1421 réponses à ce sujet

[Estelindis]

Thanks for the nicely-worded post, Mr. Gamble. I'm sure it's been a busy day for Bioware. I hope you get some good sleep tonight. :-)

[Hyper_gateway]

Michael Gamble wrote...

Hi all,

Thank you so very much for being patient while we worked behind the scenes to figure this out. Since we found out about the issue this morning, a team of us haven't stopped working on it.

We appreciate your loyalty to our game, and our success with DLC is because of you all. So sit back, and enjoy LotSB.

Again, we thank you for your understanding today.

You guys have done a relatively fast fix if you want my comment, things like this always got delay for more than one day. Thank you for the hard working today, and now you guys can finally sit back and relax.

Oh, one more thing. By all chance they you can tell us what want wrong?

[morldore]

Everybody and their mother is downloading the file right now. lol. It's gonna be slow.

340 kB/s not terrible imo. Considering the server loads.

Modifié par morldore, 08 septembre 2010 - 01:08 .

[Delixe]

shep82 wrote...

Delixe wrote...

Michael Gamble wrote...

Hi all,

Thank you so very much for being patient while we worked behind the scenes to figure this out. Since we found out about the issue this morning, a team of us haven't moved from our chairs in order to fix it

We appreciate your loyalty to our game, and our success with DLC is because of you all. So sit back, and enjoy LotSB.

Again, we thank you for your understanding today.

No, no sir thank you.

You're so pissed about the problem you can't even acnkowledge they worked their ass off to fix it? Sad.

What are you talking about I was thanking the man. I haven't complained about this at all, only to say I was disappointed.

[olozhika]

I just thought I would explain what is going on from a professionals view on the subject.

Too much testing goes on to release a useless packet of 0's, the packet would have been tested many, many times.
By simple observation, it seems that the problem is NOT caused by:

 - Failed Q&A - Reason being that there is too much of it, BioWare could have provided DLC much quicker had it not gone through Q&A, why do you think they posted it as news on their website, because it was in development? Or why did they show a trailer, because it was not fully made yet?
The DLC has probably been ready for a month at least, but since then been going through test after test.
----Source: Professional Developer

 - The system that links your purchase to your account - Reason being that it would most likely not show up on your registered promotions list, because it does, and it allows you to download the DLC, it shows it is ok.
This system, based on observation does not give unique EXE files out to unique members. What happens is that the system will register a purchase and make a database entry that X user owns Y file and adds it to their promotion list.
The system then makes a link to the Y file and lets X user download it. Once it is installed the game checkes your account to make sure you own this file, if it is confirmed then it allows it to be run, otherwise it disables the DLC from working. This way torrent sites can provide you with the DLC installer but no easy way to get it to work without BioWares system saying that it is ok and X user owns Y file.
----Source: Experience in the Industry

 - Server has broken - Do you really think that BioWare own one server that supplies this DLC to all of us? If you do then what I am about to say may be confusing and I appologise. When I downloaded the 1.5 Gibabyte file I received a download speed of 485 KB/s. If we apply this logic then if we are conservative 500,000 people downloaded the same file at overlapping times, the server would need to push out a maximum of 231 GB/s.
Not a simple task when you consider that your average broadband has an upload speed of 1 MB/s.
Simple maths, 1 MB = 0.0009 GB, this means that it is  256,666 times faster at serving files than a normal home connection. (please be aware my figures may be out, I did them in my head)
The answer is that BioWare likely use one of several types, without listing all of them
 - A server cluster that has many servers working as one virtualised server, like legion, many working as one,
 - A very, very powerfull data server that likely has several TB RAM, Galactic HDD space and more processors than Einstein could count. (The problem with this solution is that if the server fails the entire DLC system fails, whereas the cluster variety allow for server failiure.
----Source: Work on websites and datacentres

I could go on, but the problem is not one that could be solved easily, if it were simply putting an exe link on the website then it would be no problem, fixed within 5 mins. I can't claim to know what has happened, but please don't say BioWare staff are lazy people who just want to get home to watch Canadas got talent (or whatever they have over there). The problem is complex, we can see that by the ammount of time it has taken to fix, plus whatever fix they decide on will need to be tested before they announce it to you, otherwise there will just be a huge number of pages with people whining even more.

[KKilme]

Thanks for the quick fix, and I hope you'll all forgive the idiots who were crying the entire time.

[rorrim180]

shep82 wrote...

Delixe wrote...

Michael Gamble wrote...

Hi all,

Thank you so very much for being patient while we worked behind the scenes to figure this out. Since we found out about the issue this morning, a team of us haven't moved from our chairs in order to fix it

We appreciate your loyalty to our game, and our success with DLC is because of you all. So sit back, and enjoy LotSB.

Again, we thank you for your understanding today.

No, no sir thank you.

You're so pissed about the problem you can't even acnkowledge they worked their ass off to fix it? Sad.

i think his bad punctuation made you think he was mad.
He was actually thanking the dev.

[Gaidheal]

Rockworm - you are able to purchase it again and I can confirm that it's not a 1.5 GiB nullfile... so I'd say it was tested before deployment and works. If you're feeling extra paranoid I am sure someone will confirm it as playable soon and people have already confirmed it is properly formatted executable and launches a valid installer...

[thubb]

Installed and working. Thanks bioware

[JustusSJ]

Thank you very much, guys. I've been really looking forward to this!

[MwRDKY]

JamieCOTC wrote...

This thread is getting derailed pretty quickly. Should get it back on topic.

So, when is the LotSB DLC coming out?

It is now as we speak, though it's gonna take long for me to download...(flux between 45-50KB/s, for I got a 100MBps boardband in HK)

[Hyper_gateway]

MwRDKY wrote...

JamieCOTC wrote...

This thread is getting derailed pretty quickly. Should get it back on topic.

So, when is the LotSB DLC coming out?

It is now as we speak, though it's gonna take long for me to download...(flux between 45-50KB/s, for I got a 100MBps boardband in HK)

Oh, you are from HK? Hi from a HK immigrant in Vancouver. <waving>

[Veggie]

It's now available, go get it! Downloading now.

[Death in Fire]

Its installed and working thanks Bioware

[BenediktXVI]

Hey,
I don't have my BW points yet and only a download speed of 47kB/s max.
Does anyone have a link for me so I am ready to play tomorrow?

edit: Even just the filename would be enough

Modifié par BenediktXVI, 08 septembre 2010 - 01:14 .

[GodEmperorAR]

This DLC states that language of my game is not compatible with the DLC. I have an Enlish speaking Hungarian subtitles version. Am I not entitled to play with my purchased DLC?

[Gaidheal]

Aye, my fairly unimpressive provider effectively delivers 340 KB/s, so about an hour more for me, I would say (can't complain for a fiver a month and no cap, though). Oh well, I was going to be up late anyway, so no big deal, just an irritation.

[KTO E6AJI]

Oh, at last. Thanks.

[batman22]

Just got home few minutes ago, going to continue the download. (67% to go)

[Llama Glama]

anyone have the URL (A)?

[Lewie]

Or in a nutshell, if they had fixed it earlier they would have put it back up for download. Anyone at home with a pc knows if you have a problem sometimes you think you know how to fix it, but it turns into a process of going through different options and eliminating obvious ones. It becomes a few hours, i have lost my patience a few times over my pc. Its a love/hate relationship lol.

[Tinywolf]

The internet gods are taunting me, speeds are at 20 odd kb/s but spikes at 1.8 MB/s for about 10 secs, then back to 20 kb/s and repeats, were is a NBN when you need 1

[modsoft]

Michael Gamble wrote...

Hi all,

Thank you so very much for being patient while we worked behind the scenes to figure this out. Since we found out about the issue this morning, a team of us haven't stopped working on it.

We appreciate your loyalty to our game, and our success with DLC is because of you all. So sit back, and enjoy LotSB.

Again, we thank you for your understanding today.

Thank you! I appreciate the respect Bioware has for their fans. I'm sure it wasn't easy (from your perspective) to have to deal with an unfourtunate error like that... along with all of the raging forum threads...

Anyway I am glad to hear that Bioware realized their error and put a team on it to get it fixed as fast as possible. It is one thing to make an error like that, and it is another story as to what you will do about it. Bioware continues to be one of my favorite developers!

[JustTheBast]

The download worked, the file is a real, startable .exe, and it installed fine. Looks like everything is fixed.

[L337 Skeet]

I got a crash in one of the cutscenes, did anyone else? I dont wanna get into a lot of detail so i will just say sheppard was talking to another asari