65 réponses à ce sujet

[Syvere]

I believe BioWare is using a master server which the game contacts and uploads the character profile to. Master server then syncs the data with slave server(s) which is what is used for social website and profiles. I think the problem is that the data is not deleted from the master server when the user deletes characters from his profile thus when the master server syncs data to slave server it also transfers all the old character profiles back to it.

Modifié par Syvere, 12 novembre 2009 - 11:50 .

[Syvere]

Darth Midville wrote...

I've since disabled (from within the game) the uploading of character info to the site. Since I did that, I've noticed that the characters are not reappearing. Apparently the uploading of character information has to be enabled in the game for this to happen.

Read my previous post to see why the characters reappear on your profile page.

[Syvere]

Darth Midville wrote...

Syvere wrote...

Read my previous post to see why the characters reappear on your profile page.

I have. I haven't found anything to confirm that that is in fact how Bioware has their servers set up. But what you suggest sounds logical and would certainly explain the phenomenon I'm seeing. My post was intended to give the devs as much info as possible about what I'm seeing at my end, to help them track down the problem.

I remember seeing a BioWare post about their network architecture. I just don't remember where it was.

[Snoteye]

Probably this one.

[Client.nt]

Snoteye wrote...

Client.nt wrote...

bumping, anyone got an answer on this?

No, no one has an answer to this, and I'm going to report you for spam if you don't stop bumping. As far as problems go, this one is criminally minor, and unless they have a fair idea of what's causing it they're probably not going to bother looking too much into it until the more critical problems have been solved. If you let this ruin your game experience, you never really wanted to play the game all that much to begin with.

I'll add that I prefer to pretend that the time the developers don't spend replying to every single thread is spent on something more useful, like, say, developing. There's a rather good chance this report has been registered, and whether it has or not, if it isn't fixed in a week or two someone else will file a similar report.

Wow, thanks for the nice reply bud, you're a real community worker and loves his fellow players with the truest consent!

Anyway, thanks for the info, ill keep an eye out.

[Mortirus]

...
I deleted the characters by manually dragging their folders out of the Bioware::Dragon Age::Characters folder in my docs folder. So I don't believe the game is actually uploading data for older characters (unless it's storing this data somewhere else I don't know about). It looks as if the uploading of current character data by the game is somehow causing the server to recover older deleted data and display it as well.
...

The funny thing is that I don't have any old characters in my docs folder when I deleted them in game menu but they keep coming back to my online profile...

[Snoteye]

Client.nt wrote...

Wow, thanks for the nice reply bud, you're a real community worker and loves his fellow players with the truest consent!

I like to help people. I don't like to see people presume they are somehow more deserving of help than others. Problems should be dealt with according to their severity versus difficulty of fixing, not how often users can post in the same thread (without adding anything, that is). Right now there are people who have actual problems -- account registration mishaps, inability to register game, inability to upload characters, etc. -- things that prevent them from fully enjoying the game. This problem is an annoyance for a select few people but it doesn't break anything or prevent you from playing, and you can even still share your new characters with friends. If you're so worried about people seeing your old characters, disabling uploading seems like a viable work-around for now. Your post is somewhat ironic because despite the thick layer of irony you're pretty much spot on.

Mortirus wrote...

The funny thing is that I don't have any old characters in my docs folder when I deleted them in game menu but they keep coming back to my online profile...

The problem does not seem to be uploading characters or telling the game not to upload (anything), but telling the server what to delete. The delete function (on this site) has indeed worked up until recently but Syvere is likely right in that the web interface is not properly communicating with the master server that contains all the data. I doubt deleting a character from within the game was ever meant to delete it from the site but the point is that right now you can't submit a delete request (to the master server) in any way at all. As for why they only come back when playing (with uploading enabled), that can be explained in a couple of ways, for instance by the delete function successfully removing the character from the slave but not the master server (although that one explanation does seem unlikely; the request should go directly to the master server).

[Syvere]

Snoteye wrote...
As for why they only come back when playing (with uploading enabled), that can be explained in a couple of ways, for instance by the delete function successfully removing the character from the slave but not the master server (although that one explanation does seem unlikely; the request should go directly to the master server).

Actually the way it works is that every time you save a game it uploads that character info to the master server. Master server's data is replicated to slave servers which are used for social website. Now the problem is that when this master server data is replicated to slave servers is replicates all your profile data. And because the delete character link only deletes the character data from slave server this means that every time the data is replicated the old characters come back because at this point the delete character link doesn't delete the character from master server.

They broke this feature some time earlier this week when they rolled in the new social site build.

Modifié par Syvere, 13 novembre 2009 - 12:37 .

[Mortirus]

It's quite logic what you write, so now it's time for Bioware to tell us if and when they are going to repair this.

[HemisH]

Add me to the club of deleting characters from the Manage Character from my profile here, only to see them coming back over and over again.

[tjfday]

Add my name to the list of those affected.



To make things worse, the character I'm actually playing in the game isn't showing up at all on the social site. He has the same name as one of the characters that keeps undeleting itself, so I'm not sure if the two issues are related.

[Syvere]

Jesse PM'ed me a moment ago and they have identified the issue. No word on the fix though but I expect they'll fix it in the next build of the social site if not sooner.

Modifié par Syvere, 13 novembre 2009 - 08:43 .

[Jesse van Herk]

The problem was a backend API at EA was changed without warning and our code no longer works. We will get a fix as soon as possible, but unless you have maxed out your space for DA data, this shouldn't affect your use of any part of the site.

[Syvere]

Jesse van Herk wrote...

The problem was a backend API at EA was changed without warning and our code no longer works. We will get a fix as soon as possible, but unless you have maxed out your space for DA data, this shouldn't affect your use of any part of the site.

Thanks for posting here as well.

For those people who don't know what a back-end API is can look my previous posts as to why this is happening. Since the back-end API (Application Programming Interface) changed without notice and BioWare has implemented their functions in a certain way (following the API before the change)  BioWare's code for deleting characters doesn't work because the servers don't speak the "same language" anymore. I hope this clarifies the reason for most of the people.

Modifié par Syvere, 13 novembre 2009 - 08:54 .

[Syvere]

Darth Midville wrote...

 This is very good news! Insofar the root of the problem is in the API, rather than in Bioware's code, this could account for more than just our inability to delete our characters. 

You are correct, sir. It depends on what exactly EA changed in the API. And rather than changing the API again, it's usually more viable to change the code that uses the API. 

[Neil Decurio]

First of all, fantastic game, it has yet again managed to deprive me of sleep (wich is a good thing considering I am diagnosed with hypersomnia). I decided after my initial playthrough, to create a second character more or less based upon my first one--so he has the same name, but will revolve around maximizing the potential for EXP, gold and loot. Plus I really wanted to play as an Arcane Warrior Blood Mage, rather than a Champion Templar. He's my 'ultimate' save project, so to speak, for future DLC released.

Thus I decided I wanted to delete the original Decurio from my profile. This worked fine after a little visit to the Manage Characters page and hitting the Delete button. It worked fine, for a while that is. Every now and again, he decided to pop up. (Just recently today as well.) At first I wondered if it had anything to do with all the achievements I unlocked on my first playthrough, but figured they are stored seperately, since they didn't disappear after deleting the character. I understand now there is changes in the API that has caused this though, so I am not too bothered by it at the moment.

One thing did make me wonder a bit on the Screenshots though. Since I didn't really want to have screenshots on my profile from my first character, but rather from my second playthrough, I went and visited the Manage Screenshots page and Deleted all of them (did so in-game as well for that matter--except for the Achievements ones since I won't get those on my new character afaik.) and although they were gone from the Screenshots page, under my first Decurio's Story page, some of them do show up in the Story entries, even when they are gone from Screenshots. I guess this can be due to there being duplicates stored for the Story page and the character as well, but it could also be that although I deleted the trace of them from the Screenshots page, they are still stored somewhere and didn't actually get deleted. Regardless, it would also explain why it says I have 71 screenshots uploaded while Screenshots doesn't show more than recent 9 from my new playthrough. I do hope that after there has been fixes made, that it will be possible for me to get rid of all those 62 other screenshots not related to my 'new main', so that he can rather have his screen captures uploaded.

I saw now that the Manage pages are currently not available, so I can only assume there is a fix being worked on (like basically has been stated a couple posts above me anyways).

At any rate, it's not game-breaking for me, that is my own personal opinion, the game runs fine without my profile being updated as often as I'd like and that I can't upload all the screenshots I'd want due to 62 screenshots not being possible to manage. I'll welcome the fixes as they come though.

I must add that I do enjoy the fact that there are these online profiles here. It gives me an extra sense of achievement and it adds to the ability for the community and myself to show how we played our stories and how we accomplished various things. Bragging rights one could also possibly call it. It's a single player game, but it gets a slight MMO feel to it since you can still 'show off' to friends and strangers.

Modifié par Neil Decurio, 14 novembre 2009 - 09:39 .

[Mortirus]

It looks like they turned "Manage Characters" off but haven't repaired anything yet.

It's not a sulution but I hope it's a sign that they're going to do something about it, not only switching it off.

[BeachxBit]

I am having this problem too  I mean, I love the game, so maybe the online stuff isn't a huge issue, but regardless it's driving me crazy anyway. I only have one character in the game, there are no other characters in my docs on the computer but everytime I come to the website it says I have 3 characters, none of which are my current character, and I can't get it to delete them. Or upload the character that I am playing. *sigh*

Modifié par BeachxBit, 16 novembre 2009 - 02:32 .

[Client.nt]

We just have to wait until there a fix :-(

[drewciferpsn66]

Yes its BROKEN.. my character isn't properly updating at all.. and deleted characters keep popping back up on my profile even after I goto MANAGE CHaracters.. DELETE.. they come back like a bad girlfriend everytime.

[drewciferpsn66]

Thing is I KNOW its working to some degree because my achivements ALWAYS update within an hour of playing, but my character is locked at level 7, and deleted characters just keep coming back.