Questa discussione ha avuto 55 risposte

[stuffingam]

hey guys this happened to me just now, but I fixed it. All I did was go-on live chat on the EA support and just told the agent my problem, and it was sorted out right then and there...in under 10 minutes, I recommend others do the same...

(btw, i used paypal if that makes a difference?)

[Solce]

ok ill try that when i get a chance. thanks in advance...hopefully.

Modificata da Solce, 09 ottobre 2010 - 04:24 .

[Psychotic Deformity]

right...

so basically EA is telling me I have to deal with Paypal since they didn't get any money and Paypal is telling me I have to deal with EA since they can't do anything about something "virtual" (which is irrelevant if the item hasn't been paid at all! - but the money is gone from my account that's a certainty.)

This thing is a total mess... I don't even know what my next step should be, beside forgetting about those 13,94 euros entirely.

Modificata da Psychotic Deformity, 13 ottobre 2010 - 10:45 .

[Psychotic Deformity]

Sorry for double posting but support was kind enough to give me my points in the end, which I think is quite generous. It took time but finally the situation is resolved!



The fear of having to use Paypal again is there however... I guess it's just bad luck but still. Don't wanna go through that again!

[KillerSir751]

I've sent 3 emails to different EA and Bioware emails. All saying the same thing. I paid about 3 days ago for 560 points for the Kasumi DLC. Still don't have the points, or a return email. **** Bioware AND EA and their stupid, terrible customer support.

[Krakanrok]

Speaking of customer support... is even possible to contact Bioware? Yesterday I bought some DLC for DA2 and installed them on my pc with no problem... but I can't accutally use them! I can see them in my list of DLC but can't activate them!
I can't understand how to expose my problem, since every method to contact Bioware was impossible