14 réponses à ce sujet

[cardero]

Hello,

I am attempting to use the balance of my points to purchase the DLC "Golems of Amgarrak". It costs 400 points and my balance indicates that I have 640 points remaining.

When I attempt to complete the purchase after logging into the game, I receive an error: "Sorry, your request could not be completed at this time. Please try again." Over and over.

Interestingly (and what I suspect is the cause of this error), the email the I originally registered my account under in Jan2010, and subsequently purchashed points to, seems to no longer be recognized. Almost as if it was flagged as inactive. I have reactivated the account (through standard "new customer" registration) and I can now login and see my point balance.

Yet I still get that error when trying to purchase the DLC.

Any ideas? Please assist, thanks!

Regards.

[loljared]

Hey there, i'm facing the exact same issue with the same DLC.



Unfortunately, your theory doesnt apply to me. I've used the same email account and have never changed it in my profile. I was even able to purchase Darkspawn chronicles after encountering the error and yet i'm still unable to purchase Golems of Amgarrak.

[ardifs]

same here

[Thandal N'Lyman]

Add me to the growing number of customers who cannot obtain the product for which we've already paid!

Modifié par Thandal NLyman, 01 septembre 2010 - 04:12 .

[genjiglove]

Ah, me as well! I've been able to download and play Warden's Keep and Leliana's Song. Amgarrak, however, comes up with the above listed error message every time! Hopefully support is working on a solution for us.... =D

[teh_spikey]

Same issue here. I purchased and played through Leliana's Song and Darkspawn Chronicles no problem yesterday, but still cannot get Golems of Amgarrak. I have exactly 400 points remaining.

[Ayashin]

I tried to buy it through "http://social.bioware.com/page/da1-dlc" but when I click "complete purchase" it says that my purchase is being processed and then the webpage is refreshed, with no change at all. My points are the still the same as they were before I tried to purchase Golems of Amgarrak.

Modifié par Ayashin, 02 septembre 2010 - 10:44 .

[Eleinehmm]

Add me to the can't-get crowd too.

[Erlik]

Same problem here.

[loljared]

TanithAeyrs wrote...

Got a reply back from customer support. Doesn't tell us much, but at least they are working on it.
Response pasted below:

Hello,

Thank you for writing to Electronic Arts customer support.

I apologize for the inconvenience you are facing. I would like to inform you that regarding the difficulty in purchasing of "Golems" DLC, our engineers are known about this issue and they are searching for the problem and it will be fixed soon. We would like to request you to wait till our resolution come's out. We would appreciate your patience regarding this issue.

If there is anything else we can help you with please let us know.

Thank you,

From social.bioware.com/forum/1/topic/58/index/4622103

Modifié par loljared, 01 septembre 2010 - 02:30 .

[cardero]

Update: Seems to be working for me now. Package is downloading.



I didn't change anything on my side.

[loljared]

yep its working. yay

[LyciusLamia]

Don' keep trying if it fails. It keeps adding charges to your account. I have 11 pending charges amounting to over $150, even though it said the transaction didn't go through.

[bmc.1203]

So is there actually a solution to this problem or are we all up the creek without a paddle?

[Breathless]

Not. Sorry, wrong topic.

Modifié par Breathless, 02 mars 2011 - 05:53 .