Ragnarok133 wrote...
Fiasco? Really? This is not a fiasco. This is a minor inconvienice at the worst and a slight annoyance otherwise. So what you may not be able to get it today, you already paid and they will provide it when they make sure no other errors exist. They probably want to double and triple check to make sure any possible errors are fixed
Putting a major, well hyped product up for sale and then being unable to deliver on it because at first you were uploading it at the 11th hour, and second the file was completely empty, is a huge fiasco. It speaks volumes about incompetence and lack of quality control with the people that bioware hires to get us our products.
I'm not one of those people who wants someone fired, or is screaming about a refund, or claims they will never buy another bioware product.
But it's a big, ridiculous error on bioware's part. It will make me more cautious when purchasing products from them. I probably will only buy the ones I REALLY want, as opposed to ones I might be inclined to purchase on a whim. Because, you see, when someone makes buying their products a hassle, you buy less of them.
That's why getting out product should be as easy and trouble-free as possible. Last night I had to spend 5 minutes looking for a way to buy bioware points so I'd be able to easily get the Shadow Broker DLC today. That's very silly. There should be a big link on the front page telling me that I can buy bioware points any time I like just by clicking it.
Really professional companies understand that you want to streamline things like, "getting money from your customers" and "getting the product to the paying customers". If it's an easy, and trouble free process to buy things from a company, they tend to get more business, their customers aren't frustrated, and everyone wins.
I LIKE bioware's products and that's why their shoddy online business model upsets me. I would prefer it if they would spend the time to get their house in order so I don't trip over piles of dirty laundry on the floor when I come to visit.