71 réponses à ce sujet

[Selakah]

So today I decided it was finally time to check the Golems DLC and it turns out I can't buy it.

I've got 640 BioWare points on my account, but when I try to buy the DLC through the in-game menu it gives me this message: "Sorry, your request could not be acompleted at this time. Please try again later."

I then tried to buy it through the official website. When I check the box accepting the terms of the contract and hit "Purchase", nothing happens.

Given I never had any issues with the previous DCL, is this just a temporary problem with their servers or is the issue on my side? I just find it a little ridiculous that their servers readily accepted my $5 purchase of BioWare points but won't let me spend them to get the DLC.

Modifié par Selakah, 31 août 2010 - 02:06 .

[knnit]

WOW...nice to know someone is having the exact same problem



I have downloaded all other DLC with ease but no matter what I did I could not buy the Golem DLC.



When I downloaded through the in-game menu it gave me "Sorry, your request could not be acompleted at this time. Please try again later."



So, I tried downloading from the bioware website. However when I have agreed the terms and clicked on the purchase button, the message "We are processing your request" comes out but then the page just refreshes and nothing happens.



I am guessing this is a problem with the DLC as I downloaded Leliana's Song on the same day with no issues.



If anyone has found a solution your help would be very much appreciated

[Selakah]

Yah I am getting exactly what you are getting. It's pretty irritating because I bought BioWare points just for this DLC.

[neush24]

Exact same problem here. I've been trying all morning. This is really annoying.

[snackrat]

Maybe they temporairly made it unavailable for purchase given the authorisation and loading issues the rest of us have been having...?

[ernis123]

yep same thing here.

[neush24]

I just sent an email to ea customer support. Hopefully that will draw someone's attention to this problem.

[harrykim306]

Im having this problem also tried to download today keeps saying sorry unable to process your request, glad I am not the only one having this problem.



Hopefully they know of this and it will be fixed soon.

[TanithAeyrs]

Ditto. Same problem for me. Trying to buy it for the PC. No previous problems with downloading DLC (Leliana's song, Ostagar, Shale, Soldiers Keep, or any of the ME DLC). I bought the points last night and tried last night and again this morning - no luck.



I was wondering if this might be a problem because I haven't installed the latest patch (I was worried that it might interfere with my mods). But it seems that the problem is more universal than that.

[neush24]

Ahhh EA answering beside the point....



I got an answer on how to recover failed downloads, along the lines of what can be found in the "Redeemed DLC Unofficial Troubleshooting and FAQ (PC Only) " sticky thread.



The problem is that we can't *spend* our points!



Hopefully EA will understand this time...

[knnit]

@TanithAeyrs

I have installed the 1.04 patch and still it's not working so doesn't seem like a problem with the patch. Also I need to mention that I just bought Leliana's Song earlier today and it worked fine, so it seems like the problem lies with the Golem DLC

[loljared]

+1



I hope its downtime for a fix for all the game breaking bugs i've been reading about.

[TanithAeyrs]

I'm on a chat with an tech rep right now - hopefully we'll get some answers - will post what he tells me

[lokac]

Same problem

[TanithAeyrs]

tech rep said it might be an IE 8 problem with Golems - will try switching browsers.

[lokac]

i try buy with forefox and opera, its same :-(

[knnit]

the problem is even downloading in-game does not work

[lokac]

yep, it just say for short time "processing request" and then that message "sorry..."

[TanithAeyrs]

Yeah, no dice with firefox. will try to get back on a chat again.
Linked this thread in my e-mail to tech support - maybe we'll get some help.

Modifié par TanithAeyrs, 31 août 2010 - 05:33 .

[The_Internet]

I'm having the same issue. I reinstalled and updated Dragon Age and Awakening, then used IE, Firefox, Chrome, and the in-game purchasing options to no avail. I really hope this gets worked out.

[lokac]

Its problem with server who need make authorisation, cant be nothing other.

I find this dlc on torrents, download it and manual install with daoupdater but now this addon is unauthorized and when i try make authorization i get again "sorry..., try again later" because server dont whant accept my 400 ea points with or without dlc installed.



I try first buy dlc ingame like all other dlc's, then with few diffrent browsers on web, then i turn off Comodo FW but nothing dont help.

This looking same like in WoW when blizz have problems with log server; you can try type your user name and pass whole day but you will not pass util they fix it.

[Selakah]

Just had a live chat with EA customer support. Between all the canned responses I managed to get something along the lines of:



"I just checked and this is a reported issue with this download. Our engineers are working to resolve this issue. There's no ETA."

[TanithAeyrs]

thanks Selakah for the update. Let us know if you hear anything else. I'll post if my e-mail generates a response

[knnit]

did the problem just came up recently or has it been around since the release of the Golem DLC? Has anyone here installed the Golem DLC successfully?

[The_Internet]

I just got off of chat and got the same answer Selakah did. No ETA, but the technician said to give it 24-48 hours before contacting EA Help again.