doesn't have authorization to. When I installed the retail version, I had to run setup.exe in compatibility mode for XP and run as admin, and I'm guessing EA hasn't changed the configuration of the files.



I don't think it's your antivirus, but you might want to turn it off just in case. Also, maybe give the procedure a try after you've turned off the UAC. I'm trying to do a little Googling around to see if there's a way to get around the compatibility problem. It looks like there are issues with the download manager itself and Windows 7.

[lizzbee]

Just a quick question: are you running 64 bit Win 7?

Edit:  I did come across a "solution," hopefully.  It looks like you need to uninstall and reinstall the EA Download Manager itself, making sure to allow its installer to run as administrator, and setting compatibility mode to an earlier OS.  The site I read suggested running it in Windows 2000 compatibility mode, but I'm sure XP Service Pack 2 would work just as well.  It's probably easiest to just right click the download manager install file and "Troubleshoot Compatibility," just to make sure the settings will work.  Windows has as yet to let me down with that little utility.

And apparently some firewalls and antivirus programs have "issues" with it.  But since it sounds like the files downloaded all right, so that might not be an problem for you.  Before you hit "play" to try to install Dragon Age again, after reinstalling the download manager, turn off your antivirus and allow it through your firewall.  Also, just in case, temporarily disable UAC (Control Panel > System and Security > Change User Account Settings) until Dragon Age is installed.

Modifié par lizzbee, 06 août 2010 - 03:52 .

[kurtsquirt]

Yes, I've reinstalled "download manager". Thanks. I Just gotta find a way to reinstall it (DA:O), then should be sorted. People must of had this prob before, maybe i just suck at searching lol.  
Thx again lizzbee REALLY helpful   

Uninstall is the only thing i can think of trying, but seems like i could end up with no ££ and no game, i'm gonna lie down for a while, pc issues can get stressy! whoo

Modifié par kurtsquirt, 06 août 2010 - 06:26 .

[lizzbee]

kurtsquirt wrote...

Yes, I've reinstalled "download manager". Thanks. I Just gotta find a way to reinstall it (DA:O), then should be sorted. People must of had this prob before, maybe i just suck at searching lol.  
Thx again lizzbee REALLY helpful   

Uninstall is the only thing i can think of trying, but seems like i could end up with no ££ and no game, i'm gonna lie down for a while, pc issues can get stressy! whoo

No, you don't suck at searching-- there just don't seem to be any real answers out there.  The closest thing I could find was this, and the poor guy's still waiting for a working answer.  

social.bioware.com/forum/Dragon-Age-Origins/Dragon-Age-Origins-PC-Technical-Support/Can039t-Install-Awakening-2883300-1.html

When you're feeling more like dealing with your PC again, could you check to see what directory the download manager stored your downloaded files in?  I'm wondering if setup.exe is in that directory...  Probably a pipe dream, but it might be worth checking out.  If it is, I wonder if you can do a manual install from there after tweaking the compatibility settings.  Sorry if this post is going all over everywhere, but I just installed EADM just to see what it's all about.  Apparently, unless you changed the default folder where files are stored, it should be here:

C:\\ProgramData\\EA Core\\cache\\EADM\\

Editing with a new thought:  First, though, try hitting "Start Download" again, now that you've reinstalled the download manager with admin/compatibility settings.  If it's anything like Steam, the whole process should be virtually automatic, and things should install properly.  {cross out} I was doing a little reading on the download manager, and it looks like you can redownload for up to six months (?), so you should be able to start the installing process all over (double-check the license agreement, though).  ea-download-manager.software.informer.com/wiki/ {cross out}

Actually, after installing EADM, it looks like you can download "multiple copies" but they might be "limited over a few days" according to the license agreement.  I'm not sure what that means-- there aren't any specifics attached.  But I'm guessing you can re-download/re-install with the "Start Download" button.

Modifié par lizzbee, 06 août 2010 - 07:39 .

[kurtsquirt]

i justed uninstalled now "installing again, it's the same thing i already downloaded (so if what they sent me was corrupt i'll have to check out ea-stores).

Cheers for taking the time again, i'm turning everything off this time for download, hopefully faster.

[kurtsquirt]

Microsoft .NET Framework 2.0 SP2



"this product is not supported on x64 operating system"



-----

Last time i done everything auto, tried manual this time and the above came up.

[lizzbee]

kurtsquirt wrote...

Microsoft .NET Framework 2.0 SP2

"this product is not supported on x64 operating system"

-----
Last time i done everything auto, tried manual this time and the above came up.

Argh!   I remember seeing a thread from someone else who had the exact same error message come up... and so far as I can tell, there's no real solution for it.  Windows 7 comes with .NET Framework 3.5 as standard, and it's supposed to be backwards compatible, but some program installers look specifically for it as a prerequisite to install, and don't recognize later versions of the .NET framework.  I came across a kind of a "fix," I think, but it's a little complicated.  What it looks like happens, is that the version of .NET that you have installed somehow hasn't installed correctly, or, at least doesn't "appear" to have installed correctly on your computer.

Try this first-- this tool verifies that .NET Framework 2.0 SP2 shows up as being installed on your system.

blogs.msdn.com/cfs-file.ashx/__key/CommunityServer-Components-PostAttachments/00-08-99-90-04/netfx_5F00_setupverifier_5F00_new.zip

And the endless accompanying documentation:

blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

Not that it matters-- I ran the program on my computer, and it's fairly self-explanatory.  In fact, the first thing in the drop-down menu is .NET Framework 2.0 SP2.  Click "Verify Now," and it'll tell you whether that version of .NET has appeared to install correctly.  Close the "This Program Might Not Have Installed Correctly" box when you're done-- it's a free-standing program and doesn't "install" at all.

Tell me what the program tells you.

Just for my own reference later-- don't do anything with this yet...

blogs.msdn.com/b/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

[kurtsquirt]

"product verification succeded"



seriously appreciated, brightens my day seein ppl helpin eachother

[lizzbee]

I don't know how much you're going to thank me in a minute, because those results you got are what I was hoping you wouldn't   Because, really, the steps that last link in the post was supposed to happen just in case you weren't able to have your installation verified.  I'm going to give you one last thing to run through, based on the steps in the last link, just in case.  Your .NET installation seems to be just fine, but maybe this might work, or, more likely, it'll be a complete waste of time.

1)  Type "cmd" in the search box of your Start menu.
2)  When cmd.exe shows up in the search results, right-click it and "Run as Administrator."
3)  If you have UAC running, choose "Continue" at the popup.
4)  At the command prompt, type "sfc /scannow."  Make sure to leave a space between "sfc" and "/scannow."
5)  Wait, wait, wait, wait, wait.  According to the blog, this can take quite a while.

SFC will generate a log file in another directory, in addition to fixing critical file errors, that I might be able to help you out with.  My guess is, though, that there's absolutely nothing wrong with your .NET installation, and that there's something else that's a problem with the EA digital download, like sloppy coding on their end.  You might want to try another manual installation after doing this, and see if it'll work.  It probably won't though.

Pipe-dream possibilities if this doesn't work: upgrade .NET 3.5 to .NET 4.0.  or  Find a way to install .NET 2.0 SP2 in compatibility mode (probably a really bad idea...)  But we'll deal with these both *much* later.

For my reference, if you want help with the log file:
http://support.microsoft.com/kb/928228
http://www.vistax64....-dvd-files.html

Modifié par lizzbee, 07 août 2010 - 08:47 .

[kurtsquirt]

doing that now and thanks was for effort and will to help , results are bonus, it 16 percent now

[lizzbee]

You're very welcome-- I'm glad to *try* even if I'm not actually helping ;-)

[kurtsquirt]

windows resource protection did not find any integrity violations

[lizzbee]

That's what I figured. What version of .NET are you running? (Control Panel, Programs, Programs and Features) It should be listed under Microsoft .NET Framework [insert version].

I'm thinking an upgrade couldn't hurt (but it probably won't help, TBH). I've discovered, if you actually run Dragon Age (heh, sorry), that it helps a lot of crashing issues.

Here's the installer link for Framework 4:

http://www.microsoft...&displaylang=en

I don't know if you want to try to waste your time doing a manual reinstall of the game after you upgrade or not...  Definitely don't waste your time doing one before you upgrade .NET, since your install is just fine, and SFC did nothing at all to change anything on your system.

Modifié par lizzbee, 07 août 2010 - 09:41 .

[kurtsquirt]

i'm downloading now, i couldn't see which .net i'm using , wasn't listed, i would guess the one my pc came with

it verifid 2 others aswel 3 and 3.5 i think 

download complete .net framework 4 installed

Modifié par kurtsquirt, 07 août 2010 - 10:07 .

[lizzbee]

Probably 3.5-- it's the default with Windows 7.

[kurtsquirt]

it's done , accidentally edited old post instead

[lizzbee]

Can you try a manual install now? Or, first, maybe try this: set the setup.exe compatibility settings to Windows 2000, and then manually install.

What I think has been happening is that EA's digital download version of Dragon Age can't correctly read Windows 7's registry entries for .NET 2.0 SP2 even though they're there, and so it tries to install the bundled version of .NET 2.0 SP2, which won't run on a 64 bit system. I'm wondering if jiggering the installer's compatibility settings to Windows 2000 might get it to read the registry entries correctly.

If this doesn't work, I'm going to try to research my pipe dream #2 scenario about installing .NET 2.0 and see if it does anything devestating to your system.  That might take a while, so apologies in advance...

Modifié par lizzbee, 07 août 2010 - 10:39 .

[kurtsquirt]

set the setup.exe compatibility settings to Windows 2000 how to do that lol?