71 réponses à ce sujet

[jnicholson56]

I am having the same issue not with the Golems DLC but all DLC. I just registered my copy of the Deluxe Edition I got off Steam in June and I can't get any of the freebie stuff or the feastday dlc that I bought yesterday. :-(

Oh I forgot to add that I did come across a message in game at some point that said it could not contact the server to download my purchase.  I think it was when I tried getting it through the journal.

Modifié par jnicholson56, 02 septembre 2010 - 12:51 .

[jhsjfhjkjksdjkfjkas]

Pakuska wrote...

May I refer ya all to http://social.biowar...8/index/1589484 its about the same issue.

I have tried that solution and it doesn't work.

It seems to be an issue on there end not ours

That post is also from a different DLC

I have come across problems like this in the past and that solution above worked every time but in this case it wont.

[Vankraft]

Just purchased multiple DLC consecutively, and currently only having an issue with buying "The Golems of Amgarrak".

[Malmern]

jnicholson56 wrote...

I am having the same issue not with the Golems DLC but all DLC. I just registered my copy of the Deluxe Edition I got off Steam in June and I can't get any of the freebie stuff or the feastday dlc that I bought yesterday. :-(

Oh I forgot to add that I did come across a message in game at some point that said it could not contact the server to download my purchase.  I think it was when I tried getting it through the journal.

After you have registered your cd-key on social.bioware.com
(My Games>Register Games),
select Profile>Redeem Promo Code,
and try inputting your cd-keys there and restart the game,
hope that helps.

[neush24]

I just got another clueless response from EA...


"We will pass the information you have provided to the development team. Regretfully we do not have information on if or when a fix will be put in place. They are however collecting data from the community and are examining solutions if they determine enough customers have the problem and the problem is technically addressable with a patch, or if a work around is possible. Certainly development will use the information gathered to ensure that this problem does not occur in future releases, however it is impossible to guarantee that this will ever be fixed in the current version. If you are not interested in tracking this issue on the message board, please know that you will automatically be notified if an official solution to this problem in the form of a work around or patch is discovered.

In the mean time, I am notifying my supervisor that you have an unresolved problem that we have no fix for. We at EA customer service make every attempt to resolve each issue, but sometimes a resolution is simply not possible due to problems beyond our control."

Modifié par neush24, 02 septembre 2010 - 03:19 .

[flimzor]

They could have told me there was an issue I just bought points for this DLC and gues what? Y~AY not available try again!



Im gonna put in a claim through my credit card and get money back.

[Ygolnac]

LOL, i decided to come back to DA world after a month passed on other games and they aren't selling me the new DLC.

Well, by fortune i already had bioware points and i did not purchase them to buy GoA, i will use them for ME dlc that work realy better and never gave me issue.

Since then my return to DA universe is delayed, going back to more serious software houses games.

Good work Bioware!!!

[Nathan Willis]

Hello all, thanks for the reports of the problems here. I've just been tipped off to this thread and I'm forwarding along the relevant information so we can get this resolved for you soon. Apologies for any inconvenience!

[ernis123]

It works! yay! Downloading now Thanks.

[Seppuku69]

+1 - again.

Just had livechat, posted below:



Mach: Hi, my name is Mach. How may I help you?

: Hi, Bought 400 points for GoA DLC, and got the common "bugger off, you can't d/l it" error that EA are aware of. Was wondering if you know when this will be fixed?

Mach: I'm sorry for the inconvenience cause to you.

Mach: Please provide me the the e-mail address through which you login to the game.

:***********@hotmail.com

Mach: You haven't got the DLC?

: Try to "buy" with points, but get the "Sorry your request could not be completed at this time, please try again.. " message that a lot of people on the forums are also complaining about

Mach: Ok, and you have not being charged the points, correct?

: correct

Mach: Ok

Mach: This is a temporary issue and our engineers are already aware of this. They are working to resolve this as soon as possible. I would advise you to please wait for some time and then try again to login and play the game online. If the issue persists, you can contact us again. We will be happy to assist you.

Mach: it will be resolved as soon as possible.

Mach: For all this inconvenience I'm giving you 100 points from my side as a compensation.

Mach: Is that good enough for you?

: Nah, sorry. that would't even buy the feastday pack, whatever that is. I'd prefer my credit card to be reimbursed, and I'll buy it again when the tech issue is sorted.

Mach: Ok

Mach: Is there anything else I can do for you ?

: Will you arrange the reimbursement?

Mach: Which DLC are you trying to buy?

: Golems of Amgarrak

Mach: Well I would have provided that to you free of cost but I don't have that with me right now.

: Well, that's a much better offer, which I would accept & just wait for the tech issue resolution

Mach: Do you want any other DLC?

: Well, in a few days time I would be hoping to be able to d/l Witch Hunt

: but current DLC, not really fussed

Mach: Well I can offer you Lion's paw or Wicked Oath.

: They don't appear in my available DLC...

Mach: Ok

Mach: I'm providing you 400 points so that you can buy your next DLC.

Mach: Now, that is what I can last offer you.

: That's good enough for me mucker. I'll keep my fingers crossed for the tech boys :-)

Mach: haha

Mach: Ok, please check your account now.

: Aye, account up to 800 points. Cheers matey

Mach: Great!

Mach: Is there anything else I can do for you ?

: Email the tech nerds to not go home until they've sorted it? Apart from that, job's a good'un. Cheers.

[Seppuku69]

Nice for a blue post whilst I was chatting!



Still, as folks can see from my post above, **** about a reimbursement, and you end up with a bogoff - buy GoA, get Darkspawn Chronicles free! (assuming Witch Hunt is more than 400 points, ofc)

[Vankraft]

ernis123 wrote...

It works! yay! Downloading now Thanks.

Confirmed.

[Seppuku69]

Woohoo! GoA now downloading!



Not a bad result, wait an hour, get 400 points for my trouble :-)

[The_Internet]

Also working for me now as well.

Hope everyone (finally) enjoys it!

[alfredog1976]

Worked for me too

[jhsjfhjkjksdjkfjkas]

I new they would fix it eventually

[Thandal N'Lyman]

So... let me get this straight. Over two days of people letting EA  know that there was a problem, and nothing done.
 
 PC Disapproves: -50 to EA.

ONE HOUR after Nathan pops up to say he was just tipped-off about the issue and would forward it to the DLC Team, and it's FIXED?!?
PC Approves: +15 to Nathan!

Way ta' go, Nathan!

Modifié par Thandal NLyman, 03 septembre 2010 - 12:35 .

[jnicholson56]

Malmern wrote...

After you have registered your cd-key on social.bioware.com
(My Games>Register Games),
select Profile>Redeem Promo Code,
and try inputting your cd-keys there and restart the game,
hope that helps.

Sorry when I said I registered I meant I did this process.  Of course I start the game up and nothing is downloading.  Guess it takes a bit before it starts.

[juraj75]

Yep, it works again.

[frost.mage.mari]

Mine has also come through, thank you Bioware

[DragonEmpire83]

Finally the GoA DLC works! Thank you Nathan Willis!! Your Geth skills had saved the day!

[lokac]

got it