29 réponses à ce sujet

[SIim Charles]

So I destroyed my  Normandy lithos and submitted the pitures to the Bioware Store. Guess what I get back? They tell me they will only replace TWO of my lithos. This is just completely unacceptable, I was under the impression that they were going to reprint them and send out the same # to replace the damaged ones. I guess that makes two of my friends and the board member I promised to sell to at cost  SOL. I cannot believe we were not informed of this. If I had known I wouldn't get them replaced, I would have just kept the damaged ones. This is just unconscionable BS. I cannot even begin to describe how livid I am right now.

**** getting a refund, we should have been informed that this would happen before we submitted pictures. I am just going to stop going before I saw something awful, but *** ******* I am pissed off right now.

[KingofaIICosmos]

Holy cow that is bad. Fortunately mine arrived just fine, but that is terrible business.

[SIim Charles]

After reviewing the correspondence, there is not even the slightest hint of "we are not going to replace all of them", the rep even says that they will try and replace the numbers I lost.



Just horribly misleading every step of the way. There is no mention ANYWHERE, not from Jedi in his topic, not in the message the customer service sent to me. They know darn well everyone would rather have a replacement than their money back. This is just awful.

[stardazzled]

Jed mentioned that they're only going to reprint images if the stock isn't sufficient. And I would have waited for an answer on how many I should destroy. I can understand you're pissed now, but it seems to me like a misunderstanding.

Additionally if the number of damages exceeds our hold back, which at the moment it doesn't appear that it will, we'll be able to have additional prints signed with the destroyed numbers.

(from the thread about exchanging damaged Normandy's, the initial post)

Modifié par stardazzled, 07 septembre 2010 - 09:48 .

[SIim Charles]

Whatever, I don't even care if I get good numbers back, give me #496-#500, I don't care. But to only replace TWO? And not tell anyone before-hand? Ridiculous.



I told them in an email prior to destroying the lithos which numbers I had, they knew I had 5 lithos and they still did not mention that only 2 would be replaced. That is unacceptable and borderline dishonest.

[SIim Charles]

And it isn't like this information is something they couldn't be expected to anticipate. Half the people on this board ordered more than two. They had to know this would be an issue, and to not tell anyone is unacceptable business.



It is also their fault that so many lithos were damaged. Even the people who aren't getting replacements are reporting bent corners. They are dropping the ball on a problem of their own making. There aren't many things that are going to ****** people off more.

[SIim Charles]

stardazzled wrote...

Jed mentioned that they're only going to reprint images if the stock isn't sufficient. And I would have waited for an answer on how many I should destroy. I can understand you're pissed now, but it seems to me like a misunderstanding.

Additionally if the number of damages exceeds our hold back, which at the moment it doesn't appear that it will, we'll be able to have additional prints signed with the destroyed numbers.

(from the thread about exchanging damaged Normandy's, the initial post)

THEN WHAT's THE PROBLEM? Obviously the demand is exceeding the hold-back, because they are screwing me over. Obviously they are NOT going to do what Jedi said they would.

EDIT: I don't know where you are seeing a misunderstanding on my part? Jedi pretty much said that we will get replacements no matter what, even if they have to reprint. Obivously that is not the case.

Modifié par SIim Charles, 07 septembre 2010 - 09:54 .

[BioWareStore Jedi]

So Charles - I get that you're pissed and reasonably so, but my request would be if you get information that isn't in line with what you've heard with me send me a PM to check before getting all bent out of shape. We will replace all Normandy Lithographs, period, end of story. I'll check into where the confusion is get it sorted out.

[Beocat]

Slim... I'm not sure I really feel sorry for you. There were a lot of people who didn't get any at all and you managed to get your hands on five?



Also, do you always have to make a big scene on the boards every time you have an issue with customer service? I'm beginning to think you are an attention seeker.

[SIim Charles]

Yes, because I have gotten upset on two occasions about extremely poor customer service, I am an attention seeker.



I apologize for getting upset, but I just found this situation to be particularly irritating. Maybe if communication was better over at the Bioware Store, this could have all been averted. There is a pretty big divide between " we will replace all damaged lithos" and "tough luck, here's two." I had promised lithos to three people and the idea that I was going to have to welch because of misinformed customer service reps got me a little bent out of shape.



And, as I have explained numerous times (and quite often to you, Beocat), at least 3 of the lithos are going to someone who is not me (either at cost, or free), and I would guess the 4th will be as well. Would you like me to lie to you from now on and just pretend like everyone involved bought one for themselves? I am really getting sick of explaining this.

[Tocquevillain]

The Charles doth protest too much, methinks.



"I have explained numerous times...at least 3..."



Keep going.

[Damsel of Distress]

SIim Charles wrote...

Yes, because I have gotten upset on two occasions about extremely poor customer service, I am an attention seeker.

Can we agree that start starting a topic and ranting in five different posts all within the space of an hour may be, just a tad, excessive?

Modifié par Damsel of Distress, 08 septembre 2010 - 12:50 .

[SIim Charles]

Tocquevillain wrote...

The Charles doth protest too much, methinks.

"I have explained numerous times...at least 3..."

Keep going.

I won't insult you, but maybe you should reread what I actually said.

[SIim Charles]

I was upset because I thought I had been lied to and would have to tell my friends to blow $200 on ebay because Bioware store wasn't in the mood to follow through.



Hopefully this gets resolved soon, and we can put it behind ourselves.

[Damsel of Distress]

And given that you said on the Trading thread that NOBODY is dumb enough to sell their lithographs at original value, can you see why people might be a little dubious about your claims of altruism?

[SIim Charles]

That was in a topic where people were talking about Citadels/Omegas/Illiums/etc., I also mentioned that I would be much more willing to sell cheap to people I knew in real life, as opposed to online people who I have never met and have no idea if they will just turn around and flip it on ebay for 10x what I sold it to them for. IRL friends /= online barely-even-acquaintances.

Honestly, nearly everything on this board that I get criticized for are things that people take miserably out of context.

Modifié par SIim Charles, 08 septembre 2010 - 01:18 .

[GuidoTheKillerPimp77]

http://redclaycitize...808b0970c-320wi

SIim Charles wrote...

I was upset because I thought I had been lied to and would have to tell my friends to blow $200 on ebay because Bioware store wasn't in the mood to follow through.

Hopefully this gets resolved soon, and we can put it behind ourselves.

I am shocked, shocked!!! at your level of outrage given the fact that you are a self-admitted liar.

Your hypocrisy knows no bounds.

[SIim Charles]

.....I don't even

[ShepardOsiris]

Bottom line is, that Charles should have made sure his facts were straight before flying off the handle like a Krogan who ate a lunatic who ODed on Red Sand, However, I have to agree with him that too often, communication is horrendous coming out of the Bioware Store.

Due to some issues I had, I opted to ship my damaged lithos back to the store, at my own expense. I was told by customer service that it would take about 2 business days from the time they got my damaged lithos back, until they would be shipping out the replacements. So I shipped them back promptly almost 2 weeks ago now, they arrived at the Bioware Store, Sunday, August 29th.

I waited until last Wednesday the 1st, and sent an email asking if they had an update, mostly because I had to go out of town and wanted to know if I needed to make arrangements to have someone to make sure the lithos didn't sit out in the rain or something. I got no response.

Finally nearly a full week later, I hear back that they did process the damaged lithos and they will be sending out my LITHO (singular) soon. That's great, but I sent you three of them. So then I have to go get clarification on that. I did then get an invoice that has 3 lithos being sent to me, so I hope all is well.

After my experience though, I do have some understanding of how Charles must feel, because they tell you one thing, and then do something else, and then Jedi posts something, but the Store customer service people tell you something completely different sometimes, and it really wears down your patience. It's even worse when it's taking 3 times as long as they say it will, and your not getting any information back from them or the wrong information. And this isn't the first issue I've had with them over the last couple of years either.

So, yes, he should have just waited till the smoke cleared to go off about it, but I get it.

Modifié par ShepardOsiris, 08 septembre 2010 - 10:09 .

[erik212]

I have every litho since Illium but Normandy... looks like there's no hope now once the backups run out. I'd take a damaged Normandy at retail price right now.

[SIim Charles]

I understand that I can come off as abrasive and irritable, but I will just run down my experience with the Bioware Store, so maybe you can get an idea of why I have so little patience for these guys.



Order #1: Glitch on store page would only allow me to buy one litho at a time, so I had to purchase 4 lithos in 4 separate orders. I sent them an email asking if they wouldn't mind sending them together and saving us both some shipping money. They got back and said that it would be no problem. More than a week later (after no refund or shipping confirmation) I contacted them again and got an irritable rep that said it was my own darn fault for ordering separately and basically that they would get to my order when they get to it.



All the lithos eventually arrived, but pretty heavily damaged. I opened a case, submitted pictures, waited a week, asked if they had any news for me, waited another several days, asked again if they were doing anything about it, waited another couple days, no responses. Finally I get a ridiculously over-the-top letter from some bent-out-of-shape rep who basically told me to **** off. I contact Jedi, he apologizes, situation eventually sorted out.



Order 2: Ordered 3 or 4 lithos, got a cancellation notice 22 days after my order. Rep gives me an "apology."



Order 3: Went off without a hitch.



Order 4: Canceled after 12 days of waiting. Jedi apologizes



Order 5: All lithos arrive damaged, uninformed rep gives me incorrect and infuriating response. Fight breaks out on the dance floor. Jedi apologizes, says he'll sort it out.





Now that is a pretty bad track record, it isn't as bad as when Amazon tried to steal $1,400 from me before the BBB stepped in, but it is pretty bad.

[KingofaIICosmos]

GuidoTheKillerPimp77 wrote...

http://redclaycitize...808b0970c-320wi

SIim Charles wrote...

I was upset because I thought I had been lied to and would have to tell my friends to blow $200 on ebay because Bioware store wasn't in the mood to follow through.

Hopefully this gets resolved soon, and we can put it behind ourselves.

I am shocked, shocked!!! at your level of outrage given the fact that you are a self-admitted liar.

Your hypocrisy knows no bounds.

You people really need to stop selectively reading. I already explained in a previous topic that I specifically asked Charles to post the litho on ebay because I did not have a Paypal account. He set up a private listing and I bought it from him at a price we determined on these boards. As I also stated, I know his ebay account and he has never listed another litho. If you have a problem with people selling on ebay to board members for a price pre-determined on these boards, but no problem with people simply coming to deals on the boards and going through Paypal, then YOU are the hypocrite. We have bought and sold to each other on several occasions and our transactions have always gone through without a hitch.

He probably did over-react here, but I understand his frustration. There is no need to bring up things that have already been clarified, simply because you don't like to read anyone's posts but your own.

[GuidoTheKillerPimp77]

Slim Charles wrote . . .

I was just making stuff up in that email, I was trying to give the guy an idea of trade values on lithos and made up approximate prices and acted like they were my sales. The user I talked with couldn't actually find any of those sales on ebay because they did not exist. I have never sold anything but an Illium and a Citadel, both to users of this board through private deals (though we went through ebay for the Illium deal because the buyer did not have Paypal). I believe I even talked to you on a couple occasions over the past few months about possibly swapping a Citadel for an Omega (a guaranteed money-loser if I intended to sell eventually). You can check my ebay account, I would have had no reason in the past to use an alternate account for sales. I had no idea this misunderstanding with the board would come up.
http://social.biowar...ndex/2771796/57

I take issue, sir, with anyone who purposely deceives another board member and then cries foul when the shoe appears to be on the other foot. That is the epitome of hypocrisy.

To be clear, the issue here is the self-admitted devious and deceitful behavior on the part of Slim Charles, which I find particularly egregious given that it was presented under the guise of providing useful information. Once someone admits to "making stuff up" how can anything that person says be taken at face value?

As Damsel of Distress mentioned, some of us may be more than a little skeptical when Charles orders 5 Normandy lithos and then claims to have solely altruistic intentions.

[Beocat]

GuidoTheKillerPimp77 wrote...

To be clear, the issue here is the self-admitted devious and deceitful behavior on the part of Slim Charles, which I find particularly egregious given that it was presented under the guise of providing useful information. Once someone admits to "making stuff up" how can anything that person says be taken at face value?

As Damsel of Distress mentioned, some of us may be more than a little skeptical when Charles orders 5 Normandy lithos and then claims to have solely altruistic intentions.

This dishonesty is the root of what bugs me about it as well. 

I am also abhorred by the fact that he explodes on the forums with every hiccup in his ordering.  For a company that has replaced his large order of lithos and then replaced the replacements again, and continually assisted him and bent over backwards to help him many times in the past, he sure has an uncivilized way of being respectful and grateful by repeatedly poisoning their reputation through the forums.  It makes me feel as if he is trying to bully the company into getting his way.  Very brutish and very immature.

[DukeOfNukes]

Yeah, charles seems a tad sketchy. I'm particularly annoyed because I'm a long time BioWare fan, and I didn't purchase the Normandy because I thought someone else (who didn't already have a number of them) should get "my" copy. Instead, people like you purchased 5 and will most likely be selling the majority on ebay...