13 réponses à ce sujet

[Joshd21]

Okay,

Here is what happended. I normally play dragon age orgins with the awaking disc and not the orgins disc. With either one of the disc you could play orgins. I registered my cd key on the website and you can view my list of achivements to confirm I really bought the product.

Now I was cleaning my place and somehow lost the orgins dics. I was trying unstall the game and reinstall it because lenias song DLC wasn't working at the time..that's when I discovered the lost disc

Do I have to buy a new one and will it be linked to my DLC that I already bought? which is every DLC that has came out expect the last one or can one be mailed to me...I'm not sure how that works to buy a new disc is 39.99 and I don't make rockstar money

Thanks for your help

[JackM]

If you still have your DA:O CD Key, you can activate your game on EA Store web site to access to a digital download for this game.

[darkshadow136]

JackM wrote...

If you still have your DA:O CD Key, you can activate your game on EA Store web site to access to a digital download for this game.

He is right as long as you still have the CD key for origins you should be able a digital download for the game.

[Joshd21]

Is the CD key the one I used to register it on this form so I could post in the spoilers section and if so. If I can't find my CD key laying around is there some way for me to find it on this forum?



I registered since the first week of dragon age orgins. It was a dumb mistake to lose the disc I agree. I'm just hoping that I can find a way to find my cd key online since I used it to register on the forum and hopefully be able to install it again



Thanks once more for any suggestions and advice

[Dragoon001]

You can get a replacement DVD from EA as long you still have your invoice or other proof of purchase.
Best you contact EA support for details http://support.ea.com/

EA Warranty (Click)

Requested Information:
Explanation of your situation
First and Last Name
Return Address
E-mail Address
Phone Number
PACKAGESLIP.pdf, attached belowReplacement Costs:
PC-CD products: $13.00 USD
Sony PlayStation 2, Sony PLAYSTATION 3, Microsoft Xbox, or Microsoft Xbox 360 products: $20.00 USD
Nintendo GameCube, Nintendo Wii, Nintendo DS, or Sony PlayStation Portable products: $15.00 USD
Sony PlayStation products: $15.00 USD
Nintendo Game Boy, Nintendo Game Boy Color, or Nintendo Game Boy Advance products: $15.00 USD
Jewel Case classics products: $7.50 USDMailing Address:
Electronic Arts Warranty Department
9001 N I-35 Suite 110
Austin, TX 78753

Modifié par Dragoon001, 04 septembre 2010 - 08:43 .

[Joshd21]

Dragoon001 wrote...

You can get a replacement DVD from EA as long you still have your invoice or other proof of purchase.
Best you contact EA support for details http://support.ea.com/

EA Warranty (Click)

Requested Information:
Explanation of your situation
First and Last Name
Return Address
E-mail Address
Phone Number
PACKAGESLIP.pdf, attached belowReplacement Costs:
PC-CD products: $13.00 USD
Sony PlayStation 2, Sony PLAYSTATION 3, Microsoft Xbox, or Microsoft Xbox 360 products: $20.00 USD
Nintendo GameCube, Nintendo Wii, Nintendo DS, or Sony PlayStation Portable products: $15.00 USD
Sony PlayStation products: $15.00 USD
Nintendo Game Boy, Nintendo Game Boy Color, or Nintendo Game Boy Advance products: $15.00 USD
Jewel Case classics products: $7.50 USDMailing Address:
Electronic Arts Warranty Department
9001 N I-35 Suite 110
Austin, TX 78753

I apperciate this post I really do. However to pay 13.00 bucks to replace a CD and for it to arrive weeks perhaps in the mail. Me not being having not the most paitence in the world would rather buy the game new again.

Though downloading online does sound nice too. My question now is there a way I can find my CD KEY that I used to register the game on the fourm, somewhere on the fourm? I used the CD KEY to post in the spoilers section perhaps that data was saved?

My profile shows several achivements and for DLC that is the proof I have that I owned the game.

Thanks for anyone to can help me out

[JackM]

Unfortunately, there is CD key storage/retrieval feature on this forum.



If you have the original manual of DA:O, your CD Key should be printed on it.



If DA:O is still installed on your computer, you may also select Configure in Launcher panel then click Game in the left-hand column to display your CD Key(s) (Origins and Awakening)

[Dragoon001]

With an invoive or other proof of purchase you may inquire your registered CD from EA support. It's even possible to get an replacement key and have the old one disabled. Just search the EA database for keyword "replacement".



Have you considered to contact EA support?

[Joshd21]

Dragoon001 wrote...

With an invoive or other proof of purchase you may inquire your registered CD from EA support. It's even possible to get an replacement key and have the old one disabled. Just search the EA database for keyword "replacement".

Have you considered to contact EA support?

Well yes, I thought since EA is one company and Bioware was another I would not  be able to do anything. However just as you mentioned I should contact EA support. I did just that a few hours ago the following is a result of what was said.

I showed the rep in the chat room that I registered the game back in 2009 however it has been nearly a year and that product key on my manaul I couldn't find. (Also I actually found the Dragon Age Orgins disc after looking around the house)

So I have the Dragon Age Orgins Disc however it required me to have a product key which I didn't have. I was concered that I would have to re-buy the game for 20-40 dollars plus tax. However after a lengthy talk with the rep and confirming on Bioware Fourm that I indeed did have the game and invited them to look at my list of achivements etc

After speaking back and forth and for about a period of twenty minutes the rep said "I am making an expection since you are a loyal EA customer and will provide you with a different product key" so YAY I found the dragon orgins disc and then not having the product key to the nice rep offering me the product key. I was happy to say the least since I think they used the word "expection" they don't normally do that

[Mr. Gerbz]

*Exception.



Also, I might try this too, as I have lost my game disc as well due to moving to another house.

[Joshd21]

I'm now having a second problem however. When I go to click on "installed content" it shows nothing. I bought every DLC they have expect for the last two and it shows nothing even open to purchase

[Dragoon001]

Did you check this page http://social.biowar...ntitlements.php
if your DLC entitlements are listed?

[Joshd21]

Yes the DLC I have bought are not listed in game. When I click on that link you provided however I am taken to the list of DLC I have bought and in it includes "Lelians Song", "Darkspawn Chrocines" etc.



I'm trying to manually click on the link and download them but I am getting a message says "installed but DLC unaurthoized" I don't know how or where to start Leians song but it says installed

[Dragoon001]

Hmm, let me tap in the dark.
I guess you reinstalled Dragon Age with the new CD-Key you got from EA Support?
If that the case I suspect the DLC' are not only tied to a EA/Bioware account (like they claim) but also to a specific CD-Key.
Because you can see your entitlements over the link I gave you, and your profile here is tied to the CD-key you registered earlier.

So somehow you need to merge you DLC's with the new CD-Key. I highly recommend to contact EA-Support again.
Alternatively try to update your registered CD-key here.
Vist this page http://social.bioware.com/user_bw_games_register.php
and click on "Click here to remove registration", then re-register with your new CD-key.
But I DO NOT recommend to use this is, because I suspect that your player profile is bound to your CD-Key.
It could reset your achievements. Not sure,  it's just speculation.