22 réponses à ce sujet

[UniteHumanity]

Hey everyone,

Thanks in advance for reading and hopefully helping out.

So Dragon Age worked perfectly fine on my computer when it was running Windows Vista.  Last night I upgraded to Windows 7 and reinstalled Dragon Age.

Now I'm receiving a "Failed to detect supported video card" error message.  It sure supported it a few hours ago!

Same computer, same video card, different OS 2 hours later... 

Please help! 

Thank you so much!

Danny

[JackM]

Have you installed the same version of graphic drivers than with your previous OS?

[UniteHumanity]

I've updated the graphics drivers in Device Manager under "Display adapters" so they're current, but am unsure how they relate to those of the previous OS.

[JackM]

What are your graphic card brand and model?

[UniteHumanity]

This is what confuses me. I definitely had a graphic card at one point (may have been onboard) but now it's not showing up in Device Manager. I'm looking under "Display Adapters" so I believe I'm in the right place.



All is says now is "Standard VGA Graphics Adapter", but this doesn't seem right.

[JackM]

So your graphic card drivers are not installed. First find what is you graphic card brand and model then go the manufacturer web site and download the appropriate drivers. If your are using a laptop, you may have to go on the computer manufacturer web site instead as some company use specific drivers for their models.

PS: on a second though, check also in Device Manager for any device with a yellow exclamation mark next to it (they can be grouped under the Unknown Devices entry). This means that the device is incorreclty configured generally because of missing drivers. You have to download and install the appropriate driver for each of these devices.

Modifié par JackM, 15 août 2010 - 09:46 .

[Gorath Alpha]

UniteHumanity wrote...

I've updated the graphics drivers in Device Manager under "Display adapters" so they're current, but am unsure how they relate to those of the previous OS.

Wrong thing.  Microsoft trails behind by six months to a year and a half.  You go to the 3D company that produced the graphics chip, which doesn't include Intel, only ATI and nVIDIA.  Systems with only Inttel crap for video aren't supported, and get you the opposite of respect.  All you get is a sneer and a horse laugh for being so crude. 

Factually, if you really don't know, you probably have no video card, and shouldn't be here without one.  Here is the basic training article to use to learn what your hardware is ) or take it back to the store to get a proper game playing machine).:

PC Hardware Basics for Gaming (and inventory of Components):
social.bioware.com/forum/1/topic/58/index/509580

Windows Vista/Windows 7 Minimum Specifications
OS: Windows Vista with SP1, Windows 7
CPU: Intel Core 2 Single (or equivalent) running at 1.8Ghz or greater
AMD 64 (or equivalent) running at 2.0Ghz or greater
RAM: 1.5 GB or more
Video: ATI Radeon X1650 256MB or greater (this is already edited)
(*VERY* stupid here, not a 1550 -- should be the X1650 XT)
http://www.gpureview...1=472&card2=385
NVIDIA GeForce 7600 GT 256MB or greater
DVD ROM (Physical copy)
20 GB HD space

(Note: IMO, the practical choices for the two video cards above should be the Radeon X1650 XT , and the Geforce 6800 GT, at least,  - it will take a Radeon  X1800 GTO) for better than Medium textures)

Modifié par Gorath Alpha, 16 août 2010 - 03:02 .

[UniteHumanity]

Thanks so much for your help. Thankfully I found no yellow exclamation marks in Device Manager.



But I can't determine what graphic card brand and model I have. I figured Device Manager was the best place to determine this - but it's not there.



In what ways can I determine brand and model? Once I know, finding & installing the drivers will be a snap.

[lizzbee]

I like this little utility: System Information for Windows. I recommend the non-installable version. What it does is tell you pretty much every last detail of the hardware and drivers on your system.

http://www.gtopala.c...w-download.html

Modifié par lizzbee, 15 août 2010 - 10:14 .

[JackM]

Right-click on the "Standard VGA Graphics Adapter" entry in Device Manager and select Properties. Open Details tab. Under the drop-down menu you should see a line starting with:

PCI\\VEN_[XXXX]&DEV_[YYYY]...

If you give me the XXXX and YYYY value, I should be able to find what graphic card you are using.

[UniteHumanity]

Gorath,



I see you posting on many threads regarding video issues, and there is a reason I wrote my own.



Because you missed it in my original post, I was playing Dragon Age for months and months on THIS computer. I was playing the game no problem until upgraded the OS, the graphic capabilities are exactly the same.





JackM,



How can I determine such?

[JackM]

As I explained in my previous post:



Right-click on the "Standard VGA Graphics Adapter" entry in Device Manager and select Properties. Open Details tab. Under the drop-down menu you should see a line starting with:



PCI\\VEN_[XXXX]&DEV_[YYYY]...



And post [XXXX] and [YYYY] value (these are hexadecimal values with 0-9 digit and A-F letter).

[UniteHumanity]

JackM,



I've scoured through the entire list several times and can't find PCI\\\\VEN.



I did find about 25



{3ab22e31-8264-4b4e-9af5-a8d2d8e33e62}[1]

{3ab22e31-8264-4b4e-9af5-a8d2d8e33e62}[2]

{3ab22e31-8264-4b4e-9af5-a8d2d8e33e62}[3...25]

[JackM]

You seem to be in the wrong place.

From Windows main menu, select Run..., type "devmgmt.msc" (without the quotes) and press Enter.
You should now see Device Manager window. Expand Display Adapter entry to find your graphic card. Right-click on it and select Properties. In the new panel, open Details tab. In the drop-down list, select Hardware ID and you should see the string I am speaking of in the bow below.

Modifié par JackM, 15 août 2010 - 10:43 .

[UniteHumanity]

Got it!



PCI\\VEN_8086&DEV_2A42&SUBSYS_02621028&REV_07\\3&18D45AA6&0&10





Thank you LizzBee the SIW download worked perfectly!

[JackM]

This is Intel Mobile Graphic that cannot be used to run DA:O (see the Vista/7 minimum requirements here: http://dragonage.bioware.com/game/faq/). I really do not understand how you were able to run this game under Vista which such a graphic card.

Modifié par JackM, 15 août 2010 - 10:49 .

[UniteHumanity]

What?! Yea and it ran great on Vista! Smooth and non-glitchy at all.



So I need to reinstall Vista to play this game? Ugh.



Is there no other way around it? I got so far into the game!

[lizzbee]

UniteHumanity wrote...

Got it!

PCI\\\\VEN_8086&DEV_2A42&SUBSYS_02621028&REV_07\\\\3&18D45AA6&0&10


Thank you LizzBee the SIW download worked perfectly!

YW :happy:  I tend to prefer the Lazy™ way.  That's one of those little utilities I keep around just so I don't have to go digging around for everything in Device Manager or through my endless pile of manuals for my mobo mobel number.

As far as what to do with the Intel graphics-- I have no clue.

I'm not surprised that you're getting the message, if as JackM says, it's an Intel integrated graphics card.  It's not supported officially by Dragon Age.  What's weird to me is that it worked under Vista, but not Windows 7.  What I'm about to say is probably absolute heresy both to system admins everywhere, and hardware enthusiasts also, but can you locate your old Vista drivers?  If so, you might be able to run them in Windows 7 under Vista compatibility mode.  I'm not sure just how touchy graphics card drivers are, but I've been able to run a few drivers here and there in compatibility mode quite successfully on both Windows 7 and Vista.  Example: I'm running XP printer drivers on 7, and ran old XP Realtek drivers on my old Vista install.

[JackM]

lizzbee wrote...

YW :happy:  I tend to prefer the Lazy™ way.  That's one of those little utilities I keep around just so I don't have to go digging around for everything in Device Manager or through my endless pile of manuals for my mobo mobel number.

Just FYI, I use only one web site for this: http://www.pcidatabase.com/ (no software to install)

Modifié par JackM, 15 août 2010 - 11:03 .

[lizzbee]

JackM wrote...

lizzbee wrote...

YW :happy:  I tend to prefer the Lazy™ way.  That's one of those little utilities I keep around just so I don't have to go digging around for everything in Device Manager or through my endless pile of manuals for my mobo mobel number.

Just FYI, I use only one web site for this: http://www.pcidatabase.com/ (no software to install)

Nice!  I'll bookmark this.

[xXeternal_darknessXx]

I am having a similar problem as described above but I am running win7 with an ati9600 256meg graphics card and 1 gig of pc1066 ecc rambus RAM a p4 2.4 ghz processor I am having the video card not supported error. whats the deal here? please help as this is the only game I have at the moment and cant get even to the initial game screen

[basdoorn]

xXeternal_darknessXx wrote...

I am having a similar problem as described above but I am running win7 with an ati9600 256meg graphics card and 1 gig of pc1066 ecc rambus RAM a p4 2.4 ghz processor I am having the video card not supported error. whats the deal here? please help as this is the only game I have at the moment and cant get even to the initial game screen

You have an Ati 9600 card as in the old AGP card? That card is from 2003 and performs less than my (very) old Ati 9700 card back from 2002... there is no way this card should run Dragon Age. If it ran under Vista, I honestly do not see how. Are you sure it is not an NVidia 9600?

Modifié par basdoorn, 18 août 2010 - 08:44 .

[Gorath Alpha]

basdoorn wrote...

You have an Ati 9600 card as in the old AGP card? That card is from 2003 and performs less well than my (very) old Ati 9700 card back from 2002... there is no way this card should run Dragon Age. If it ran under Vista, I honestly do not see how. Are you sure it is not an NVidia 9600?

The 9600 replaced the 9500, and wasn't even as good as it was.  From a performance point of view, it should have carried the number "9300", although there was an "XT" model that overlapped with the Vanilla 9500 card's performance range.  ATI was working on the Xbox360's video components, and had a large lead on nVIDIA at the time, so they extended the life cycle of the 9500 / 9700 with the 9600 / 9800. 

None of that generation's graphics cards had any capability to handle pixel shader SM-3 code.  They were Dx8 (9200 / 9250) and Dx9.0"a" capable only.  Interestingly, although the 9600 is quite old, it's better at SM-2 than the OP author's terrible HD 2400:

www.gpureview.com/show_cards.php

Beyond the two aspects of that error message's reasons for appearing, which were already enough, we've seen it more recently for the DA2 Demo almost a year later, when the screen resolution didn't match the display's type.  It won't accept 4:3 ratio settings for either wide ratio display type, nor vice versa. 

Modifié par Gorath Alpha, 19 juillet 2011 - 01:27 .