131 réponses à ce sujet

[Marvin_Arnold]

gmf1111 wrote...

Even if I am logged out, I am still prevented from loading up my saved games that were created prior to this issue and still receive the message that I need the content authorized. My game was installed after the DLC issue happened so maybe that is my issue.

Yes, that is exactly your problem. As I said in my previous post, you need to have had your DLC authorized online once BEFORE this manure happened.

[Kimiya]

guys, the engineer i spoke made me delete my entire DLC content. The idea was to re-download it from the game itself. All 3 tabs are empty. Is there anyway to get the content back without having to reinstall the game? I was also wondering, what if you kill the updateservice and just run the game local with the content enabled. Anyone tried this?

If this was a true fix, then those who just purchased the game or just recently tried to install it, would not been having the same issue as the rest of us. Then if by chance you were to reload the game, there may be the issue where you may have lose some content of your saved games or charachters. 

Modifié par Kimiya, 12 avril 2011 - 04:08 .

[Marvin_Arnold]

The only chance to play right now is if you had already authorized your DLC before this mess happened. See link in my sig for more information.

[Kimiya]

As I've stated or attempted to do so. That is working for me, only thing is, this mess still has to be cleared up. At some point I will want to be logged in, so I can have access to my content for DA2.

[Rakonteur]

Kimiya wrote...

As I've stated or attempted to do so. That is working for me, only thing is, this mess still has to be cleared up. At some point I will want to be logged in, so I can have access to my content for DA2.

Or for those of us who can't play at all.

[pens9091]

Just throwing my drop in the well: I just purchased the Mac version of the Ultimate Edition. The DLC code was rejected during installation by an 'internal server error' and therefore my three downloadable content tabs are currently empty.

I opened a chat session with a tech who pointed me to this forum and said to watch it. I questioned they tech that it looks like this problem has been going on for several days with no resolution and he repeated the techs are working on it. I asked the tech, how will I know the problem has been resolved? He said, watch this thread.

So moderators, the techs are pointing everyone here. Hope you get an answer to us "soon".

[ChrisFFXI]

I purchased the Ultimate Edition for Mac, and installed everything fine. However, I had loads of trouble getting everything authorized, and contacted EA support twice. The last person directed me to instructions to modify a file in the Bioware folder, changing values from "1" to "0", I guess bypassing the authorization requirement. All my DLC showed up as "Enabled" in my game then, with no "unauthorized" sign next to them.

However, I believe now that this was a bullcrap of a help session to make me go away. None of the DLC quests are working properly in-game, notably with places not coming up on the map. One example is Sulcher's Pass. That showed up in my game, and I met with the merchant who gave me the golem rod (except the rod never showed up in my inventory). The village I'm suppose to go to is not on my map, and the quest shows up as completed.

Another example is Warden's Keep. Levi Dryden is in my party camp, but every time I agree to help him, he remains there with an exclamation mark over his head. And Stone Keep never shows up on my map.

Yet another example is Return to Ostagar. I got the random battle, and Ostagar is big and yellow on my map. When I reach about halfway there, however, the game shuts down with a message, "Unable to load area". Then I'm taken back to the start screen.

I believe my issue is actually that I never got a promotional code to authorize DLC on my account. I don't have things like "Warden's Keep" and "Witch Hunt" in My Redeemed Content on the Bioware Social Network site. I registered my copy of Dragon Age: Ultimate Edition for Mac with my EA account using my Activation Key, but I got a bunch of random things for Dragon Age II.

I've e-mailed EA Support about this, and they keep giving me answers as if my content is unauthorized. His last response was another "sorry", and a redirection to post in this thread and watch it. I am seriously getting upset now. Has any other person whose digitally downloaded the Mac version of Ultimate Edition had this problem? Not being able to authorize DLC because of a missing code that EA refuses to give me?

[Kimiya]

ChrisFFXI wrote...

I purchased the Ultimate Edition for Mac, and installed everything fine. However, I had loads of trouble getting everything authorized, and contacted EA support twice. The last person directed me to instructions to modify a file in the Bioware folder, changing values from "1" to "0", I guess bypassing the authorization requirement. All my DLC showed up as "Enabled" in my game then, with no "unauthorized" sign next to them.

However, I believe now that this was a bullcrap of a help session to make me go away. None of the DLC quests are working properly in-game, notably with places not coming up on the map. One example is Sulcher's Pass. That showed up in my game, and I met with the merchant who gave me the golem rod (except the rod never showed up in my inventory). The village I'm suppose to go to is not on my map, and the quest shows up as completed.

Another example is Warden's Keep. Levi Dryden is in my party camp, but every time I agree to help him, he remains there with an exclamation mark over his head. And Stone Keep never shows up on my map.

Yet another example is Return to Ostagar. I got the random battle, and Ostagar is big and yellow on my map. When I reach about halfway there, however, the game shuts down with a message, "Unable to load area". Then I'm taken back to the start screen.

I believe my issue is actually that I never got a promotional code to authorize DLC on my account. I don't have things like "Warden's Keep" and "Witch Hunt" in My Redeemed Content on the Bioware Social Network site. I registered my copy of Dragon Age: Ultimate Edition for Mac with my EA account using my Activation Key, but I got a bunch of random things for Dragon Age II.

I've e-mailed EA Support about this, and they keep giving me answers as if my content is unauthorized. His last response was another "sorry", and a redirection to post in this thread and watch it. I am seriously getting upset now. Has any other person whose digitally downloaded the Mac version of Ultimate Edition had this problem? Not being able to authorize DLC because of a missing code that EA refuses to give me?

If you took time to read this thread, you will see it is related to bioware server issue, as those of us who has had the game, can nolonger play unless we are logged out. Our content is also showing unauthorized, when prior to last weekend we were playing just fine. This is a known problem and engineers at bioware is supposedly suppose to be working on it. Has nothing to do with what operating system is being used.

[ChrisFFXI]

I took the time to read the response the EA representative sent me, and this thread. I realize this thread is about content being unauthorized, but I was told to post in this thread, so I posted my problem.

[sweng40]

Yep, me as well, since Friday. I have the added bonus of being advised to completely uninstall and reinstall the game...twice. The first time, after an 8 hour download, I still had all my saved content, but of course could not play. Now I can not even download, I keep getting an error at 26% completion. As frustrated as everyone else and waiting, oh so patiently.

[kdarnell]

Ok, guys. I figured something out. I have this same problem and none of the so called solutions worked. I have just finished uninstalling and deleting all my DAO files(after making a copy of my characters folder, incase Bioware gets their act together) and reinstalling the game(for the 3rd time). After seeing the "unauthorized" once again, I edited the AddIns.xml file. I got a "unable to load module" error on all my DLCs. I looked in my Addins folder and it was empty. I went to the content section of my profile on this social site and started saving the dazip files. Now I only have 3 at the moment and am waiting for the others to finish; but when I unziped the files into the addins folder, the DLC (that I had added) worked when I was not loged in.

I apoligize if I am repeating already posted info. I have been dealing with this issue since Thursday night and I didn't want to read through all 5 pages of this thread.

I will update this when I have finished with the dazip files.

Modifié par kdarnell, 13 avril 2011 - 04:48 .

[Rubberman]

ok Mine have started back up have to wait till next month to dl the filles but they seam to have sorted the isue out for my account.  i have been having the isue since sat. and placed a ticket after trying the solutions i found online. their caned solution hope everyone elses has started back up.

Modifié par Rubberman, 13 avril 2011 - 05:00 .

[buttnine]

DLC is no longer unauthorized, bioware points are showing up and newly purchased dlc will download, but now I'm getting an "install failed" error for the new dlc. I contacted support, and here I am again.

[sc0pe]

Guys, my "download progress" showed up with an exclamation mark. It looks like it's letting me download the content. It shows up "enabled" @ the installed content tab. Looks good so far. Some downloads take a while so il update this post when im able to actualy play the content.

[Rubberman]

buttnine wrote...

DLC is no longer unauthorized, bioware points are showing up and newly purchased dlc will download, but now I'm getting an "install failed" error for the new dlc. I contacted support, and here I am again.

I had the same problem I cleared the addons folder within the my docs section and reran the DA and all was well from that point I had to manuly install feastday packs and blood armer found here http://dragonage.wik...ontent_(Origins)

It looks like they have all installed prprely now

edit note if you look at the wiki page you can find the actule folder to delete in the addons of the failed packages and just delete those folders for the ones that are failing for you.

hope this helps.

r

Modifié par Rubberman, 13 avril 2011 - 03:08 .

[TenTentacles]

Mine appears to be working. Yay! Thank you, Bioware dudes.

[Rakonteur]

looks like its fixt.

[Dalia]

Mine is still giving the same error as before...hoping it's just some sort of gradual fix, or I'm going to be reeeeally upset

[Kemsit2]

Mine is not fixed yet.

[Kimiya]

its working for me today.

[Marvin_Arnold]

For those whose DLC is still "unauthorized", also check out the sticky threads in the PC tech section. There is at leaast one thread dealing with DLC problems. There are several possible issues unrelated to the recent server outage.

Modifié par Marvin_Arnold, 13 avril 2011 - 09:01 .

[LadyBanshee]

I talked to Customer support and they said it was a "known issue" and they will fix it as soon as possible. Then they sent me here..LOL

[Kimiya]

When I first saw post that it was fixed, I attempted, and got unauthorized. So I closed game. I then went to my bioware page, logged in. Clicked on "profile", then chose "your registered game content." Then I reopened my game and all my dlc content was enabled and authorized.

[Dalia]

I've checked out several threads on ways to fix the DLC issue (deleting and re-installing the DAUpdater, clearing download data, etc) and I'm still getting the same error as before. I'm getting pretty confused, especially since a lot of people seem to no longer be having the problem.

[CaptainChaos7]

Haven't tested it yet, but all content is enabled, YEAH!!